The RIMproReport with Tom Adams
185 episodes - English - Latest episode: over 10 years ago - ★★★★★ - 4 ratingsThe RIMproReport was a weekly show dedicated to the RIM services industry featuring industry news, updates, products and services as well as interviews with interesting industry business leaders, practitioners and experts that ran officially from July 2010 through January 2014. It was hosted by Tom Adams, industry consultant, advisor and coach.
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Episodes
Bob Johnson of NAID
March 22, 2012 12:00 - 31 minutes - 28.9 MBSpring is here and so is conference season. The first big event in our industry is the NAID Conference in Anaheim starting next week. It was important for me to have Bob Johnson, Executive Director of NAID join us again to update us on the upcoming conference. I also wanted to chat with Bob about all the great things that have transpired in the Association since his last visit to the show a year ago. The industry news was light this week, so we head straight into the conversation....
Sherri Taylor of Armstrong Archives
March 15, 2012 12:00 - 36 minutes - 33.5 MBSherri Taylor is President and CEO of Armstrong Archives in Carrolton, TX. Sherri has an amazing story to share of starting not one… but two separate RIM service businesses from scratch. She talks about some of the growing pains and also about being stuck in the “tweaner” years. She also reveals an interesting job and superstar connection she had back in the day. But you have to listen to know what and who it was. We’ll also catch you up on the latest industry news. Enjoy the s...
Chris Howard of Waterfront Capital
March 08, 2012 13:00 - 35.8 MBChris Howard is the President of Waterfront Capital, in Fort Lauderdale, Florida. Chris and his partner, Sean Slade have been involved in more than 200 RIM business sales transactions over the years. On top of that, Chris has also owned and recently sold his own privately owned record center. On the show, you’ll learn more about what is happening from his perceptive in the current round of acquisitions and then how to dramatically enhance the value of your business if you are consi...
Chris Howard of Waterfront Capital
March 08, 2012 13:00 - 38 minutes - 35.8 MBChris Howard is the President of Waterfront Capital, in Fort Lauderdale, Florida. Chris and his partner, Sean Slade have been involved in more than 200 RIM business sales transactions over the years. On top of that, Chris has also owned and recently sold his own privately owned record center. On the show, you’ll learn more about what is happening from his perceptive in the current round of acquisitions and then how to dramatically enhance the value of your business if you are consi...
Dale Mitchell of DataSite
March 01, 2012 13:00 - 32 minutes - 29.5 MBDale Mitchell is the Co-Owner and CFO of DataSite in Seattle, Washington. DataSite is a full service RIM services company that has grown to become an industry leader. Bootstrapping their way to success, Dale has a wonderful story to share about starting and building the company, initially as a media vault only business. He has a great perspective on the financials of a small to mid-size RIM service operations. And you’ll also hear him talk about the benefits gained from having act...
Gerry Doedens of FileBank
February 23, 2012 13:00 - 37 minutes - 34.9 MBGerry Doedens is the President of FileBank in Toronto, Canada. Not only does he share his story of starting at 19, but the incredible growth of his businesses over the years. Gerry is also involved in the leadership of the Innovative Record Systems Group (IRSG), a cross-Canada partnership of independent record centers serving national accounts. I strongly encourage you to spend time listening to the show today because Gerry gives one of the best lessons on customer service for re...
Mike Coakley of CH Coakley & Company
February 16, 2012 13:00 - 28 minutes - 26.3 MBMike Coakley is the Managing Partner of CH Coakley & Company in Milwaukee, WI. CH Coakley is a full service RIM service company as well as a vault, a scanning company and more. On the show today, Mike tells his own story and the company story. He also shares a number of wonderful ideas for RIM service companies related to corporate diversity, accounting firm transitions and succession planning. Lots of great advice included. We’ll also get you caught up on the latest industry news...
Michael Lenhard of National Records Center
February 09, 2012 13:00 - 32 minutes - 29.4 MBHappy (almost) Valentine’s Day! Michael Lenhard is the President and CEO of National Records Centers. In his role a NRC President, Michael has a unique perspective on what is happening in the industry. This is significantly enhanced as a result of his previous ownership of a record center in the Greater New York area. During the show, Michael and I talk about NRC, the current state and future of the industry as well as his own story. We’ll also share with you the latest industry ...
