Scaling Support Teams and People With John O'Donnell

Page it to the Limit

English - February 06, 2024 00:53 - 35 minutes
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Previous Episode: January Book Club - Close to the Machine by Ellen Ullman

Next Episode: Internal Developer Platforms With Dave Bresci

In this episode, Kat chats with PagerDuty's own EMEA support team lead, John O'Donnell, about the challenges of scaling a CS Team across global offices, mentoring others, and building your own career, all while remembering to stop and take a breath once in a while

Additional Resources

ElevateCX
Support Driven
PagerDuty Home Page
Episode edited by Mandy Moore
Transcripts by Rev