Paint and Panel: The Edge artwork

Paint and Panel: The Edge

154 episodes - English - Latest episode: about 3 hours ago -

Welcome to The Edge: the podcast from Paint & Panel Magazine that truly gives collision-repair specialists the edge.

If you’re a business owner or manager, you can’t afford to miss out on the latest industry chat. Is the new equipment on the market worthwhile for your business? What are the best practices and inspiring stories in your industry? Do you want to keep up with what your competitors and market leaders are doing? Paint & Panel will answer all of these questions and more.

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Episodes

PAP153: How to diversify into detailing in your collision repair business

April 29, 2024 02:00 - 53 minutes - 73.4 MB

This week’s key takeaway: How to diversify into detailing in your collision repair business   Episode intro: In this episode we’re going to take a deep dive into detailing. You never know, this might just be the up-sell that transforms your business!   Our deep-diving instructor is Matt Gibb, founder of Matt’s Magic Detail. This man is a serious big-hitter! He’s been running his own detailing businesses for well over a decade, and he managed to build up one of the most successful...

PAP152: The Collision Repair Expo Report

April 22, 2024 02:00 - 35 minutes - 48.5 MB

Episode intro: What a fantastic event this was! Very well attended and full of buzz. We ran out of magazines to give away as quickly as the second morning, and one of our friends of the show had 11,000 new registrations for his association.   In this episode, we hear from some of the movers and shakers at the event, and Editor Sam is joined by P&P National Sales Manager, Lynette Rochford, to discuss some of the highlights.   In this week’s episode you will learn: How successful th...

PAP151: Updating the Motor Vehicle Insurance and Repair Industry Code of Conduct

April 15, 2024 02:00 - 34 minutes - 46.9 MB

This week’s key takeaway: Updating the Motor Vehicle Insurance and Repair Industry Code of Conduct   Episode intro: Talking about an Insurance Code of Conduct might sound a bit dry, but this episode is living proof that it can be interesting and more importantly, very useful! Almost all of you listening will get significant amounts of business from insurance companies, and no doubt you will have had some disputes along the way… but could they have been avoided? And is the new Code of...

PAP150: The 2024 Bodyshop Awards and More

April 08, 2024 02:00 - 27 minutes - 38.1 MB

This week’s key takeaway: Bodyshop Awards and more!   Episode intro: This week we’re going to give you the lowdown on one of the highlights of the year for our industry, The Paint & Panel Bodyshop Awards. Editor Sam went to visit the platinum sponsor of the awards, Compass, and spoke to CEO James Frape and Claims Manager Zara Dickie about the importance of the awards and why they have been a principle supporter for nine years.   Then we heard from Lynette Rochford from Paint & Pa...

PAP149: Beyond Partscheck, a deeper dive with Jasmine Lee De Wys

April 01, 2024 01:00 - 42 minutes - 57.9 MB

This week’s key takeaway: Beyond PartsCheck: a deeper dive with Jasmine Lee DeWys   Episode intro: We’ve been trying to get this week’s guest for over a year: the PartsCheck Business Development Manager, Jasmine Lee DeWys.   Jas is a real mover and shaker in the business, and a great example of what you can achieve if, in her words, “you keep knocking on the door.” Jas also talks to us about the work of PartsCheck. Most of you will have already heard of PartsCheck, but you probab...

PAP148 : An insight into the WA collision repair market

March 25, 2024 01:00 - 24 minutes - 33.7 MB

This week’s key takeaway: An insight into the WA collision repair market - with Mike Wilkinson   Episode intro: Editor Sam is in the chair for this week’s episode, talking to an absolute legend of the industry, Mike Wilkinson. Mike is the MD of Peter Wilkinson & Co; a prestige repair business in WA that his family started 65 years ago.   Mike is a passionate advocate for the industry. He’s on the board of the ACIA and Car Craft, so we talk to him about the challenges facing our i...