Marvin Parker of Docusafe
February 02, 2012 13:00 - 31 minutes - 29.1 MBMarvin Parker is the General Manager of DocuSafe Data & Records Management in Princeton, New Jersey. He started with DocuSafe when it was only 50,000 cartons, a tiny division of Bohren’s Moving and Storage. Since he arrived as General Manager, he’s grown the business to over a million cartons in storage and more than a million tapes in the vault. It is a great business development story that you should learn more about. We’ll also give you the latest updates from the industry. En...
Brad McDonell of Tape Management Services
January 26, 2012 13:00 - 30 minutes - 28.2 MBAs the Managing Director of the largest independent data vault business in Australia, Brad McDonell has a great story to tell. Tape Management Services has locations in Sydney and Melbourne but serves all of Australia with tape management and data protection services. This is a great chance to hear Brad’s story and discover how they started and what they are doing to maintain and grow their business. We’ll also give you the latest updates from the industry. Enjoy the show. Speci...
Renee Keener of American Document Securities
January 19, 2012 13:00 - 30 minutes - 28.4 MBShe birthed her business on September 11, 2001. The fateful events surrounding that day and the affect the tragedy had on her impacted how this RIM business owner even named the business. Renee Keener called her business American Document Securities. A full service RIM business serving the greater Atlanta market, Renee has an inspiring story. She started out by driving the trucks because she was the only one who knew how. She has since built a business that allows her to provide a ...
Peter Guffin of Pierce Atwood LLP
January 12, 2012 13:00 - 38 minutes - 35.7 MBData security is not only a big issue for your clients, it is for you too. Today on the show I speak with Peter Guffin a Partner with Pierce Atwood in Portland, ME. Peter heads the firm’s Privacy and Data Security Practice Group. Peter is intimately involved in the legal aspects of data breaches. We talk about some of the factors that make breaches so complex and spend some time talking about some of the issues you should be aware of if you ever have a breach yourself. This is ch...
Camille Habayeb of Recall Corporation
January 05, 2012 13:00 - 37 minutes - 34.7 MBHappy New Year! I hope 2012 will be your best year ever. Camille Habayeb has had a lot of great years in this industry. He is now a Global Director of Business Standards & Systems Compliance for Recall Corporation. Camille’s history and perspective on the industry is very valuable. And his personal story is pretty amazing too. We also talk about Recall’s work in RFID. It’s interesting information for you. Enjoy the show. Special Thanks to our Exclusive Show Sponsor, O’Neil Sof...
Jim Booth of PRISM
December 29, 2011 13:00 - 42 minutes - 38.8 MBHappy New Year! My wish for you is that 2012 will be an incredible year for you personally as well as in your business. I am extremely grateful that you have supported the show this last year. My wish is that the interviews provide you with knowledge, ideas and a greater sense of community. To mark this year end show, I asked Jim Booth, Executive Director of PRISM International to join me for a look at the year in review. Jim is someone who sees the industry like no-one else and...
Jim Booth of PRISM
December 29, 2011 13:00 - 38.8 MBHappy New Year! My wish for you is that 2012 will be an incredible year for you personally as well as in your business. I am extremely grateful that you have supported the show this last year. My wish is that the interviews provide you with knowledge, ideas and a greater sense of community. To mark this year end show, I asked Jim Booth, Executive Director of PRISM International to join me for a look at the year in review. Jim is someone who sees the industry like no-one else and...
Robert Rippentrop and Bob Featherston of Media Services
December 22, 2011 13:00 - 39 minutes - 36 MBHappy Holidays. I hope your celebrations this coming weekend and week ahead are very special for you and yours. One of the things I continue to hear from so many people who listen to the show is how much they like the stories of others who have been in the business a long time. There is so much to learn from our industry colleagues that is hard to get just from meeting them at a conference. Today, we give you two stories for the price of one. A special gift just for Christmas. On...
