PAP111: The Challenges and Benefits of Being an MSO

This week’s key takeaway: The challenges and benefits of being an MSO

Episode intro:

We’ve got something a bit different for you this week: two site visits from editor-Sam, where she discusses the pros and cons of MSOs (Multiple Site Operators).

Part one:

Sam talks to Fred Sleman, MD of 5 Star Panels, who process 5,000 cars per year. Have they become more attractive to insurance companies since they expanded? Is it worth the headache of having multiple shops?

Part two:

Sam speaks to Dave and Clarissa Iacobucci from DSI panels, who now have three shops with 57 staff. Is having multiple shops close to each other an advantage? How do they find the right people to manage situations when they're not on the ground?

In this week’s episode you will learn:

-Why your second shop is nearly always the hardest to set up

-How insurance companies react to MSOs

-What you need in place to set up a new shop

-Why the industry needs more regulation

-How expansion can affect profitability

-Why staff should be allowed to make their own mistakes

-The different stresses of a larger business

-Why being bigger can enable you to have more days off

Show links:

** Fred Sleman, 5 Star Panels MD on Linkedin: https://www.linkedin.com/in/fred-sleman-932928150/?originalSubdomain=au

** Dave Iacobucci, DSI Panels on Linkedin: https://au.linkedin.com/in/david-iacobucci-39b78316b

** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: [email protected]

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