PAP147: Everything you need to know about the 2024 Collision Repair Expo

March 18, 2024 01:00 - 32 minutes - 44.3 MB

To:​Mitchell Fewtrell​ Thu 14/03/2024 12:18 PM     This week’s key takeaway: Everything you need to know about the 2024 Collision Repair Expo Episode intro: This week we’re going to give you the lowdown on one of the most important events in the industry calendar: the Collision Repair Expo. Beginning on April 11 at the Melbourne Convention centre, the event is a great opportunity to immerse yourself in the industry. Rub shoulders with the movers and shakers, learn about the late...

PAP146: Converting the Ford F-150 to RHD and adapting to the Aussie Market

March 11, 2024 01:00 - 37 minutes - 50.9 MB

This week’s key takeaway: Converting the Ford F150 to RHD and adapting to the Aussie market - with Tom Dohrmann   Episode intro: On the show this week we celebrate an incredible feat of Aussie engineering. The Ford F150 is driven off the line in Detroit as a LHD, but once it hits the Australian market, it is a perfectly converted RHD. Australia is the only place in the world that does this, and our guest this week is one of the key people who makes it happen. Tom Dohrmann is the Assi...

PAP145: Keeping you and your team Cyber Safe with Jason LeGuier

March 04, 2024 01:00 - 40 minutes - 55.4 MB

This week’s key takeaway: Keeping you and your team Cyber Safe with Jason LeGuier   Episode intro: It’s time we talk about cyber security! Although most of collision repair doesn’t take place on a computer, your business is just as vulnerable to attack as any other. Failure to make your business safe can lead to a hefty fine and serious damage to your reputation. If nothing else, you have a moral duty to protect your customers.   Our expert this week is Jason LeGuier: CEO of Hotl...

PAP144: The 3 keys to building a profitable body shop with Ash Jardine

February 26, 2024 01:00 - 53 minutes - 73.7 MB

This week’s key takeaway:   The 3 keys to building a profitable body shop - with Ash Jardine   Episode intro: You cannot fail to be inspired by our guest this week, Ash Jardine. The owner of Bodyshop Recruit is a good friend of the show, having spoken to us about how his company helps body shops recruit talent from overseas, but we thought it was high time we heard the full story of what got him into that position.   Ash really got his hands dirty and went out on his own at the...

PAP143: Tackling the ADAS Challenge

February 19, 2024 01:00 - 25 minutes - 34.4 MB

This week’s key takeaway:   Tackling the ADAS Challenge   Episode intro: We like to keep you abreast with the latest trends, so we sent Editor Sam to ADAS Solutions to pick the brains of two experts: Adrian Parkes (Founder/Director) Amy Morgan (ADAS Advisor)   ADAS Solutions has grown incredibly since they built their first dedicated recalibration site in 2022. Now they have 9 sites across the country. Their mission is to raise awareness on ADAS and ensure the industry is r...

PAP142: Making an impact with a purpose driven business

February 11, 2024 01:00 - 45 minutes - 63 MB

This week’s key takeaway: Making an impact with a purpose-driven business, with Paul Dunn   Episode intro: We have a truly remarkable guest on the show this week. Paul Dunn is the co-founder and chairman of B1G1 - a magnificent initiative that enables people and businesses to give money to good causes when a product/service is bought. Paul is an award-winning entrepreneur who has given three TEDx talks… he is definitely worth listening to!   Listen to the show to hear Paul’s amaz...

PAP141: The Past, The Present and The Future of the industry - Panel Chat

February 05, 2024 03:19 - 42 minutes - 58.6 MB

This week’s key takeaway: The past present and future of the industry - panel chat   Episode intro: We’re doing something a bit different this week: a roundtable discussion with Ben, Editor Sam and two esteemed industry guests. We’ll be reflecting on the good and the bad of 2023 and giving you the headsup on what to expect in 2024.   Joining Ben and Sam: Glenn O’Donnell: Bodyshop Awards winner and GM of Northshore BMW Bodyshop and Macarthur Prestige Bodyshop   Jason Trewin:...