Oyewole Oyedokun of RIMA Foundation
December 15, 2011 13:00 - 27 minutes - 25.5 MBCool things are happening in Africa. And the show today will give you a glimpse into that. Our guest today is not in the record center business, but he is changing RIM in Africa. His name is Oyewole Oyedokun. “Wole” ( as he is comfortable being called by the rest of us) is the Founder and President of the RIMA Foundation (The Records and Information Management Awareness Foundation) headquartered in Ilupeju Lagos, Nigeria but serving the entire continent of Africa. RIMA is a non-p...
Bruce Nilsson of File Solutions
December 08, 2011 13:00 - 34 minutes - 31.5 MBLest you assume that the RIM services world – especially in the multi-service record center part of the industry – is lacking in new entrepreneurial start-ups… today’s show might change your mind. My guest today is someone who came into the industry with absolutely NO connection to it… fact is he didn’t even know what it was or that it even existed. He was a cattle farmer from a small town south of Calgary. Today he’s a few short years into building his record center business. ...
Tom Dumez
December 01, 2011 13:00 - 32 minutes - 29.5 MBTom Dumez, Compliance Consultant/Employee HIPAA Trainer from Kent Record Management is the RIM industry guru on employee compliance. He trains RIM company employees to fully understand compliance and their role in it. We had Tom on the show about a year ago but on today’s show I wanted to catch up with him about what he is seeing in the industry related to compliance. We also catch you up on the latest industry news, including a brief chat with Ian Thomas of O’Neil Software about ...
David Young of Brown and Meyers
November 17, 2011 13:00 - 28 minutes - 26.4 MBDavid Young is someone who grew up in his dad’s RIM business. Then he went away… and now he’s back in the game as Regional Sales Manager at Brown & Meyers in Portland, Maine. I’d tell you more about him but then you’d miss his really cool “in-between” story. Without giving it all away, it involves third grade, two Portlands and one Tsunami. But you have to listen to the show today to hear it all. David has a great perspective on social media as well. As always, we’ll give you...
Jay Geisler of Data Vault Solutions
November 03, 2011 12:00 - 33 minutes - 30.8 MBJay Geisler, the President and CEO of Data Vault Solutions, has an interesting story to tell. A former Iron Mountain Area GM, Jay experienced some serendipitous events that led to him owning two record centers, Corporate Storage Systems in the Cincinnati area and A&A Records Storage & Data Management in Lafayette, LA . What I find so cool about Jay is his willingness to be open to the opportunities. You’ll also want to listen to one service opportunity he is leveraging by managin...
Hugh Smith of Firelock
October 27, 2011 12:00 - 36 minutes - 33.7 MBHugh Smith is the President and Co-Founder of Firelock Fireproof Modular Vaults. Hugh has been in the vault manufacturing business a long time and has seen significant change over the years. He also has a unique “insider” perspective on the vault business and so he has valuable things to say. Because of that, I wanted him to be on the RIMproReport today. Enjoy the show. News Links: Recall Press Release | Recall RFID Video Special Thanks to our Exclusive Show Sponsor, O’Neil S...
James Hill of The Hill Company
October 20, 2011 12:00 - 29 minutes - 27 MBJames Hill and his dad, Douglas Hill, built a record center from within their moving and storage business over 25 years ago. They sold that business almost 10 years ago. But they loved the RIM service business so much, they jumped back into the business again seven years ago and have built another fast growing company… The Hill Company, located in the eastern side of London, England. James Hill, Managing Director of The Hill Company, spends some time telling me the story of both c...
Michael Marchand of VeriTrust
October 13, 2011 12:00 - 37 minutes - 34.6 MBMichael Marchand is the Co-Founder and Chief Technology Officer of VeriTrust in Houston. Over the past few years VeriTrust has been growing like crazy. Today we will hear what they’ve been doing to see such huge success. Michael was on one of the very first shows (Show #4) we produced… so if you haven’t already listened to that one, it might be interesting to listen to it first. Either way, Michael has some great things to share during our interview. We’ll also update you on...
Gerry Frey of Priority
October 06, 2011 12:00 - 34 minutes - 31.4 MBOn this week’s show my special guest is Gerry Frey, the President and Co-Founder of Priority Express, Priority Archives and Priority Shred. Priority serves the greater Philadelphia markets and continues to expand and grow. The Priority story is inspiring for anyone attempting to build a RIM service business. You’ll find their innovative hiring philosophy quite cool, especially for sales people. It might cause you to look at resumes a little differently. We’ll also catch you up...
