73. Service In A State of Emergency

When life and work are suddenly interrupted by a crisis, you often scramble for a resolution without remembering to notify your customers of immediate changes. When that crisis had broad impact on you and your local customers, it’s especially important to keep them informed. But what exactly should you be telling your customers while in crisis mode? What would your customers be worried about during a crisis, and how is their point of view different than yours? In this episode of the RethinkYour.com Podcast answering those questions and getting into the finer details of what online actions you should be taking to keep up communication, during a crisis. (recorded September 2, 2021) ReThinkYour.com Podcast is a production by Jeweler Websites Inc. hosted by Matthew Perosi and George Blair. Visit RethinkYour.com for show notes, attributions, and footnotes for this and all other episodes. Please rate, review, follow, and subscribe on your platform of choice.