SaaS Customer Support, with Sarah Hatter

English - December 03, 2020 18:26 - 54 minutes - 41.7 MB - ★★★★★ - 29 ratings
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Today I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS.

Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011.

She’s also the organizer of the ElevateCX conference AND the best-selling author of The Customer Support Handbook.

We discuss:

- The importance of customer support in the SaaS industry

- How to get customers to use your knowledgebase

- How to hire a support person

- Key customer support metrics SaaS companies need to track

Resources:

– Connect with Natalie on Facebook

– Join SaaS Boss Facebook Community