Outsource Accelerator Podcast with Derek Gallimore
355 episodes - English - Latest episode: 16 days ago - ★★★★★ - 5 ratingsOutsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
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Episodes
OA 495: Defining Next-Gen Outsourcing - with Nick Ogden of Offshore MVP
June 27, 2024 01:00 - 36 minutes - 33 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/495 Offshore MVP In this week’s episode of the Outsource Accelerator Podcast, Derek Gallimore speaks with Nick Ogden. Nick is currently the General Manager of Offshore MVP, a trusted outsourcing provider based in Clark, Pampanga, Philippines. Derek and Nick discussed the latter’s sales and outsourcing background, the shift from selling products to services, and the recent merger of E...
OA 494: The Entrepreneurial Journey of Outsourcing - with Mathieson Moller of Apex Outsourcing
June 20, 2024 01:00 - 33 minutes - 30.6 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/494 APEX Outsourcing In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Mathieson Moller. He is the Founder and Director of APEX Outsourcing. They talk about Mathieson’s young start as a director in the outsourcing sphere and the learnings he’s made leading APEX Outsourcing. References: Email: [email protected] LinkedIn: https://...
OA 493: Outsourcing Begins with Strong Recruitment & HR Principles - with Angela McDonald of Deployed
June 13, 2024 01:00 - 41 minutes - 37.8 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/493 Deployed In this week’s episode of the Outsource Accelerator Podcast, Derek spoke with Angela McDonald, Deployed's Chief Commercial Officer (CCO). Derek and Angela discussed using AI for job descriptions, managing client and employee expectations, and why AI will not replace human employees. References: Email: [email protected] Website: https://deployedstaff.com/ ...
OA 492: Gurmeet Judge - Encompass Solutions / Business Leadership Podcast
June 06, 2024 01:00 - 47 minutes - 43.6 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/492 Encompass Solutions / Business Leadership Podcast In this week’s episode, Derek joins Gurmeet Judge of the Business Leadership Podcast. Gurmeet is a successful businessman and the founder and CEO of Encompass Solutions, an IT services and consulting firm. Derek shares his insight, excitement, and expertise about the benefits of outsourcing and building teams composed of global ...
OA 491: High Growth Ethical Outsourcing at Scale - with Mari Parker of Boldr Impact
May 30, 2024 01:00 - 44 minutes - 44.5 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/491 Boldr Impact In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Mari Parker, the President and COO of Boldr Impact. They discuss Boldr Impact’s efforts to manage an ethical outsourcing culture, the perceptions of the outsourcing industry as “unethical,” and new technology that’s disrupting the scene. References: Website: https://boldrimpact.com...
OA 490: Pivoting from Staff Leasing to Managed Solutions - with Yassin Shaar of Origo BPO
May 23, 2024 01:00 - 42 minutes - 38.7 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/490 Origo BPO In this week's episode of the Outsource Accelerator Podcast, Derek welcomes back Yassin Shaar, who has recently become the CEO of Origo BPO. Origo BPO specializes in delivering tailored managed solutions for mid-market field services companies. Yassin discussed how the global pandemic has transformed the outsourcing industry. He also elaborated on Origo BPO’s strategi...
OA 489: The Rise of Offshore Accounting - with Atty. Jose Calsas, Jr. of D&V Philippines
May 16, 2024 01:00 - 54 minutes - 49.4 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/489 D&V Philippines In this episode of the Outsource Accelerator Podcast, Derek speaks with Atty. Jose Calsas, Jr. of D&V Philippines. He is the company’s Chief Financial Officer and VP for Global Operations. They talk about outsourced accounting, Philippine accounting practices, and new technology that’s disrupting financial processes. References: Website: https://www.dvphil...
OA 488: Fiji Embraces Outsourcing for Future Economy - with Kamal Chetty of Investment Fiji
May 09, 2024 01:00 - 38 minutes - 35.2 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/488 Investment Fiji In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Kamal Chetty. Kamal is the Chief Executive Officer of Investment Fiji, an organization dedicated to promoting investments and industry developments for the country. They discuss the country’s fast-emerging outsourcing industry, Investment Fiji’s role, and the potential that this often...
OA 487: The ‘AirBNB of Call Centers’ - with Claas van Delden of yoummday
May 02, 2024 01:00 - 47 minutes - 43.1 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/487 yoummday In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Claas van Delden, the Chief Growth Officer for the yoummday platform. They chat about the yoummday model, the experience of managing a freelancer workforce, and perspectives on the current AI revolution. References: Website: https://www.yoummday.com/en LinkedIn: https://www.linkedin.co...
OA 486: High-Value Offshore Management Consulting - with Yoni Kozminski of MultiplyMii
April 25, 2024 01:00 - 57 minutes - 52.6 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/486 MultiplyMii In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Yoni Kozminski, the Co-Founder and CEO at both MultiplyMii and Escala. They go into the nature and services of each company and even discuss how outsourcing has impacted the e-commerce scene. References: Website: https://www.multiplymii.com/ https://www.weareescala.com...
