Scaling Up Business with Bill Gallagher
565 episodes - English - Latest episode: 12 days ago - ★★★★★ - 84 ratingsDo you dream of an easier way to scale and grow your business? Do you wish you didn’t have to work so hard and put in as many hours? Do you find growth too slow, or hard to sustain?
This podcast—Scaling Up Business with Bill Gallagher—can help you achieve and maintain the growth you want.
A message from your host: “I’ve been in your shoes as a founder, CEO, and executive leader. I’ve coached and trained many leaders just like you over more than 15 years to grow their businesses successfully and profitably. But more than that, I’ve helped give them their time and sanity back. My core strength is making the growth process easier, faster, and way more fun.”
A dynamic thought leader, Bill talks with fascinating and brilliant guests each week, including visionary CEOs, trailblazing entrepreneurs, best-selling authors, renowned business strategists, and more.
Broadly, each episode focuses on one of the four major decision areas every entrepreneur and company must get right: People, Strategy, Execution, and Cash. More specifically, the show explores topics such as:
* Business Growth & Scaling.
* Customer Experience & Marketing.
* Innovation & Differentiation.
* Leadership Development.
* Delegation & Accountability.
* Vision & Strategy.
* Team Dynamics.
* Hiring & Talent Management.
* Company Culture.
* Employee Engagement.
* Crisis Management.
* Effective Communication.
* Influence & Persuasion.
* Business Strategies.
Running a business is ultimately about freedom. Subscribe to this podcast to learn how leaders like you can get your organizations moving in sync, create something significant, and still enjoy the ride. Subscribe if you want to elevate your business to unprecedented heights by tuning in to a masterclass in business excellence.
For information on Bill Gallagher’s coaching and training programs, and Scaling Up Workshops, visit www.ScalingCoach.com
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Episodes
Changing The Way We Do Business with Cathy Thorpe
July 10, 2024 09:00 - 40 minutes - 75 MBWhat are some practical ways we can elevate and support vulnerability, human connection, and bold kindness in our workplaces? In this episode, Bill Gallagher and his guest explore the need for leaders to be authentic, trustworthy, and empathetic towards their team members. Cathy Thorpe is today’s guest. As the CEO of a home care services company with 400+ franchise locations, Cathy aims to transform the global aging experience. An advocate for senior autonomy and dignified living, she is...
Cascading Priorities To Everyone
July 09, 2024 14:42 - 2 minutes - 3.9 MBIn this episode, Bill explores the crucial concept of cascading priorities and how it can revolutionize your organization. Learn effective strategies to ensure everyone, from top leadership to supervisors, is aligned and working towards common goals. Discover how to set clear company-wide targets, create personal and departmental objectives, and maintain seamless communication. Say goodbye to workplace chaos and hello to a cohesive, high-functioning team. Don't miss these actionable tips...
Growing Brand Culture From The Ground Up with Steve Robinson
July 03, 2024 09:00 - 49 minutes - 89.8 MBCan entrepreneurs and business owners hire for cultural fit instead of trying to train new employees on your culture? Put another way, could your company take an approach to HR that could be summarized as: “We don’t train culture; we hire it”? In this episode, Bill talks with Steve Robinson, who worked for three decades for a company that firmly believed that they didn’t train for culture, that they instead hired it. Steve Robinson is a consultant, author, and speaker specializing in org...
Well Said Priorities
July 02, 2024 15:12 - 4 minutes - 4.23 MBUnlock the secrets to setting powerful priorities that drive action and ensure success! In this video, Bill breaks down how to create specific, measurable, and actionable quarterly priorities that align with your annual goals. Learn to avoid vague objectives and discover the right way to formulate priorities with clear metrics, verbs, and ownership. With these strategies, you'll turn your goals into tangible results and boost your business performance. Keep scaling. ___ Bill Gallagher,...
The Pursuit of Excellence with Ryan Hawk
June 26, 2024 09:00 - 44 minutes - 81.8 MBAs entrepreneurs and CEOs, how can we continuously develop our leadership skills? This episode features Ryan Hawk, an author, advisor, keynote speaker who is on a mission to make people like you become smarter leaders. He’s also the host of the Learning Leader Show, a podcast about helping leaders become more effective. Key topics that Bill and Ryan explore in this episode: - Ryan’s personal story of growing up in Ohio and learning leadership skills through sports. - Surrounding yours...
Priorities come from the Future! Not from issues of the present/past.