Richard Harris of Document Management Solutions
September 29, 2011 12:00 - 31 minutes - 28.9 MBRichard Harris is a mountain climbing, book writing Dad as well as a RIM entrepreneur. He’s one of us, but has a pretty amazing story to tell. He and his son have a significant reputation for climbing the highest mountains all over the world. In fact, as you’ll hear on the show today, they’ve even tried Everest and sadly lost some of their crew on the mountain. Richard is also the Managing Partner of Document Management Solutions of Penrith Australia… which is just on the outski...
Elaine Brodsky
September 22, 2011 12:00 - 35 minutes - 32.7 MBOn this week’s show I have the honor of airing my recent interview with Elaine Brodsky, formerly of CitiStorage in New York City. I had the opportunity to interview Elaine while we were at the O’Neil User’s conference last week in Huntington Beach, California. Norm Brodsky may be the iconic personality typically associated with CitiStorage, however Elaine’s major influence on the culture and growth of CitiStorage helped shape it into the powerhouse it is today. During our discuss...
Howard Meltzer of SalesTiger
September 08, 2011 12:00 - 33 minutes - 30.4 MBFall is officially here. And that means time to get back to normal life. Today, I have a great interview to help you with keeping your sales people and pre-sales process working. My guest is Howard Meltzer, the Managing Partner of SalesTiger, a sales training and sales support company. Howard and I discuss the power of “top of mind awareness” in selling plus much more. This is very valuable information. Here are the contact details for Howard. His telephone number is 800-853-...
Shaun Stevens of Cornerstone
September 01, 2011 12:00 - 36 minutes - 33.1 MBSeptember begins and we launch into the second year of our show. This week I chat with Shaun Stevens, the Director of Vault Services for Cornerstone Records Management. Shaun shares some great insight with us about the state of the “vault” industry. And if you’re uncertain about the future of the traditional vault business this show will provide you with a perspective that should be very encouraging. But you have to do it differently. Just storing and transporting tapes is NOT...
Our Birthday Show
August 25, 2011 12:00 - 31 minutes - 28.9 MBHappy Birthday to Us! Happy Birthday To Us… Happy Birthday to Uuuuu-us! Happy Birthday to Us. Yes, it’s officially our 53rd show… and we’ve completed a full year of shows so today we’re celebrating. On the show we’ll catch you up on the news of the week and then I want to share the things I know for sure that I’ve learned in doing this show for a whole year. Important things about the RIM industry. Seven to be exact. These are things that you should be very aware of as it relat...
Warde Comeaux of Fire Protection International Consortium, Inc
August 18, 2011 12:00 - 34 minutes - 31.6 MBIt is the last show of our first year! Pretty cool. Thanks for being part of the show every week, or when you can. This week we get you caught up on the latest industry news and then spend some time with the RIM industry fire protection guru, Warde Comeaux of Fire Protection International Consortium, Inc. Warde knows has spent years assisting the RIM industry with fire protection expertise and as a result, I wanted to talk more to him about it all. He is definitely someone you ...
Ian Thomas of O’Neil Software
August 11, 2011 12:00 - 37 minutes - 34.5 MBI’m just back from vacation, so lots of industry news to catch up on this week. Plus we talk with the man… Ian Thomas of O’Neil Software. Ian has such a unique perspective on the industry that it is always good to chat with him. Included in our conversation is the Strategic Partner Conference, industry trends and a whole lot more. Enjoy the show. Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Tanya Curry of Market Search
August 04, 2011 12:00 - 35 minutes - 32.3 MBThis week we chat with Tanya Curry, Founder and President of Market Search Inc. Market Search has been doing telemarketing and appointment setting in the RIM industry since 1988. While cold calling to set appointments is often hard and difficult work, Tanya and her team grind it out everyday in our industry. Today on the show we talk with her about it. No industry news to report on today as I’m on vacation in Canada. Enjoy the show. I know I did. Special Thanks to our Exclusiv...
