Quality during Design
154 episodes - English - Latest episode: 3 days ago -Quality during Design is a podcast for product designers, engineers, and anyone else who cares about creating high-quality products. In each episode, we explore the principles of quality design, from user-centered thinking to iterative development. We introduce frameworks to make better design decisions and reduce costly re-designs. We explore ways to co-work with cross-functional teams. We also talk to experts in the field about their experiences and insights.
Join host Dianna Deeney in using quality thinking throughout the design process to create products others love, for less. Whether you're a seasoned designer or just starting out, looking to improve your existing designs or start from scratch, Quality during Design is the podcast for you.
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Episodes
Effective Team Meetings: From Chaos to Cohesion
July 11, 2024 07:00 - 22 minutes - 15.7 MBSend us a Text Message. Ready to transform your team meetings from chaotic to cohesive? Discover a method used by Six Sigma practitioners, continuous improvement teams, and design sprints to make your meetings more effective and efficient. We’ll guide you through the phases of discovery, examination, and prioritization to streamline idea generation and ensure that every team member’s input is valued. You’ll learn techniques for individual brainstorming, anonymous idea sharing, and collect...
Unraveling QA, QC, Quality Assistance, and Quality 4.0
June 27, 2024 07:00 - 19 minutes - 13.5 MBSend us a Text Message. Quality control, quality assurance, quality assistance, and Quality 4.0. We unravel these quality concepts and their impact on design. Listen in to be guided through the historical context and evolution of these terms, offering insights into how they shape design decisions and team communications. You'll learn the roles of quality assurance and quality control, discover the origins and meaning of "quality assistance", and grasp the implications of Quality 4.0. We’...
Simplifying Probabilities for Better Decision Making
June 13, 2024 07:00 - 17 minutes - 12.3 MBSend us a Text Message. Ever find yourself stuck trying to gauge the likelihood of an event? What if you could transform your approach to probability assignments with just one simple trick? On this episode of Quality During Design, we talk about simplifying probabilities for better decision making. We uncover a method to assign probabilities and occurrence ratings during preliminary assessments. We share a technique that involves breaking down an event into smaller, more manageable par...
From Solo to Collaboration: Lessons from Nobel Laureate Shuji Nakamura and Dale Carnegie
May 30, 2024 07:00 - 10 minutes - 7.21 MBSend us a Text Message. What could Shuji Nakamura, the Nobel Prize-winning engineer behind the blue LED, teach you about teamwork and career growth? Discover how transitioning from an independent researcher to a collaborative leader can elevate your professional journey. Join me, Dianna Deeney, as I share insights from a recent event co-hosted for the IEEE Philadelphia Professional Communication Society. We'll uncover valuable lessons from the books "Brilliant!" by Bob Johnstone and Dale ...
Bridging Triumph and Trial: A Panel Discussion about Engineering with 'To Engineer is Human' and 'The Wright Brothers'
May 16, 2024 07:00 - 1 hour - 45.7 MBSend us a Text Message. Anne Meixner, Dr. Vaneeta Kaur Grover, and Dianna Deeney join in a panel discussion about engineering and STEM. They met for an engineering book review to discuss the ideas that came from the books themselves and to link literature about engineering to current-day challenges. Uncover the intricacies of engineering's past and present as we dissect To Engineer is Human and The Wright Brothers. Our collective expertise spans the gamut from semiconductor testing to biot...
What is DFSS and How does Quality during Design Relate?
May 02, 2024 07:00 - 16 minutes - 11.1 MBSend us a Text Message. We explore the history, philosophy, and methodology of Design for Six Sigma (DFSS). We dissect the acronyms DMAIC and DMADV, revealing how these methodologies are blueprints for achieving excellence. From statistics to Motorola's legendary quality standards and other history of six sigma, you'll begin to see how DFSS may relate with your organization's current design development processes. Quality during Design is not DFSS. It can be part of DFSS or any other produ...
Exposing The Hidden Flaws of FMEA and Risk Matrices: Advancing Your Risk Assessment
April 18, 2024 06:00 - 18 minutes - 12.5 MBSend us a Text Message. Unveil the hidden flaws of FMEA and risk matrices that could be skewing your analysis and decision-making. In the realm of risk assessment and management, traditional tools like Failure Mode and Effects Analysis (FMEA) and risk matrices have been widely accepted as the norm. However, beneath the surface of these established methods lie hidden flaws that can significantly impact the effectiveness of risk analysis and decision-making processes. The latest podcast epi...
