Interview: The psychology behind great communications with Alexandra Egan

In this episode, Jeffery speaks to Alexandra Egan, a communications mentor and coach who is known for her passionate, no bullshit approach.
Alexandra came to Australia as a 5-year old with her Greek migrant parents. Her pain as a child who struggled to communicate across language and cultural barriers made her acutely aware of the need to communicate authentically in order to build fulfilling relationships. It also inspired her journey into becoming the brilliant communicator she is today.
She specialise in managing communication under pressure and in extremely challenging circumstances, breaking down communication barriers, clearing out the blockages, and developing people to get the job done.
With over 30+ years’ experience working in prisons, with victims of crime, witness protection and the like, she understands that managing communication strategically is the most effective way to mitigate risks and avoid a crisis.
01:50 Arriving as a child of Greek migrants and her struggle to communicate across language and cultural barriers11:30 Learning to be culturally adaptable in Greece13:30 It takes courage to be comfortable in your own skin17:00 The same courage is required for great leadership18:30 People don't ask enough questions for fear of being judged20:20 How to build the self-confidence in order to communicate effectively21:20 Why do we feel the need to be liked by everyone?24:00 Good communications is not just about career success, it's essential for a fulfilling life25:00 Great leadership creates communication and understanding, not suppression of dissent29:10 Great leaders communicate honestly and authentically32:00 How can we become great communicators?33:00 The listener has a huge role to play in effective communications37:00 Half of communications is about listening37:40 Seek to understand before being understood