Kristjan Backman & Patti Bowles of Phoenix Recycling
July 28, 2011 12:00 - 43 minutes - 40 MBThis week I am pleased to welcome Kristjan Backman and Patti Bowles to the show. It’s a Canada show today. See, I’m in Canada on vacation… and Phoenix Recycling, Patti and Kristjan’s company is in Winnipeg, Manitoba Canada. Theirs is a story of perseverance, love and cool ways to make decisions. I think their conversation near the end of the interview about their adventure together is wonderful. And in all this, they’ve created an incredible RIM service business for themselves. ...
Leo Kane of Saracen Datastore
July 21, 2011 12:00 - 44 minutes - 40.6 MBThis week on the show I will be talking to Leo Kane. Leo is the Managing Director of Saracen Datastore. Saracen Datastore is headquartered southwest of London, England and they currently have four locations. Leo talks about their “service” focused positioning, as well as the acquisition they just went through by a large national self storage company. All very interesting stuff. We’ll also catch you up on some recent industry news. Enjoy the show.
Jeff Hamra of Titan Data Safe
July 14, 2011 12:00 - 40 minutes - 37.3 MBThis week I am pleased to have Jeff Hamra on the show. Jeff is the founder of Titan Data Safe in Tulsa Oklahoma. Jeff has done some pretty cool things with his data protection business over the years. He is doing some things that might be worth learning. If you are wondering about integrating online backups into your service offerings, Jeff has figured out a way to do it pretty effectively. And the cool part is, he is convinced that customers want the service provided locally. ...
Mike Sullivan of Automated Records Centre
July 07, 2011 12:00 - 38 minutes - 35.3 MBThis week we chat with Mike Sullivan, President of Automated Records Centre in State College, PA. Mike’s in a small market but is doing some incredibly cool stuff. He is an aggressive marketing implementer. Take time to listen to this interview. There are a lot of valuable lessons. By the way, if you want a good example of a RIM business owner that does blogging right, be sure to check his SullivanSpeaks blog every Friday for his latest post. It’s great stuff. We’ll also update...
Steve Sisney of Cornerstone Records
June 30, 2011 12:00 - 39 minutes - 36.3 MBThis week on the show we get the opportunity to meet and talk with Steve Sisney. Steve is the CEO of Cornerstone Records Management, a company that is doing some significant expansion through organic greenfield start-up and acquisition. You’ll hear about the two most recent acquisitions just this last week. In this conversation we’ll learn more of the Cornerstone story, get a glimpse into who Steve is and where he is leading this RIM service company. We’ll also update you on all ...
Jay Morton of ScanVenture Technologies
June 23, 2011 12:00 - 43 minutes - 39.7 MBThis week on the show we will be talking to Jay Morton. Jay is the CEO and Founder of ScanVenture Technologies. I wanted to chat with him because his product is the first one I’ve seen in a long time as it relates to medical records scanning that makes a lot of sense. If you are trying to figure out how to provide scanning in your RIM business – specifically to medical related clients – the technology Jay has created might be the answer you’ve been looking for. This scanning con...
Larry Varn of Pierce Atwood
June 16, 2011 12:00 - 34 minutes - 31.8 MBThis week on the show we meet “the” RIM industry lawyer, Larry Varn. Larry is a Partner in the Litigation Group at Pierce Atwood in Boston. Larry has been involved in some of the largest industry legal situations and as a result has significant insider knowledge. As you’ll hear, he’s got a ton of experience. Dig your well before you’re thirsty is a great peace of wisdom… today, we’re digging the well for you. I wanted you to get to know Larry, just in case you’re thirsty some...
Victor Hernandez of Safe Data Resources
June 09, 2011 12:00 - 38 minutes - 35 MBThis week on the show we talk to Victor Hernández, co-founder of Safe Data Resources, a RIM service company with eight locations in Mexico City, Guadalajara and Monterrey. Victor is a significant contributor to the industry as a whole, and along with board leadership in PRISM, he also founded AMIGA, an independent Record Center association in Mexico. I have wanted to chat with Victor for a long time and hear his story. Be sure to listen for his new RIM “pizza” business. We’ll ...