PAP140: How to get the most out of LinkedIn with Adam Houlahan

January 29, 2024 01:00 - 37 minutes - 52.1 MB

This week’s key takeaway: How to get the most out of Linkedin with Adam Houlahan   Episode intro: You might be wondering how Linkedin can be useful in a practical business like collision repair, but rest assured, there is so much you can do!   Regular listeners will know how difficult it is to find the right talent in this industry. So many of our guests talk to us about recruitment, but this is the first time we’ve brought you a masterclass on Linkedin: one of the most active re...

PAP139: How being curious and looking after your people will lead to your success

January 22, 2024 01:00 - 1 hour - 106 MB

This week’s key takeaway: How being curious and looking after people will lead to your success   Episode intro: Our guest this week was the superstar of Paint & Panel Live, Mr David Shepherd. His keynote address wowed everybody in the room, so we thought we’d get him on the show to give you the chance to learn from one of the best.   David started in the industry as a panel beater in the UK, before eventually building up one of the biggest collision-repair businesses in the count...

PAP138: How to Achieve More in 2024

January 15, 2024 01:00 - 49 minutes - 67.5 MB

This week’s key takeaway: How to achieve more in 2024   Episode intro: We’re kicking off 2024 with something a bit different… a little spot of business coaching from someone outside of collision repair. David Carlin is the other half of presenter-Ben’s coaching business, Max My Profit, and he’s an expert on goal setting and long-term planning.   Now is the best time to get your team together, make plans and thrash out your goals. New year, new start! By the end of this episode, y...

PAP137: Wrapping up 2023 with Sam Street and our Hall of Fame Inductees

December 18, 2023 01:00 - 48 minutes - 65.9 MB

This week’s key takeaway: Wrapping up 2023 with Sam Street and our Hall of Famers   Episode intro: It's that time of the year again… it’s time for Paint & Panel’s roundup of 2023. It’s been an eventful year of high demand, more cars on the road and not enough parts to go around.   We welcome back two industry-friends of the show who are both Paint & Panel Awards Hall of Famers. Robin Taylor (Performance Services Development Consultant at Axalta) and Steve O’Brien (MD at iBodyshop...

PAP136: Modernize your repair processes using the cloud based LINQ platform

December 11, 2023 01:00 - 44 minutes - 60.9 MB

This week’s key takeaway: Modernise your repair processes with the cloud-based LINQ platform   Episode intro: Isn’t it great when new tech can help us do things better? In this episode you’ll hear how the PPG LINQ system is an absolute game-changer for mixing paint. We welcome back a good friend of the show, John Hristias (Sales Director, PPG Refinish), and one of his delighted customers, Lewis Richards (Geoff Richards Panel Beating) to explain how LINQ can make day-to-day work more ...

PAP135: How WorldSkills Australia is Driving Excellence in the Industry

December 04, 2023 01:00 - 33 minutes - 46 MB

This week’s key takeaway: How Worldskills Australia is driving excellence in the industry   Episode intro: Our industry has no future unless we nurture young talent. In this episode we shine a light on the excellent work of Worldskills Australia, who are changing the game for some of our best apprentices. By winning local and national competitions, the best in Australia are given the chance to travel and compete on the world stage.   As we hear from one of our guests, Maxine Coll...

PAP134: Driving Performance, Productivity and Profitability with Robin Taylor

November 27, 2023 01:00 - 40 minutes - 56 MB

This week’s key takeaway: Driving performance, productivity and profitability - with Robin Taylor   Episode intro: If you can’t measure your business effectively, you’re not going to improve. On the show this week is Robin Taylor from Axalta: a man who is helping businesses across the country measure their paint costs. Paint is something that can catch people out - sometimes a body shop will only notice the creep of paint jobs after they’ve completed unprofitable work.   Robin ta...

PAP133: The Benefits of Hiring a Virtual Estimator

November 20, 2023 01:00 - 49 minutes - 67.7 MB

This week’s key takeaway: The benefits of hiring a virtual estimator - with Jim Damatopoulos   Episode intro: How would you feel about saving 40% and paying no payroll tax or super on your estimator? Jim Damatopoulos is just about to tell you how. Jim has joined forces with one of our previous guests, Ash Jardine, to offer a virtual estimator service that is already changing the game for innovative body shops in Australia.   There will be no quick fix for the skills shortage in o...