June 25, 2024 10:39 - 2 minutes - 2.22 MBBill explores the essential elements that drive successful execution: priorities, metrics, dashboards, and meeting rhythm. Emphasizing the importance of setting priorities based on future goals rather than current problems, one should envision long-term success and break it down into actionable steps. By focusing on where they want to be, organizations can better align their daily actions with their big-picture aspirations. Learn how to identify and pursue future-based priorities, helpi...
Health And Wellness In High-Stress Settings with Zahra Karsan
June 19, 2024 09:00 - 47 minutes - 87.8 MBHow can entrepreneurs prioritize self-care and happiness, all without jeopardizing growing their businesses? In this episode, Bill Gallagher and his guest have a wide-ranging conversation about imposter syndrome, improving workplace culture, reframing negative self-talk, and more. Today’s guest is Zahra Karsan, a neuroscientist, entrepreneur, author, and mindset coach to global executives and celebrities. Key topics that Bill and Zahra explore in this episode: - Zahra’s insights on t...
Great Execution comes down to JUST 3 THINGS
June 18, 2024 11:16 - 3 minutes - 4.41 MBToday Bill explores the essentials of great execution and why it’s the key to scaling your business. We're talking about the three big factors that make all the difference: setting priorities, keeping metrics visible, and establishing a solid meeting rhythm. Whether you're struggling with low profitability or team inefficiencies, these insights will help you get on track. Keep scaling. _ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international bu...
Transforming Your Company Culture with Pam Nemec
June 12, 2024 09:00 - 50 minutes - 92.9 MBWhat are some tangible ways entrepreneurs, CEOs, and business owners can shape their company culture and brand identity in ways that foster customer loyalty? In this episode, Bill Gallagher and Pam Nemec have a wide-ranging conversation about values, respectful communication in leadership, and successful brands. Pam Nemec is a leader in brand culture and celebrated for her transformative impact on organizational development. In HR, brand communications, and public relations, Pam has rev...
Embracing Wisdom In A Digital Age with Chip Conley
June 05, 2024 09:00 - 51 minutes - 95 MBHow can entrepreneurs and business owners avoid getting bogged down in the doom and gloom of midlife? How can they reframe this phase of life as an opportunity for wisdom and growth? In this episode, Bill and his guest explore coping with uncertainty, consciously curating your life, and the need for modern elders to be curious and wise. Today’s guest is Chip Conley, a hospitality disrupter, bestselling author, and the co-founder of the Modern Elder Academy, a “midlife wisdom school” that...
How To Reinvent Your Workplace with John Broer & Sara Best
May 29, 2024 09:00 - 49 minutes - 90.8 MBHow can leaders adapt their workplaces to emphasize people development and talent optimization. Also, how can they use science-backed approaches to creating a fulfilling work environment? In this episode, Bill talks with the founders of Real Good Ventures and the hosts of the Bosshole Chronicles Podcast. John Broer and Sara Best are People Optimization Experts who believe that better work makes for a better world. At the top of their LinkedIn profiles, they both proudly self-identify as ...
Creating The Best Employee Experience with John DiJulius
May 22, 2024 09:00 - 54 minutes - 100 MBSince we all know that employee unhappiness impacts customer happiness, why do we often overlook employee morale, retention, and job satisfaction? In this episode, Bill and his guest, John DiJulius, get into the nitty-gritty of employee experience and customer satisfaction. Their discussion underscores the need for leaders to set the tone and create a workplace where employees feel valued and supported, leading to increased profitability and employee retention. John DiJulius is a rock sta...
Stop Worrying About NO
May 21, 2024 09:45 - 2 minutes - 2.02 MBBill emphasizes the importance of approaching others with expectation of hearing "yes" rather than bracing for rejection. He points out that expecting a "no" can negatively affect one's demeanor and the way proposals are presented, potentially leading to self-sabotage before even fully articulating the pitch. To counteract this, Bill advises focusing on the potential "yes" by considering and speaking to what the other party might want or find beneficial, thereby crafting a more compelling an...
Putting People First When Scaling with Cameron Bawden
May 15, 2024 09:00 - 50 minutes - 92.9 MBIf you were a teenager dreaming of your entrepreneurial future, do you think you’d ever imagine that you’d end up creating and running a pest control company, a marketing agency, a commercial cleaning service, and a tinted car window company? Well, that's what today’s guest did. And he’s got the scars to prove it. In this episode, Cameron Bawden shares his unique approaches to scaling multiple businesses, shooting high for revenue goals, and combining his love of flying helicopters with po...