Getting Information for Product Design with Fred Schenkelberg (A Chat with Cross-Functional Experts) - Part 2
April 04, 2024 07:00 - 24 minutes - 16.7 MBSend us a Text Message. Dianna Deeney interviews Fred Schenkelberg about getting information for product design, focusing on reliability engineering in new products. This episode is part 2 of 2. This interview is part of our series, “A Chat with Cross Functional Experts". Our focus is speaking with people that are typically part of a cross-functional team within engineering projects. We discuss their viewpoints and perspectives regarding new products, the values they bring to new product ...
Getting Information for Product Design with Fred Schenkelberg (A Chat with Cross-Functional Experts) - Part 1
March 21, 2024 07:00 - 34 minutes - 23.9 MBSend us a Text Message. Dianna Deeney interviews Fred Schenkelberg about getting information for product design, focusing on reliability engineering in new products. This episode is part 1 of 2. This interview is part of our series, “A Chat with Cross Functional Experts". Our focus is speaking with people that are typically part of a cross-functional team within engineering projects. We discuss their viewpoints and perspectives regarding new products, the values they bring to new product ...
Harnessing Team Insights for Risk Analysis using Probabilities
March 08, 2024 11:00 - 10 minutes - 7.31 MBSend us a Text Message. Navigating the common roadblocks of team consensus on severity ratings during FMEA or hazard analysis can be challenging. But with the right strategies, your team can capture uncertainty and avoid the pitfall of too many conservative estimates that skew prioritization. Learn how a probability mass function can revolutionize your risk assessment, ensuring a smoother, more accurate process for all stakeholders involved. Your voice matters to us, and it's your feedback...
From "Fall-Through" to "Follow-Through": A Proactive Strategy for Design
February 22, 2024 11:00 - 12 minutes - 8.89 MBSend us a Text Message. Ever find yourself at the tail end of a project, swamped with unfinished tasks, and wondering where things went awry? Are there important recommended actions that the team was excited about that just didn't get done? These are the conundrums we tackle in this episode of Quality During Design, with a special nod to Arnold Schwarzenegger's "Be Useful" for his proactive approach to work. We dissect the all-too-familiar scenario of projects saddled with incomplete acti...
Welcome Back! New, upcoming opportunities with FMEA and Quality during Design
February 07, 2024 11:00 - 7 minutes - 5.15 MBSend us a Text Message. Quality during Design isn't just an add-on; it's a fundamental aspect that drives innovation, efficiency, and customer satisfaction! Welcome back from our brief hiatus! One of the highlights of this episode is the introduction of an upcoming FMEA course on Udemy, with The Manufacturing Academy. FMEA, or Failure Modes and Effects Analysis, is a systematic method for evaluating our offerings to identify where and how they might fail and to assess the relative impact ...
Taking a Brief Pause: Reflecting on Quality During Design's Journey and Preparing for What's Next
November 01, 2023 10:00 - 3 minutes - 2.3 MBSend us a Text Message. Blink and you'll miss it, Quality During Design is taking a short, well-deserved break. We’ve journeyed together through a whopping 136 episodes over the last two years and eight months, and now it's time for us to recharge, refocus, and return with a bang in a few weeks. While we are not releasing new episodes during this period, we're excited to stay connected with you through our weekly email newsletters, loaded with the same quality content, professional wisdom, ...
Timing Reliability in Product Design, with Jeffrey Lewis (A Chat with Cross-Functional Experts
October 25, 2023 10:00 - 40 minutes - 27.7 MBDianna Deeney interviews Jeffrey Lewis about new product development: how timing the right activities can lead to product success. This interview is part of our series, “A Chat with Cross Functional Experts". Our focus is speaking with people that are typically part of a cross-functional team within engineering projects. We discuss their viewpoints and perspectives regarding new products, the values they bring to new product development, and how they're involved and work with product design...
Timing Reliability in Product Design, with Jeffrey Lewis (A Chat with Cross-Functional Experts)
October 25, 2023 10:00 - 40 minutes - 27.7 MBSend us a Text Message. Dianna Deeney interviews Jeffrey Lewis about new product development: how timing the right activities can lead to product success. This interview is part of our series, “A Chat with Cross Functional Experts". Our focus is speaking with people that are typically part of a cross-functional team within engineering projects. We discuss their viewpoints and perspectives regarding new products, the values they bring to new product development, and how they're involved and...
