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What types of things might happen when we don't fully understand, explore, or address:

the breadth of the whole concept space,a product's many users, andthe voice of the customer?

We explore a public consumer complaint and upset over coffee pods. And we imagine what may have happened (or didn't happen) during design development that could have helped avoid the issues from the start.

We explore this ongoing, public story to gain some insight and maybe some lessons learned that we can apply to our own designs.

Visit the podcast blog for extra links to videos and other sites. 

Other Quality during Design podcast episodes you might like:

Remaking Risk-Based Decisions: Allowing Ourselves to Change our Minds.

Challenges Getting Team Input in Concept Development

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About me
Dianna Deeney helps product designers work with their cross-functional team to reduce concept design time and increase product success, using quality and reliability methods.

She consults with businesses to incorporate quality within their product development processes. She also coaches individuals in using Quality during Design for their projects.

She founded Quality during Design through her company Deeney Enterprises, LLC. Her vision is a world of products that are easy to use, dependable, and safe – possible by using Quality during Design engineering and product development.