270: Turning Tough Feedback into Learning Opportunities with Melissa Swire

What do your clients REALLY think of you and your business? Figuring this out is a challenge for all of us business owners, and we can’t guess at it, make assumptions, or take it lightly. There is a formula to this realization, and we have the secret sauce to make it happen. In this behind-the-scenes episode, you’ll learn what we discovered when we interviewed our top clients and how we implemented big changes. Join us to learn more!

I’m joined by Tap the Potential’s Lead Strategist, Melissa Swire, who understands why this topic is essential to business success. We share a heart-wrenching reality that occurred two years ago when our client services had fallen off significantly. It took hard feedback from our clients to turn things around. Dramatic changes like these can happen for your business, too, and you can start with small steps taken in a consistent direction today!

Profit by Design is a Tap the Potential Production.

Show Highlights:

A flashback to the hard truths of 2021, COVID struggles, and what our client survey revealed to us

How we took action steps to improve our customer delivery, starting with the wishlist interview and quarterly action plan review meetings

How we built accountability into our client coaching programs–and how our college intern, Mariella, makes it happen

How Melissa has woven her business experience and background into the superior quality of service we give our clients

What do your clients REALLY think of you and your business? Figuring this out is a challenge for all of us business owners, and we can’t guess at it, make assumptions, or take it lightly. There is a formula to this realization, and we have the secret sauce to make it happen. In this behind-the-scenes episode, you’ll learn what we discovered when we interviewed our top clients and how we implemented big changes. Join us to learn more!

I’m joined by Tap the Potential’s Lead Strategist, Melissa Swire, who understands why this topic is essential to business success. We share a heart-wrenching reality that occurred two years ago when our client services had fallen off significantly. It took hard feedback from our clients to turn things around. Dramatic changes like these can happen for your business, too, and you can start with small steps taken in a consistent direction today!

Profit by Design is a Tap the Potential Production.

Show Highlights:

A flashback to the hard truths of 2021, COVID struggles, and what our client survey revealed to us

How we took action steps to improve our customer delivery, starting with the wishlist interview and quarterly action plan review meetings

How we built accountability into our client coaching programs–and how our college intern, Mariella, makes it happen

How Melissa has woven her business experience and background into the superior quality of service we give our clients

How Melissa explains our three-tiered-system group approach and the Better Business Better Life Tracker Spreadsheet

Why our business coaching program is holistic in nature

Why Melissa identifies time management as THE KEY to being a successful entrepreneur

How we help our clients create the wins they want, achieve work/life balance, and remain unstuck

A recap of how our service delivery slipped off the rails–and the steps we took to get back on track

Links and Resources:

Sign up for our free workshop, Unlocking Profit Potential: The Power of A-Players and How to Attract Them for 10x Growth. It happens on Thursday, November 16; don’t miss this opportunity!

Master your time and profit for the 4th quarter! Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️.

Learn more about our courses, Coach Approach and Leadership Bootcamp at www.tapthepotential.com.  

Our Better Business Better Life Jumpstart can help your profitability in every way. Sign up today!

Join the Tap the Potential Community on Mighty Networks: www.tapthepotential.com/group   

Let us help you and your business! Book a call with us today! 

Let us help you manage your time, your most valuable resource! Get your FREE copy of the Tap the Potential Strategic Planner for 2023 at www.tapthepotential.com/planner.

Download Dr. Sabrina’s Introductory Training: How to Make Your Time Worth $10,000 an Hour

Mentioned in this episode:

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