Driving Effective Conversations-Prioritizing and Decision-Making at Concept Development and Beyond
October 18, 2023 10:00 - 8 minutes - 5.84 MBSend us a Text Message. What if you could shift your approach in product design to focus on what really matters, and thereby create products that truly resonate with your customers? We've been discovering the importance of considering a variety of inputs early in the design process. Now, we navigate the challenge of prioritizing these inputs to make the crucial trade-off decisions that can make or break your product. We journey through the world of early concept development, discussing h...
Driving Effective Conversations-Three Major Aspects to Consider for DfX
October 11, 2023 10:00 - 14 minutes - 10 MBSend us a Text Message. Gain insights into working effectively with cross-functional teams, collecting invaluable design inputs without succumbing to the overwhelming flow of information. We'll discuss the magic behind the 'concept space', an efficient approach to dissect potential customer experiences, streamlining concept development at the start. What about after that high-level concept development, when we begin our engineering design? Early engineering diagrams can prove instrument...
Driving Effective Conversations-Taking the Lead in Working Meetings
October 04, 2023 10:00 - 14 minutes - 10.3 MBSend us a Text Message. As a product designer, you need design inputs. Many of us have communication problems with our cross-functional teams about product ideas which then morph into product development problems later. In this episode, we unravel the importance of communication and self-advocacy in the realm of product design. In our chat, we share how to take the lead in working meetings with cross-functional teams to get design inputs. Learn the art of preparation, involvement, maintai...
Supply Chain Management during Design, with Kevin Bailey (A Chat with Cross-Functional Experts)
September 27, 2023 10:00 - 48 minutes - 33.2 MBSend us a Text Message. Dianna Deeney interviews Kevin Bailey, from Design 1st, about supply chain management during design: how product design engineers and product development leadership can be affected by and affect the supply chain for their products. This interview is part of our series, “A Chat with Cross Functional Experts". Our focus is speaking with people that are typically part of a cross-functional team within engineering projects. We discuss their viewpoints and perspectives r...
The Strategic Gamechanger: Quality during (Product) Design
September 20, 2023 10:00 - 19 minutes - 13.4 MBSend us a Text Message. Ever wished you could ace the art of product design using quality frameworks? Your wish is just about to come true! We unravel the ADEPT framework, your magic wand for creating products that are not just satisfactory, but loved by users. We'll also be discussing how to lead a team effectively, conduct hands-on meetings, and choose the right participants. These handy tips will enable you to develop top-notch products using cross-functional collaboration. We're al...
Leveraging Proven Frameworks for Concept Development
September 13, 2023 10:00 - 11 minutes - 8.2 MBSend us a Text Message. Ready to sharpen your toolset with the wisdom of ancient warriors? Today's episode includes knowledge to guide your journey into the world of quality tools and reliability frameworks. Drawing inspiration from the seven weapons of warrior monk Benkei, we introduce the first seven quality tools collected by industry quality professional, Ishikawa. Discover how these types of tools, more typically used for monitoring and continuous improvement, can also be leveraged f...
Understanding Cross-Functional Collaboration
September 06, 2023 10:00 - 13 minutes - 9.35 MBSend us a Text Message. Are you prepared to untap the potential of cross-functional collaboration in product design? On this episode of Quality during Design, we pull back the curtains on the dynamics of cross-functional teams in product design. Dianna Deeney, your host and seasoned quality professional, shares her insights on navigating the complex world of cross-functional teams, addressing common misconceptions, and maximizing brainstorming through structure. We’re about to take a de...
Exploring the Problem Space: A Key Principle for Robust Product Design and Project Success
August 30, 2023 10:00 - 16 minutes - 11 MBSend us a Text Message. Ever wonder why many product designs fail or why projects don't always come out as planned? The answer might lie in how we approach the 'problem space' versus the 'solution space'. We're celebrating two and a half years of Quality During Design podcast by revisiting the fundamental principles that guide our product design processes, and exploring how we can apply these principles to avoid common pitfalls. We talk about the importance of staying longer in the proble...
Exploring Product Development and AI Through Literature: Insights from 'Loonshots', 'AI 2041', 'Quit', and 'How Big Things Get Done'
August 23, 2023 10:00 - 14 minutes - 9.81 MBSend us a Text Message. Ever wondered how the world of product development can be viewed through the lens of a physicist? How the future of AI will impact our existence? What a champion poker player has to say about quitting, and what we can learn about product development from an architect? This week, we dive headfirst into those questions with four fascinating reads: 'Loonshots' by Safi Bahcall, 'AI 2041' by Kai Fu Lee and Chen Quifan, 'Quit' by Annie Duke, and 'How Big Things Get Done...
