Making the Hotel Check-in Experience Not Sucky with Bryan Clayton
Run With It
English - May 20, 2021 15:56 - 27 minutes - 25.6 MB - ★★★★★ - 24 ratingsEntrepreneurship Business Education Self-Improvement entrepreneurship business ideas startups Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Nuggets:
Startups like Uber and GreenPal succeeded by giving the common person a top-tier experienceAction Steps:
Get a job as a concierge in a luxury hotel and note the ingredients essential to a smooth, positive and remarkable check in experienceDiscover ways to automate the most remarkable check in experiences. You could implement an app that senses location, includes pre recorded audio and video content, and tightly coordinates concierge behaviors.Partner with some mid range hotels, get paid as a consultant while testing your idea within their ecosystem. Sell them on the fact that customer satisfaction can dramatically be increased with lower wait times: a 5 minute wait to check-in lowers guest satisfaction by 50%Create a metric like lowering check-in times just 30 seconds and raising customer satisfaction to five starsLinks:
GreenPalHow Check-In Wait Times Impact Hotel Guest SatisfactionBryan Clayton is CEO and cofounder of GreenPal an online marketplace that connects homeowners with local lawn care professionals.
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