SSO: 019 - A conversation with Heather Burright, Founder and CEO, Skill Masters Market.
Scaling SaaS Operations
English - February 10, 2021 09:00 - 16 minutes - 11.3 MB - ★★★★★ - 5 ratingsEntrepreneurship Business Management saas scale scale operations b2b startup entrepreneurship operations revenue operations scaleup Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Do you need help with virtual training development or facilitation?
Heather Burright, founder and CEO of Skill Masters Market, specializes in creating dynamic, people-centric solutions for your organization’s most important asset – your human capital.
Leveraging 15 years of experience, Heather partners with organizations to create solutions that align with their business goals, exceed their expectations, and meet their needs.
Heather’s unique approach taps into big picture thinking – what are the organization’s strategic goals and what will people need to do to meet those goals – while also keeping a sharp detail focus. Her expertise in instructional design and change management principles allows her to provide the necessary structure and strategic direction to any human capital project.
Some topics that we cover:
1. Best practices on designing your training program, keeping in mind what people need to do with the training, not just what they need to know.
2. Tips to create formal and informal feedback loops into your training program.
3. Delivering your content - pre-recorded vs. live. Heather talks about pros/cons of each one and has a virtual facilitation guide on her website for you to download.
4. Depending on your organization size, ensure you have all SME's involved in your training content creation (sales, marketing, technical, etc.)
You can find Heather on LinkedIn.