Listening for Yes in what THEY want
May 14, 2024 09:13 - 2 minutes - 2.44 MBIn this episode, the emphasis is on the need for a yes response to our investment pitches, sales, hiring, and project assignments. Bill highlights the crucial need for hearing "yes" more frequently to facilitate growth and scaling in business. He introduces a simple, transformative approach to increase the likelihood of getting affirmative responses without necessarily changing one's appearance or demeanor. The key, according to Bill, lies in focusing on and addressing what the other party w...
Scaling Up Faster with Peter Martin
May 08, 2024 09:00 - 47 minutes - 86.5 MBIf you're bootstrapped and don’t have a nice wad of VC money to grow your business, how can you scale up faster? In this episode, Bill Gallagher and his guest explore various scaling up strategies to create a sustainable company. Pete Martin loves starting, scaling, and selling companies (6 so far), playing drums in a classic rock band, traveling, reading/learning, and most of all, helping business leaders improve the health of their companies and personal wealth through richer exits. Ac...
Hiring Process Redesigned
May 07, 2024 12:04 - 5 minutes - 4.99 MBOur focus is on transforming the hiring process to make it more manageable and predictable for businesses looking to grow and scale. Bill shares innovative strategies and practical tips for improving hiring practices, emphasizing the importance of creating a large candidate pool and moving candidates through the process efficiently. He advocates for treating the job posting like a product launch, complete with marketing efforts to attract a wide array of candidates simultaneously, rather tha...
Changing Your Future With Acquisitional Wealth with Josh Tolley
May 01, 2024 09:00 - 45 minutes - 83.1 MBHow can you, as an entrepreneur, take your first steps toward buying and selling businesses? Do you agree, like my guest, that most businesses should never be owned longer than six years? In this episode, Bill Gallagher talks with Josh Tolley, an expert in flipping businesses. Josh is the chairman of a business brokerage company that buys, builds, operates, and sells companies in finance, spirits, birthing centers, professional sports, and other industries. Key topics that Bill and Jos...
Job Scorecards for Hiring and Performance Coaching
April 30, 2024 14:46 - 5 minutes - 5.26 MBIn this episode, Bill contrasts the job scorecard's effectiveness with traditional job descriptions, which he finds overly bureaucratic and filled with generic language. The job scorecard, with its clarity and simplicity, provides a structured framework for outlining the responsibilities, expected outcomes, and key performance indicators (KPIs) for a role, making it an invaluable asset in evaluating candidates and managing employee performance over time. Bill outlines the key components of ...
Becoming An Effective Human Leader with Hortense Le Gentil
April 24, 2024 09:00 - 46 minutes - 84.4 MBHow can business leaders let go of control at the same time as they empower team members to take ownership of their work? In this episode, Bill Gallagher and Hortense Le Gentil discuss trust, empathy, and the importance of leaders recognizing and challenging their limiting beliefs. An executive leadership coach and an author, Hortense Le Gentil is on a mission to empower leaders to embody authenticity, inspire meaningful change, and make a profound difference in the lives of people around...
Ingraining Culture with a Manifesto
April 23, 2024 13:33 - 2 minutes - 2.02 MBIn this episode, Bill emphasizes the significant impact of crafting a company manifesto as a foundational tool for embedding cultural elements deeply and swiftly into the organizational fabric. This manifesto should articulate the company's purpose, its emotional core, the vision for the future, the values guiding its operations, promises made to customers, and a long-term transformational goal, commonly referred to as a "big, hairy, audacious goal" (BHAG). By doing so, a manifesto provides ...
Navigating the Terrain Of Business Transitions with Elizabeth Ledoux
April 17, 2024 09:00 - 48 minutes - 89.2 MBAs an entrepreneur, have you given much thought to your exit plan? Are you not only capturing wealth but also putting the right things in place to preserve your legacy? In this episode, Elizabeth Ledoux shares her wealth of knowledge on business transitions. With over three decades of experience, Elizabeth helps entrepreneurs start their business transition journey. Elizabeth Ledoux is the founder and CEO of the Transition Strategists, an international consultancy that helps owners of pr...
Culture, Creating A Strong One
April 16, 2024 09:37 - 5 minutes - 4.86 MBIn this episode, Bill delves into the significance of creating a powerful and positive company culture as a foundational strategy for scaling businesses effectively and sustainably. He likens the ideal company culture to a "good cult," emphasizing the need for intentional, cult-like qualities within a company to foster unity, commitment, and shared values among team members. By drawing parallels with companies like Disney and Apple, known for their strong, cult-like cultures, Bill outlines h...