PAP132: Creating Sustainability in the Collision Repair Industry

November 13, 2023 01:00 - 27 minutes - 38.2 MB

This week’s key takeaway: Creating sustainability in the collision repair industry - with Kirsten Dodd   Episode intro: Our environmental impact is becoming more important by the day. Business owners are increasingly aware of their responsibility, and so too are the customers. That’s why we spoke to Kirsten Dodd (BASF’s Product Launch Manager) about the brand-new products that are using rigorous European standards to help body shops reduce their footprint.   Imagine if you could ...

PAP131: Give your business a clear advantage with Novus Glass

October 30, 2023 01:00 - 29 minutes - 39.8 MB

This week’s key takeaway: Give your business a clear advantage, with Novus Glass   Episode intro: How much do you really know about windscreen repair? We’re going to dissect this all-important part of the collision-repair mix with our esteemed guest, Stuart Faid (Regional VP of Fix Network Australia). Stuart introduces us to Fix Network’s sister brand, Novus Glass, and tells us the interesting story of how the Novus founder got so sick of windscreen chips on his Ford Bronco, he went ...

PAP130: How the QLD MTA is helping to Future Proof the Industry

October 23, 2023 01:00 - 21 minutes - 30.1 MB

This week’s key takeaway: How the QLD MTA is helping to future proof the industry   Episode intro: Editor Sam is out and about with her recorder once again, this time to the impressive Motor Trade’s Association HQ in Queensland for a nice chat with Rod Camm (Group CEO).   Rod is a real innovator who works tirelessly to tackle the age-old problems in our industry, such as recruitment and the education of insurers. We hear about the workgroup he built up for industry thinkers to de...

PAP129: Exploring Bold Strategies with Ben Chesterfield

October 16, 2023 01:00 - 23 minutes - 31.8 MB

This week’s key takeaway: Exploring Bold Strategies with Ben Chesterfield   Episode intro: This week we give you one heck of a success story from Ben Chesterfield: the man who took the bold move to diversify and jump into hail repair. Seeing as our theme for Paint & Panel L!ve this year is Bold Strategies and Total Hail Solutions are a sponsor, Sam Street paid him a visit and asked him how he pulled it off.   Ben is the GM of Total Hail Solutions in Queensland, who are part of the...

PAP128: The Women in Collision Awards

October 09, 2023 01:00 - 34 minutes - 46.7 MB

This week’s key takeaway: The Women in Collision Awards, with George Manos & Keira Dyer   Episode intro: It’s that time of the year again - the time when we celebrate the contribution of women in our industry with the Women in Collision Awards. We speak to two people from our platinum event sponsors, IAG. George Manos (industry risk and governance manager) and Keira Dyer (manager of motor assessing operations).   We get a great insight into what it’s like to be part of an organis...

PAP127: Upskill your team to future proof your business

October 03, 2023 02:28 - 22 minutes - 30.5 MB

This week’s key takeaway: Upskill your team to future proof your business   Episode intro: We cannot overstate the importance of training to your business and the industry as a whole. Complaining about a skills shortage is all well and good, but what are you doing about it?    This week, we're speaking to I-CAR’s Jason Trewin (COO) and Gary Wood (Senior Training Specialist) about their increasingly diverse range of training. We’ve been trying to get these boys on the podcast sinc...

PAP126: A deep dive into the world of body filler

September 25, 2023 02:00 - 31 minutes - 43.5 MB

This week’s key takeaway: A deep dive into the world of body filler - with James Lawson   Episode intro: This week we give you the lowdown on an essential-but-often-misunderstood aspect of our process; body filler. There is much more to body filler than meets the eye. If you don’t apply your bog correctly, it can have disastrous consequences for both the shop and the vehicle owner.   Editor Sam gets the insight from our favourite Specialist Educator, James Lawson, who you may rec...

