PM46-You Broke My Car - Customer Service Issues Done Right
Paintless Mentor Podcast | Paintless Dent Repair Training | Automotive Repair Marketing | Mobile Marketing
English - December 01, 2016 02:00 - 1 hour - 49 MB - ★★★★★ - 9 ratingsBusiness Education business marketing mobilerepair paintlessdentremoval paintlessdentrepair pdr sales Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: PM45-How to Win the Dent Olympics
If you fix dents on cars for any length of time, you know things happen which may make your customers angry. Listen for the best way to handle customer issues
Customer problems? Do this every time even when you don't think you should Angry customer starts a rant on social media, what's the best way to handle it? Customer is always right, true or false? Retail stores with liberal return policies, is this a model you should try to follow? Multiple scenarios you may live through with PDR customers, how to handle each