Core Values, How To Develop And Use Them
April 15, 2024 19:05 - 2 minutes - 2.64 MBIn this insightful episode, Bill delves into the essence and significance of company core values, demystifying how to get them right and why they are so crucial for creating a thriving, scalable business. He emphasizes that core values are not mere aspirational statements or the embodiment of desired traits but rather a reflection of how a company operates at its best. Bill argues that core values should guide the behavior and decisions within a company, ensuring it grows in a way that remai...
Managing A Positive Cash Flow with Peter Kingma
April 10, 2024 11:00 - 43 minutes - 78.8 MBWhy is it essential for management to strike a balance between profitability and cash flow for sustained business growth? In this episode, dive into the world of managing a positive cash flow and scaling up businesses with our insightful guest, Peter Kingma. We also explore the impact of different accounting practices on profit and cash flow, the significance of meaningful KPIs, and the importance of understanding cash flow in decision-making. Peter Kingma works with multinational clients ...
Delegating as a Leader with Dave Kerpen
April 03, 2024 14:00 - 45 minutes - 42.5 MBEffective leaders know how to delegate the things they don’t do well — or don’t want to do well — so that they can focus on their strengths and move the company toward greater success. Dave Kerpen is currently an advisor to many companies and is the CEO/Co-Founder of Apprentice, a platform that connects entrepreneurs and business leaders with smart and motivated college students looking for real-world experience and mentorship. Dave’s new book, Get Over Yourself, shares the roadmap for...
Perfecting your pitch
April 02, 2024 15:54 - 4 minutes - 3.76 MBIn this episode, the focus is on mastering the art of pitching within the context of growing a company, emphasizing the importance of engaging people effectively despite their inherent complexities and irrationalities. Recognizing that people, including ourselves, operate in ways that might only make sense to them, the episode delves into how to craft a pitch that resonates and leads to more affirmative responses. The key lies in sharing a compelling vision of the future that addresses a pro...
Don't Self Sabotage with personal worries
March 27, 2024 15:14 - 3 minutes - 2.86 MBIn this episode, Bill delves into the psychological barriers that hinder our ability to secure affirmative responses in business interactions, emphasizing the detrimental impact of personal concerns and self-doubt. He identifies common worries, such as fearing one is too salesy or arrogant, and illustrates how these internal fears can prevent effective communication and diminish the enthusiasm in pitches or proposals. Bill proposes a solution to shift focus away from oneself and towards unde...
Designing a Company That Can Get Rich with Christopher Volk
March 27, 2024 14:00 - 44 minutes - 41.5 MBThe ultimate goal of building a company is to build its value. Designing a company that can get rich is not always top-of-mind for business owners, but it should be. Christopher Volk is the author of The Value Equation. Christopher was instrumental in leading and publicly listing three successful companies, two of which he co-founded. A 2019 regional winner of EYs’ Entrepreneur of the Year award, Christopher is a frequent university lecturer and serves on multiple non-profit boards. ...
Talent Assessment and Development
March 26, 2024 14:52 - 7 minutes - 7.29 MBIn this episode, Bill introduces a comprehensive approach to talent assessment aimed at enhancing team performance and fostering a positive work environment as businesses grow. He emphasizes the critical importance of assembling a team that not only performs well but also aligns with the company's values and culture. Bill introduces the concept of a talent assessment tool and process that focuses on two main criteria: fit with the company's values and performance in their current roles. This...
Dignity in The Modern Workplace with Ari Weinzweig
March 20, 2024 14:00 - 58 minutes - 54 MBDoes dignity in the workplace really matter? Plenty of companies seem to get by without upholding dignity, but with over 40 years of experience and $60 million in annual sales, today’s return podcast guest knows there is a better way. Ari Weinzweig is the co-founder of Zingermans Delicatessen. Ari, alongside his co-founder, Paul Saginaw, started Zingerman’s in 1982 as a restaurant and specialty food retail space. Now the Zingerman’s Community of Businesses has 23 partners, employs over...
Process Accountability PACe
March 19, 2024 14:49 - 3 minutes - 3.56 MBIn this episode, Bill explores the crucial concept of process accountability as a key driver for company growth and efficiency. Focusing on the interplay between team engagement, performance, and the seamless integration of various business processes, Bill sheds light on the importance of defining and managing core processes distinct from functional responsibilities within a company. He emphasizes that processes like the transition from lead to customer experience involve multiple department...