Streamlining Design: The Power of Urgency and Importance
August 16, 2023 10:00 - 13 minutes - 9.18 MBSend us a Text Message. Ever felt overwhelmed with the mountain of data during the design process? Wondered how best to prioritize tasks to meet user needs? I'm Dianna Deeney, and this episode of the Quality During Design Podcast promises to guide you through the chaos. We delve deep into the concept of an urgent/important matrix, a simple two-way matrix that can help you align your design priorities based on the user. We get practical, applying this matrix to a real-world scenario - desi...
Information Development in Design, with Scott Abel – Part 2 (A Chat with Cross-Functional Experts)
August 09, 2023 10:00 - 34 minutes - 24 MBSend us a Text Message. Dianna Deeney interviews Scott Abel about why members of the technical documentation team should be brought into product design process earlier rather than later. And to encourage product design teams to incorporate the insights available from technical documentation professionals into their design decisions. This episode is Part 2 of our interview. Part 1 (published earlier) was a discussion involving information development management. This Part 2 focuses on techn...
Information Development in Design, with Scott Abel – Part 1 (A Chat with Cross-Functional Experts)
August 02, 2023 10:00 - 35 minutes - 24.1 MBSend us a Text Message. Dianna Deeney interviews Scott Abel about information development management, a discipline concerned with best practices for managing and coordinating all activities related to the development, production, and distribution of information. He shares ideas, strategies, and best practices for unifying all product information - technical documentation, product specifications, customer support, training, and on-boarding - in a single online knowledge center. This is Part...
Crafting Effective Technical Documents for the Engineering Field
July 26, 2023 10:00 - 13 minutes - 9.58 MBSend us a Text Message. Ready to hone your technical writing skills as an engineer? This episode of the Quality During Design podcast is a must-listen! We delve into the critical role of technical communication in engineering, and why written communication skills are non-negotiable for engineers. Join me, Dianna Deeney, as we consider different perspectives to make your technical writing the best it can be. Our chat takes us on a journey through the past, present, and future of technical w...
Decoding FMEA for Product Complaint Investigation
July 19, 2023 10:00 - 9 minutes - 6.53 MBSend us a Text Message. Who wouldn't want a treasure trove of product knowledge right at their fingertips? We explore FMEA (Failure Mode Effects Analysis) and unlock its potential for complaint investigation. Harness the power of FMEA - not just a tool, but a wellspring of team knowledge about your product. But we're not finished there - we're turning FMEA data into actionable knowledge. We delve into the use of FMEA for field failure investigation and innovation. We'll dissect the various...
Reliability Life Testing in Design: A Deep Dive into Accelerated Stress Testing
July 12, 2023 10:00 - 16 minutes - 11.6 MBSend us a Text Message. Are you ready to elevate your understanding of reliability during design to the next level? This episode is an absolute must-listen! I'm your host, Dianna Deeney, and I'll help you dissect the world of reliability life testing in design. We'll explore how the integration of critical reliability data into the decision-making process can revolutionize your design approach. Ever felt confused by accelerated stress testing? You're not alone. This episode will give you a...
Journey from Production to Consumption: Enhancing Product Reliability
July 05, 2023 10:00 - 8 minutes - 5.61 MBSend us a Text Message. When you design a product, you consider the field reliability. Use environment usually comes to mind first. Do you also consider the stresses it undergoes from its creation to the end user's hands? We talk about designing for reliability, accounting for not just the product's use but also its journey from production to the consumer. As a part of our in-depth discussion, we'll look into the role of various environments - field and production - in affecting a produc...
QDD Redux: Choose Reliability Goals for Modules
June 28, 2023 10:00 - 11 minutes - 7.82 MBSend us a Text Message. We're continuing to explore topics about reliability engineering during design. ==== We have a reliability target for our system. But we're not meeting it. To avoid this scenario, what is something we can do in early development? When we're figuring out our concept, we can better learn about our options. We can work with Reliability Engineers to understand what we know, the risk in what we don't know, and to prioritize reliability of the modules to be able to me...
Reliability Engineering during Design, with Adam Bahret (A Chat with Cross-Functional Experts)
June 21, 2023 10:00 - 45 minutes - 31.4 MBSend us a Text Message. Dianna Deeney interviews Adam Bahret about reliability engineering during design: how product design engineers and product development leadership can incorporate reliability engineering. This interview is part of our series, “A Chat with Cross Functional Experts". Our focus is speaking with people that are typically part of a cross-functional team within engineering projects. We discuss their viewpoints and perspectives regarding new products, the values they bring ...
