275: Practical Steps for Handling Difficult Clients and Customers

Have you ever found yourself scratching your head wondering how to deal with someone who has a very difficult personality? Dealing with a difficult client, customer, or team member is a situation that a lot of us encounter in business because we deal with different personalities all the time. I have identified three types of personalities that are typical of difficult clients and customers: those who have strong personalities and want things done their way, those clients who just don't make decisions, and the clients who fail to give you what you need when you need it so that you can do the work for them. We are diving into these scenarios in today’s show, and I’ll give you the language for these conversations. Most importantly, you’ll learn how to prevent these difficulties from coming up in your business, regardless of the varied personalities of your clients. Join us for practical and helpful advice!

I want to remind you about our Better Business Better Life Jumpstart that begins on January 8. The sad truth is that you may already feel burned out if your business has taken over your life. If this year resulted in working on the weekends, working during your family vacation, missing a sporting event with one of your children, or saying no to family dinners, you need this workshop! If you've put off your dreams, skipped regular workouts, and been regularly sleep-deprived, we can help! You will learn to develop a growth plan that delivers and how to design your business to be sustainably profitable. I will walk you through how to calculate the profit potential in your business and design a plan for profit in the year ahead—and for the years to come. I’ll show you how to discover profit that is hidden in plain sight and see a clear path for simplifying to grow, which will free up your time. There is no charge for this free workshop, so sign up today!

Profit by Design is a Tap the Potential Production.

Links and Resources

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