Developing and training people for performance and retention
March 14, 2024 06:44 - 3 minutes - 3.36 MBIn this insightful episode, Bill dives into the critical importance of fostering a culture of learning and development within businesses to fuel growth and ensure talent retention. Bill emphasizes the necessity for every team member to contribute effectively and how investing in employee development significantly enhances job satisfaction and loyalty. He shares practical advice for companies, especially those operating with limited resources, on how to cultivate a continuous learning environ...
Transforming the State of Small Business with Michael E. Gerber
March 13, 2024 14:00 - 53 minutes - 49.1 MBAre you working at a job, or are you working at building a business that will be worth enough to sell someday? Michael E. Gerber is the author of the NY Times mega-bestseller for two consecutive decades, The E-Myth Revisited, and nine other worldwide best-selling E-Myth books. For over 40 years, Michael has been impacting the lives of small business owners as one of the world's most renowned small business thought leaders. With 34 books in his name, Michael is a rockstar author who ...
Focusing on the Systems, Not the Symptoms with Dave Newell
March 06, 2024 15:00 - 50 minutes - 46.4 MBIf you’re feeling overwhelmed by unsuccessful attempts to grow your business, you may be too focused on the systems. Growth happens when the focus shifts to addressing the systems, not the symptoms, of your company. Today’s guest is Dave Newell, CEO of Evolve Leadership Consulting. Dave works with small business leaders to implement the Five Facets of Business — a small business operating system — to optimize processes and foster team alignment around culture, strategy, operations, sto...
Functional Accountability: FACe Tool
March 05, 2024 17:54 - 8 minutes - 292 MB VideoIn this episode, we delve into the essential strategies for fostering teamwork and driving growth within your company. I introduce the concept of the "Functional Accountability Chart Exercise," which aims to clarify roles and responsibilities, boost productivity, and streamline operations. We explore the importance of eliminating ambiguity in ownership, ensuring individuals take full accountability for their tasks, and distributing workload effectively to prevent burnout. Join me as we...
Using Meaning in Your Marketing with Pete Steege
February 28, 2024 15:00 - 44 minutes - 41.6 MBThere is power in meaning, especially in your marketing, and it may be the ticket to achieving the growth that you are seeking. Pete Steege is the CEO of B2B Clarity. With over 30 years of marketing experience with a wide range of B2B technology and manufacturing businesses, Pete helps companies manage and scale their businesses by using meaning in their marketing to scale their businesses. In the early days of his career, Pete realized that marketing focused on sharing intellectual...
Manifesto
February 27, 2024 15:00 - 3 minutes - 3.93 MBA great tool for reinforcing your strategy over time and embedding it in your company’s culture is the manifesto. An effective manifesto can be read daily, or at least weekly, shared with your team like a manifestation, and provides the opportunity to reflect on its relevance today. When reflected on often, a manifesto encourages people to apply its truths to their day-to-day actions and goals. There is a simple formula for developing your manifesto. First, identify the purpose. What i...
Franchising Your Business For Growth — Lance Graulich
February 21, 2024 15:00 - 38 minutes - 35.9 MBThere are plenty of ways to grow your business, but until you’ve worked out your strategy, it can be really hard to scale. One strategy makes funding growth much easier — franchising. Joining the show today is Lance Graulich. Known as the “King of Franchising,” Lance is the CEO of ION Franchising, an industry-leading franchise consulting and development group that represents over 800 franchise brands and business opportunities in every imaginable category. He’s also the host of the Eye...
One-Phrase Strategy
February 20, 2024 15:00 - 2 minutes - 3.11 MBSometimes the littlest things are the hardest things. Many people really struggle with their one-phrase strategy. The one-phrase strategy distills everything your business offers down to your competitive, profitable advantage over everyone else. The way you do business, your customer advantage, or the way you deliver goods or services all could become your one-phrase strategy. It’s generally operational, and it gives you a great competitive profit advantage. After you’ve figured out...
Creating a Bullseye for Customer Experience — Ali Cudby
February 14, 2024 15:00 - 47 minutes - 44.1 MBEvery company wants to grow faster, but what is the point of scaling up if you can’t retain the employees and customers you’ve already got? You have to deliver exceptional customer experience so that the growth you’re working on actually matters. Ali Cudby is the Founder and CEO of Alignmint Growth Strategies, which delivers consulting and training so you and your team know what to do to prevent customer churn before it starts. Ali knows customer experience is not a department — it’s c...