PAP125: Celebrating 60 years of the Bathurst 1000

September 18, 2023 02:00 - 45 minutes - 62 MB

This week’s key takeaway: Celebrating 25 years of the Bathurst 1000 with Steve Normoyle   Episode intro: We’ve got something a bit different on the show this week: a trip down memory lane about the world-famous Aussie institution, the Bathurst 1000. Our guest Steve Normoyle has covered the Bathurst for three decades. As one of Australia’s most eminent motorsport enthusiasts, Steve has just published a new version of a book chronicling the sights and stories of the legendary race since...

PAP124: 3M's global strategy to support collision repairers

September 11, 2023 02:00 - 20 minutes - 28.3 MB

This week’s key takeaway: 3M’s global strategy to help collision repairers   Episode intro: Editor Sam went out to the 3M training facility in Blacktown to give you the lowdown on the extensive training on offer at 3M.    Our guests Justin Myers (3M automotive aftermarket division manager) and James Lawson (collision repair specialist educator) talk us through the groundbreaking initiatives on offer, and how repair shops like yours are using the courses to stay ahead of the game....

PAP123: A natural extension of the customer journey with NDRA

September 04, 2023 02:00 - 25 minutes - 35.7 MB

This week’s key takeaway: A natural extension of the customer journey with NDRA   Episode intro: Editor Sam speaks to David Butcher and John Dawson from Paint & Panel Live-sponsors, NDRA. As you will find out, the National Debt Recovery Authority does more than simply recover debt. It acts as a vital go-between to ensure customers and repairers receive fair and reasonable rates from insurers.   You might not think you need the NDRA, but you probably won’t say that once you’ve hea...

PAP122: Customer loyalty is your key to success

August 28, 2023 02:00 - 53 minutes - 72.9 MB

This week’s key takeaway: Customer loyalty is your key to success - with Sudeep Aikar   Episode intro: We’ve got a great story for you on this week’s episode. Sudeep Aikar only came to this country eight months ago, but he’s already making waves in Western Australia. The production manager/estimator at Reneew Collision Repair was recruited by our former guests Ash Jardine and Aaron Scagliotta, having worked for the likes of Jaguar Land Rover in the middle east.   Just how did a m...

PAP121: The Bodyshop Awards Judges Wrap Up

August 21, 2023 02:00 - 23 minutes - 32.7 MB

This week’s key takeaway: The Bodyshop Awards Judges Wrap Up Episode intro: With the Bodyshop Awards coming up, this is your chance to gain an insight into how a judge’s mind works.   We’d like to give a big shout out to the judges who give up their time, unpaid. They really do it for the love. In this episode you’ll be hearing from:   Steve Lozenkovski (General Manager, Bears Group) https://www.linkedin.com/in/steve-lozenkovski-14436b91/?originalSubdomain=au   Greg Presto...

PAP120: Introducing the Australian Collision Industry Alliance

August 14, 2023 02:00 - 42 minutes - 58.9 MB

This week’s key takeaway: Introducing the Australian Collision Industry Alliance - with Rob Bartlett Episode intro: How do you get young people into the collision repair industry? It’s a constant battle, but there are people out there doing a sterling job in making it happen. We speak to Rob Bartlett, founding director of the Australian Collision Industry Alliance.   The ACIA is a new and exciting not-for-profit organisation promoting careers in the collision repair industry. Rob ta...

PAP119: Could you benefit from stepping back?

August 07, 2023 06:17 - 32 minutes - 45.8 MB

This week’s key takeaway: Could you benefit from standing back? - with Steve Lozenkovski   Episode intro: A lot of business owners think about taking a break, but hardly any do. This week we hear from someone who’s taken himself out of the hamster wheel and empowered others in his business into the bargain.   Steve Lozenkovski built up the family business to six sites and sold it off to AMA. Now he is seeking to improve his own work/life balance but also the health of the business....