QDD Redux: 5 Options to Manage Risks during Product Engineering
June 14, 2023 11:00 - 11 minutes - 8.26 MBSend us a Text Message. Part of Quality during Design is using reliability engineering as part of the design process. We're warming up to the topic this week with a QDD Redux episode - pulling an episode from our archive from last year that's a good overview of some things we'll be getting more into. Next week, I'm interviewing a Reliability Engineer as part of the series A Chat with Cross-Functional Experts. You won't want to miss it! So, let's stretch and warm-up to Reliability durin...
Instant Glory of Product Design
June 07, 2023 16:00 - 9 minutes - 6.29 MBSend us a Text Message. We do projects all the time. Some projects are about developing new things, and others are about improving what we have – continuous improvement. In the quality realm, there's what they call the instant glory model. This same kind of thing can happen in product design, too. We talk about what quality folks call an instant glory, and what to do about it in product design engineering. Visit the podcast blog for extra links. Give us a Rating & Review **NEW COURSE...
What to do about Virtual Meetings
May 31, 2023 16:00 - 8 minutes - 6.09 MBSend us a Text Message. Virtual meetings are here to stay. What does this mean when product design engineers are trying to get design inputs from the cross-functional team? It means we need to adapt and to show that we're consistent and that we can be trusted to facilitate the meeting within time and with goals achieved. Visit the podcast blog. Give us a Rating & Review **NEW COURSE** FMEA in Practice: from Plan to Risk-Based Decision Making is enrolling students now. Visit the cours...
QDD Redux: How to self-advocate for more customer face time (and why it's important)
May 24, 2023 14:00 - 13 minutes - 9.47 MBSend us a Text Message. We've been talking about how to best work with our cross-functional team at early concept development - to use quality and reliability tools in working meetings to really understand the concept space as a way to design for how the customer may experience our new concept idea. Coming out of our talks make be questions about unknowns or misalignments. We may need to meet our customers where they're at to get clarity. When engineers say, "I'd like to talk with a cus...
Engineering with Receptivity, with Sol Rosenbaum (A Chat with Cross-Functional Experts)
May 17, 2023 10:00 - 31 minutes - 21.7 MBSend us a Text Message. Dianna Deeney interviews Sol Rosenbaum about engineering with receptivity: how an openness toward others for new impressions and different ideas can lead to a successful engineering career. This interview is part of our series, “A Chat with Cross Functional Experts". Our focus is speaking with people that are typically part of a cross-functional team within engineering projects. About Sol Sol Rosenbaum graduated with a BS and MS in Mechanical Engineering and is cu...
Don't wish for cross-functional buy-in on product designs - plan to get it!
May 10, 2023 12:00 - 9 minutes - 6.56 MBSend us a Text Message. A goal without a plan is just a wish. We take these wishes... "I wish I had the cross functional input that I need for design inputs." "I wish I could work with my cross functional team." "I wish my team would accept my design idea." ...and we add a plan to make them a GOAL. We plan for what it is we want and how we're going to get there using Quality during Design. Join the waitlist for the Quality during Design Journey for a special offer. Give us a Rating...
Before You Start Engineering Solutions, Do This
May 03, 2023 13:00 - 7 minutes - 5.37 MBSend us a Text Message. We're given information about an opportunity for a new product. We talk about what can happen when we start solution-building just with what we're given. And we talk about an alternative start to a new engineering project. Give us a Rating & Review **NEW COURSE** FMEA in Practice: from Plan to Risk-Based Decision Making is enrolling students now. Visit the course page for more information and to sign up today! Click Here **FREE RESOURCES** Quality during Design...
QDD Redux Ep. 4: Statistical vs. Practical Significance
April 26, 2023 10:00 - 6 minutes - 4.8 MBSend us a Text Message. In this special episode of Quality during Design Redux, we're pulling episodes from our archive about test results analysis. In our Season 1 - Episode 93 titled "The Fundamental Thing to Know from Statistics for Design Engineering", we talked about hypothesis testing: how it is used for lots of data analysis techniques. The next 4 episodes of this QDD Redux are taking the next steps. _________________________________________ When we’re looking at results (like m...