Profit Per X
February 13, 2024 15:00 - 2 minutes - 2.99 MBProfit per X is a strategic KPI that indicates the potential of the unit of measure that is most constrained in your business. As an independent coach, Bill’s most constrained thing is the number of days that he can work or profit per day. A laundry delivery service may deal with profit per truck or profit per stop. When you identify and optimize the number of profit per your X, it may be per customer, per product, per transaction, or per job, but whatever it may be, if you can optimiz...
All In — Mike Michalowicz
February 07, 2024 15:00 - 46 minutes - 43.2 MBNothing significant happens when you’re working alone. If you want to do anything big, you’re going to need a powerhouse team. Return podcast guest Mike Michalowicz founded and sold two multi-million dollar businesses by his 35th birthday. He is the bestselling author of Profit First, The Pumpkin Plan, Clockwork, and Fix This Next. He has built two additional multimillion-dollar companies and has become one of the world’s most popular speakers on small business topics. His new book is ...
X-Factor
February 06, 2024 15:00 - 5 minutes - 5.61 MBYour X-factor is the thing that gives you an advantage in your marketplace. It is your secret sauce to being better and standing out from your competition. It’s the key to growing faster than anyone else. It’s not easy to figure out your X-factor, and when you do, you have to keep it a secret that you can use for as long as you can because it doesn’t last forever. A truly great X-factor will expire as it is figured out by other people. You can figure out your X-factor by determining...
The Business of Safety — Apolonia Rockwell
January 31, 2024 15:00 - 45 minutes - 41.8 MBSafety is at the core of the culture of every business. Sometimes it’s in direct ways, sometimes in indirect ways, but safety is always at the core of the work people do. Apolonia Rockwell is the Founder and CEO of True Safety Services, a company that specializes in on-site safety consulting and in helping employers with Safety/CDL Training local to Colorado, as well as nationwide. With a front-row seat to the dangers and harsh realities of hazards in the workplace in her childhood,...
Words You Own
January 30, 2024 15:00 - 2 minutes - 2.99 MBIf you asked people to pick three or four words to describe you and your business, what would they say? Would your customers and partners recognize your clear identity, or would they stumble? The words that you want to own in the future are the words that you invest in over time, starting now. Bill wants to be known as The Scaling Coach, and he has focused years and hours of effort on making that a reality. The key to identifying the words that you want to own is by talking to other...
Fire Yourself First — Jeff Russell
January 24, 2024 15:00 - 45 minutes - 42.5 MBHow can you get out of your business so that it can actually grow and thrive? Chances are, you’ve had days when you wished you could fire yourself. In reality, when it’s time to exit, you need to be the first person out the door. Jeff Russell is a best-selling author, renowned speaker, and accomplished entrepreneur. As the founder of many successful businesses and author of his latest book, Fire Yourself First, Jeff is an expert in helping business owners break free from the daily grin...
Guarantee Catalytic Mechanism
January 23, 2024 15:00 - 1 minute - 1.99 MBWhat is your guarantee? When you put your money where your mouth is, you lock in your brand promise. A guarantee can also serve as a catalytic mechanism that keeps your team focused on the right things and rewards the right behavior. Whether it’s a money-back guarantee or rewards for improvement, your strong guarantee serves as a bounty for the promise you have made. Make it big and make it strong to make it effective. Bill’s guarantee is that if you are unhappy with his team’s work...
Gain the Advantage by Leveraging the Voice of Your Customer — Mark Allen Roberts
January 17, 2024 15:00 - 34 minutes - 32.2 MBHow many of your strategy problems could be solved if only you knew what your customers have to say about your business? Mark Allen Roberts is the CEO and Founder at OTB Solutions, a Certified Scaling Up Coach, and a data-driven sales growth expert with over 37 years of experience in helping manufacturing CEOs and business leaders strategically drive explosive growth in revenue, profits, and shareholder value. Once Mark tasted the satisfaction of finding and solving customer problem...
Differentiating Activities
January 16, 2024 15:00 - 3 minutes - 3.41 MBWhat are your differentiating activities? Differentiating activities are the operation-side things that you do differently than anyone else. They also help you achieve your brand promises over time. How are you able to deliver different results and, ultimately, a superior value to your customers? Start by identifying your brand promises, then look at the unique ways that you are operating. What is unique about your products and services, your operations, your team, and about the way yo...