Gary Smith from DACS
June 02, 2011 12:00 - 33 minutes - 30.7 MBOn the show this week we spend some time with Gary Smith, VP of Sales and Marketing at DACS, a manufacturer and global provider of steel decking products for the material handling, record storage and construction industries. Two of their industry focused rack products are Punch Deck and FlueKeeper. Gary is a significant contributor to the industry in the way of compliance and regulatory issues related to racking. In our conversation Gary discusses with me what he sees in the RIM w...
Tom on Blogging
May 26, 2011 12:00 - 31 minutes - 28.6 MBThe show today is all about blogging. Along with the industry news and regular studio guest banter, I’ll spend some time sharing what I know about blogging and why it is so important to your web marketing strategy. I’ll even give you some great ideas about how to develop and create content. If the whole subject of blogging interests you, then this is a show for you. Enjoy the show. Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Will Scott of BlegalBloss
May 19, 2011 12:00 - 44 minutes - 41.1 MBThis week I am extremely excited about my interview with Will Scott, President and CEO of the newly launched “BlegalBloss” company. BlegalBloss launched last week at the PRISM Conference in Miami and they were in my estimation, the standout “new” stars of the conference. And my sense is this interview with Will relates to you in your business but also shows you what one of your peers is actually doing in the world, birthed from their RIM business. This is a great story. We’ll al...
Jason Lavender ID Theft Solutions of America
May 12, 2011 12:00 - 28 minutes - 26.4 MBHi from Miami, Florida where I am attending the PRISM International Conference. It has been a great conference so far and it’s wrapping up today. It has been a busy week but I took some time to ensure you got a great interview today. And it is a good one. Today’s special guest is Jason Lavender, Founder and CEO of ID Theft Solutions of America. They are doing something pretty cool stuff to ensure companies and their staff are protected from identity theft and also protect their c...
Melissa Burton and Tom Dumez
May 05, 2011 12:00 - 33 minutes - 31 MBThis is the get ready for PRISM Conference show. This week we have Melissa Burton, the Director of Events and Vendor Relations with PRISM International on the show. We’ll chat briefly with her about what will be happening in Doral next week. Then we also get to speak with Tom Dumez, Compliance Consultant and HR Director at Kent Record Management in Grand Rapids MI. He’s also chair of the PRISM Conference Committee… so he’ll also chime in on what’s happening conference-wise and we’...
Tom’s Local Web Marketing Report
April 28, 2011 12:00 - 35 minutes - 32.9 MBIn a follow-up to the show we did a month ago on Pay Per Click Marketing, today I present a new report in that same style about Local Search Marketing. Local web search is growing in its importance to you and you cannot ignore it. Especially in the competitive world of local RIM service and your web positioning. So, this show is about helping you to understand it even more. I’ll also cover the news of the week from the industry. Here’s one of the links I talk about during the ne...
Sarah Boden Carr of Earth Class Mail
April 21, 2011 12:00 - 38 minutes - 35.6 MBA interesting look today at a company doing many of the same activities we do in the RIM industry… but in a very different way. On the show today is Sarah Boden Carr, the CEO of Earth Class Mail. Sarah tells the company story and some of the ways they do what they do. Don’t miss this one. As always, we look at this week in the industry news. Here’s one of the links I mention… Life As A Healthcare CIO Enjoy the show! Special Thanks to our Exclusive Show Sponsor, O’Neil Softw...
Robert Miller and Vlad Vasak of K-2 Partners
April 14, 2011 12:00 - 43 minutes - 40 MBThis week, we’re glad to have Robert Miller and Vlad Vasak of K-2 Partners as our special guests. We’ll be discussing mergers and acquisitions in the RIM and Shredding space. As usual, we’ll bring you up to speed on all the latest industry news and information. News Links Earth Class Mail I hope you enjoy the show and the valuable information it contains. Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
2011 NAID President
April 07, 2011 12:00 - 31 minutes - 29 MBIt’s an exciting show this week.. Ray Barry, VP of Sales and Marketing at Total Product Destruction talks to us about his new role as President of NAID in 2011. Contest!!!! I also launch the “Worst Printed Marketing Piece” contest on the show today. Scan and send me a brochure, be it bi-fold, tri-fold – sell sheet, that you are not really proud of. It might be 10 years old… or something you printed just starting out. It might be a brochure you mistakenly printed with a terrib...