QDD Redux Ep. 3: When It's Not Normal: How to Choose from a Library of Distributions
April 19, 2023 10:00 - 10 minutes - 7.14 MBSend us a Text Message. In this special episode of Quality during Design Redux, we're pulling episodes from our archive about test results analysis. In our Season 1 - Episode 93 titled "The Fundamental Thing to Know from Statistics for Design Engineering", we talked about hypothesis testing: how it is used for lots of data analysis techniques. The next 4 episodes of this QDD Redux are taking the next steps. _________________________________________ When trying to fit a probability dist...
QDD Redux Ep. 2: How to Handle Competing Failure Modes
April 12, 2023 10:00 - 9 minutes - 6.48 MBSend us a Text Message. In this special episode of Quality during Design Redux, we're pulling episodes from our archive about test results analysis. In our Season 1 - Episode 93 titled "The Fundamental Thing to Know from Statistics for Design Engineering", we talked about hypothesis testing: how it is used for lots of data analysis techniques. The next 4 episodes of this QDD Redux are taking the next steps. _________________________________________ If we're not careful with or ignore f...
QDD Redux Ep. 1: How Many Do We Need to Test?
April 05, 2023 10:00 - 16 minutes - 11.1 MBSend us a Text Message. In this special episode of Quality during Design Redux, we're pulling episodes from our archive about test results analysis. In our Season 1 - Episode 93 titled "The Fundamental Thing to Know from Statistics for Design Engineering", we talked about hypothesis testing: how it is used for lots of data analysis techniques. The next 4 episodes of this QDD Redux are taking the next steps. _________________________________________ In this episode we review sampling fo...
The Fundamental Thing to Know from Statistics for Design Engineering
March 29, 2023 11:00 - 8 minutes - 5.95 MBSend us a Text Message. A quiz: What statistical concept is used in these design activities? DOE (design of experiments) Sampling Test results analysis Gage R&R studies Test method validations SPC (with some rules in monitoring changes in a process) If you answered, "Hypothesis Testing", you're right on! Even if you’re not really into statistics, there’s still basics that we should learn and understand, especially in design engineering. One of those basics is hypothesis test...
What to do for Effective and Efficient Working Meetings
March 22, 2023 10:00 - 13 minutes - 9.58 MBSend us a Text Message. We all like effective and efficient working meetings. What do we do to plan them, or how do we improve our recurring ones? Are we prepared to do things differently? If so, we can collect information so we know what we want to improve and by how much. We talk about best practices of meeting evaluations for those that we plan and facilitate and those recurring team meetings. What about your meetings now? Do you think WHAT you do (its effectiveness) needs to be im...
Get Design Inputs with Flowcharts
March 15, 2023 11:00 - 15 minutes - 10.9 MBSend us a Text Message. How do we even begin a design for the user without getting into engineering prototypes? Don't we need to do lots of iterations of prototypes and physical mockups to get design inputs from other people? While these things can be useful, they're not always practical or necessary, No - we don't need to do lots of iterations of different mockups to get design inputs. In fact, we want to explore the use space with our team before we even start engineering stuff, includ...
Quality Tools are Legos of Development (and Their 7 Uses)
March 08, 2023 14:00 - 12 minutes - 8.36 MBSend us a Text Message. How are quality tools Legos of development? We talk about two philosophies of brick building and our use of the family of quality tools. We also talk about seven uses of quality tools in product development. Visit the podcast blog for fun graphics. Other Quality during Design podcast episodes you might like: Choosing Quality Tools (Mind Map vs. Flowchart vs. Spaghetti Diagram) Quality as a Strategic Asset vs. Quality as a Control Give us a Rating & Review **N...
Lessons Learned from Coffee Pods Stories
March 01, 2023 11:00 - 15 minutes - 10.7 MBSend us a Text Message. What types of things might happen when we don't fully understand, explore, or address: the breadth of the whole concept space, a product's many users, and the voice of the customer? We explore a public consumer complaint and upset over coffee pods. And we imagine what may have happened (or didn't happen) during design development that could have helped avoid the issues from the start. We explore this ongoing, public story to gain some insight and maybe some less...
Crucial Conversations in Engineering, with Shere Tuckey (A Chat with Cross-Functional Experts)
February 22, 2023 10:00 - 38 minutes - 26.6 MBSend us a Text Message. Dianna Deeney and Shere Tuckey talk about Crucial Conversations® in an engineering environment: how to prepare for and have difficult conversations with peers, managers, and everyone else. This interview is part of our series, “A Chat with Cross Functional Experts". Our focus is speaking with people that are typically part of a cross-functional team for new product development. We discuss their viewpoints and perspectives regarding new products, the values they bri...