PAP118: Embracing Innovation and Supporting the Industry

July 31, 2023 02:00 - 24 minutes - 34.2 MB

This week’s key takeaway: Embracing Innovation and Supporting the Industry - with Steve O’Brien   Episode intro: It’s coming around to that time of year again - the time when we start thinking about the Paint & Panel Bodyshop Awards.   We’ve got our old mate Steve O’Brien from iBodyshop on the show this week. iBodyshop are sponsoring the awards once again this year, so we pick Steve’s brains about what makes an award winner, and why it’s important for you to come to the awards, w...

PAP117: From Panelbeater to TAFE Teacher, Cameron Killen shares his story

July 24, 2023 02:00 - 50 minutes - 70.1 MB

This week’s key takeaway: From Panelbeater to TAFE Teacher, Cameron Killen shares his story   Episode intro: Do you ever wonder why it’s so difficult to find apprentices and keep hold of them? In the show this week, we’ve got a brilliant first-hand insight from a recent apprentice, Cameron Killen.   Cameron started at Killen’s Collision Repairs in Armadale, but is now at the other side of the fence as a TAFE teacher, inspiring the next generation.   Find out how Cameron and TAF...

PAP116: Don't get caught out with your WHS system with Gary Wilcox

June 26, 2023 02:00 - 40 minutes - 56.9 MB

This week’s key takeaway: Don’t get caught out with your WHS system with Gary Willcox   Episode intro: Are you really on top of your WHS? Can you be 100% sure you and your team are covered if the worst happens?   We don’t get returning guests very often but Gary Willcox is definitely a worthy exception! His health & safety product, Monit, helps panel shops all over Australia; and Gary himself is a great champion of no-nonsense advice that can protect your business today.   Mayb...

PAP115: Amy Miles shares how family values and integrity always pays in the long run

June 19, 2023 02:00 - 47 minutes - 65.6 MB

This week’s key takeaway:  Amy Miles shares how family values and integrity always pays in the long run   Episode intro: What an entertaining conversation we had with Amy Miles, Company Director at Valley Radiator Service. Amy presides over one of the few businesses in Oz that can still repair parts, thanks in no small part to her foreman who has been in the business since it opened in 1978! Amy tells Ben how they performed a miracle during the Queensland floods of 2022. Despite be...

PAP114: Ben's top 10 tips to stay productive and focused

June 12, 2023 02:00 - 27 minutes - 38.6 MB

This week’s key takeaway: Ben’s top 10 tips to stay productive and focused   Episode intro:   Presenter Ben puts his business-coaching hat on this week to give you a free session. People are always telling him they’re too busy, but why are they too busy? Could it be that they haven’t planned their work properly?   In 20 years of coaching, Ben has seen it all. He makes it his business to know how you should manage your business, so strap yourself in and listen to a masterclass f...

PAP113: A Deeper look into the towing industry with Sheen Towing

May 29, 2023 02:00 - 34 minutes - 48 MB

This week’s key takeaway: A deeper look into the towing industry with Sheen Towing   Episode intro:   We thought it was about time we tackled the important matter of towing: a fundamental pillar of the collision-repair service.   We speak to Scott Douglas, GM of Sheen Towing, who have a whopping 25 tilt trays (soon to become 33!) and 26 body shops across Victoria. Scott has a unique insight because he has been on both sides of the fence, having been Manager of Investigations at...

PAP112: Rising to the Apprentice Challenge with AMA

May 22, 2023 04:38 - 31 minutes - 43.7 MB

This week’s key takeaway: Rising to the apprentice challenge with AMA & Adina Nijemcevic   Episode intro: Editor Sam takes the reins again to speak to Adina Nijemcevic about all-things apprenticeships.   It’s hardly controversial to say we are an ageing industry that struggles to attract young talent. There is a serious skills shortage, but if you listen to our guest Adina Nijemcevic, you can certainly buck the trend.   As Group Apprenticeship Manager at AMA, Adina is responsib...

PAP111: The Challenges and Benefits of Being an MSO

May 15, 2023 06:03 - 27 minutes - 39.1 MB

This week’s key takeaway: The challenges and benefits of being an MSO   Episode intro:   We’ve got something a bit different for you this week: two site visits from editor-Sam, where she discusses the pros and cons of MSOs (Multiple Site Operators).   Part one:   Sam talks to Fred Sleman, MD of 5 Star Panels, who process 5,000 cars per year. Have they become more attractive to insurance companies since they expanded? Is it worth the headache of having multiple shops?   Pa...

