Your company's customer support team makes sure your customers feel taken care of, but they can also become valuable adds to your engineering teams. Listen to this episode for insights and advice on making the switch from Andra Burck and Isabella Applen of PagerDuty, and Pablo Gonzalez of Salto.

Additional Resources

Check out Pablo’s blog post on how to move from support to software development
Join the Support Driven community (and consider attending Support Driven Expo in October, where Kat will be a speaker!)
Transcripts by Rev