PAP110: 5 Tips to set and use KPIs in your business

May 08, 2023 06:44 - 46 minutes - 64 MB

This week’s key takeaway: 5 tips to set and use KPIs in your business with David Carlin   Episode intro:   Do you really know what’s going on in your business? This week we’re going to show you how KPIs are just like driving a car.   Our guest is the esteemed David Carlin, co-owner at MaxMyProfit, and the man who makes sure presenter-Ben’s KPIs are in order in his business. By the end of this episode, you’ll have the essential info to help you set up that all-important KPI dashbo...

PAP109: Overcoming the challenges of being regional with Margaret Bauer

May 01, 2023 02:00 - 31 minutes - 43.7 MB

This week’s key takeaway: Overcoming the challenge of being regional with Margaret Bauer   Episode intro:   It’s always great to speak to an award winner on the show. This week it’s Margaret Bauer from Cooma Crash Repairs, winner of the Women in Collision administration award and thoroughly dedicated to improving the industry.   Cooma Crash Repairs is in deepest New South Wales; one of the most remote parts of the country. This provides a number of challenges, i.e. adverse weathe...

PAP108: Levelling the playing field with James Knox from APG

April 24, 2023 02:00 - 39 minutes - 55.6 MB

This week’s key takeaway: Levelling the playing field with James Knox from APG   Episode intro: It’s not often we get to speak to someone who has such a range of experience in the industry. James Knox is currently the CEO of APG, the largest independent part supplier in Australia, but he’s also been CEO of Repairhub (a network of repair centres) and two of the country’s largest insurance companies. He’s truly been on all sides of the fence!   In today’s episode, James will focus on t...

PAP107: 7 iBodyshop features you should be using

April 17, 2023 02:00 - 48 minutes - 66.9 MB

This week’s key takeaway:   iBodyshop features you should be using with Steve O’Brien   Episode intro:   We’ve got an old friend back on the show this week to run you through some of the most important but lesser-known features of iBodyshop. And even if you don’t have iBodyshop, we thoroughly recommend you listen to Managing Director Steve explain the massive impact that certain features can have on the efficiency of your business.   Find out how to save time, money and be mo...

PAP106: The Risks of EV and why Proper Training is so Important

April 10, 2023 02:00 - 27 minutes - 38.9 MB

  This week’s key takeaway: The risks of EV and why proper training is so important Episode intro: it doesn’t take a genius to work out that EVs are going to become increasingly important to collision repairers, but are you ready for it? EV training will become fundamental to the success/failure of body shops, so we sent editor Sam to the MTA NSW training facility to have a look around and give you an understanding of how this training works and why it is so important. Sam spoke...

PAP105: What you need to know about the 2023 BodyShop Awards

April 03, 2023 02:00 - 34 minutes - 48.4 MB

This week’s key takeaway: What you need to know about the 2023 Bodyshop Awards   Episode intro: It’s the 28th year of the night of nights in the collision repair industry: the Paint & Panel Bodyshop Awards. This week we’re going to give you the inside track on this year’s event. Are you eligible for nomination? Can you nominate yourself? Who else can you nominate? By the end of this episode, you’ll have all the answers.   We’ll also give you a headsup on what’s new this year. *Sp...

PAP104: How MTA NSW is Helping your get The Edge

March 27, 2023 01:00 - 22 minutes - 31.7 MB

This week’s key takeaway: How MTA NSW is helping you get the edge with Stavros Yallouridis Episode intro:   Editor Sam is on interview duty this week, with Stavros Yallouridis: CEO of the Motor Traders’ Association of New South Wales. Stavros will give you the headsup on the all-important Body Repair code of conduct, and how NSW MTA is pioneering training in the industry. Make no bones about it: any collision repairer needs to know the extent of their liability... but how many of yo...