OA 485: Ukraine IT Outsourcing: Thriving Despite Extreme Adversity - with Maria Shevchuk of IT Ukraine Association
April 18, 2024 01:00 - 38 minutes - 35.5 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/485 IT Ukraine Association In this week’s podcast episode, Derek speaks with Maria Shevchuk, the CEO of the IT Ukraine Association. They discuss the industry's growth and new technological developments. They even weigh in on the impact of the ongoing war. References: Website: https://itukraine.org.ua/en/home/ Start Outsourcing Outsource Accelerator can help you transform ...
OA 484: Representing 170k Graphic Artists - with Cap Hernandez of Philippine Graphic Artists
April 11, 2024 01:00 - 32 minutes - 29.6 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/484 Philippine Graphic Artists This week’s episode of the Outsource Accelerator podcast has something a little different. Derek speaks with Cap Hernandez, co-founder of Philippine Graphic Artists (PGA), an online group composed of creative freelancers. They discuss the nature of the PGA group, the current freelancing setting, and how the creatives navigate the industry. Referenc...
OA 483: Call Center Excellence Through Culture - with Denys Dubner of WOW24-7
April 04, 2024 01:00 - 40 minutes - 37.1 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/483 WOW24-7 In this episode of the Outsource Accelerator Podcast, Derek talks with Denys Dubner, the CEO of WOW24-7, a top-ranking call center services company with offices in Eastern Europe and Latin America. They talk about significant concerns in the call center industry, WOW24-7's notable achievement in terms of agent retention, and insights into Artificial Intelligence (AI). ...
OA 482: Outsourcing Rising Star Sees Big Opportunity in High-Value Services - with Amir Borsok of Reliasourcing
March 21, 2024 01:00 - 38 minutes - 35.5 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/482 Reliasourcing In this episode of the Outsource Accelerator Podcast, Derek speaks with Amir Borsok, the Head of Business Development at Reliasourcing. They discuss how Reliasourcing conducts its BPO-as-a-Service operations, managing quality expectations when it comes to outsourcing, and the continuously changing market. References: Web: https://www.reliasourcing.com/ Emai...
OA 481: Globalisation Conundrums And Future Potential - with Sondre Rasch of SafetyWing
March 14, 2024 01:00 - 51 minutes - 47.4 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/481 SafetyWing In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Sondre Rasch, the Co-Founder and CEO of SafetyWing. SafetyWing offers “premium health insurance for remote companies and their global teams.” Derek and Sondre discussed SafetyWing’s vision for a "Country on the Internet," the challenges ahead, and how these things will shape the future of r...
OA 480: A Silicon Valley Disruptor Takes on Outsourcing - with Alex Small of Catalyst BPX
March 07, 2024 01:00 - 51 minutes - 46.8 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/480 Catalyst BPX This week’s episode of the Outsource Accelerator podcast has Derek speak with Alex Small, the co-founder and lead investor of Catalyst BPX. They talk about how Catalyst BPX operates to disrupt the BPO industry and contribute to a new cultural perspective of outsourcing. References: Web: https://catalystbpx.com/ Email: [email protected] Start Outsourcin...
OA 479: Industry Veteran Leads Next-Gen Outsourcing - with Jeff Blake of Satellite Office
February 29, 2024 01:00 - 38 minutes - 35.2 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/479 Satellite Office In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Jeff Blake, COO of Satellite Office. They discuss the acceleration of the offshoring industry, Jeff’s fondness for working closely with clients, and how the Philippines remains one of the best outsourcing destinations. References: Web: https://www.satelliteoffice.com/ Start Ou...
OA 478: Specialized B2B Sales Outsourcing: Strategy & Tactics - with David Kreiger of SalesRoads
February 22, 2024 01:00 - 50 minutes - 46 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/478 SalesRoads In this episode of the Outsource Accelerator Podcast, Derek sits down with David Kreiger, the president of SalesRoads. SalesRoads is one of the leading B2B outsourcing and lead generation companies in the United States. David shares his knowledge and different strategies used to generate leads and improve B2B sales, as well as how the sales industry has changed over ti...
OA 477: Agency Guru Leverages Outsourcing as Secret Sauce - with A.J. Lawrence of Beyond 8 Figures Podcast
February 15, 2024 01:00 - 47 minutes - 43 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/477 Beyond 8 Figures In this week's episode of The Outsource Accelerator Podcast, Derek Gallimore interviewed A.J. Lawrence, the host of the Beyond 8 Figures Podcast. A.J. is a former agency owner turned advisor who shared insights into his journey of acquiring and growing businesses. The conversation explored A.J.'s experiences with outsourcing in his own firms and through his c...
OA 476: Growth Through Acquisition & Future of Work - with Mike Larcher of Outsourced
February 08, 2024 01:00 - 42 minutes - 38.6 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/476 Outsourced In this week’s podcast episode, Derek Gallimore spoke to Mike Larcher, the Founder and CEO of Outsourced. The episode delved into various aspects of the company, including how Mike's recent sale of his other business empowered the organization to focus solely on outsourced services. References: W: https://outsourced.ph/ E: [email protected] Start Outsourcing...
OA 475: Fast-Growing Latino Outsourcing - with Jamie Nacach of Virtual Latinos
February 01, 2024 01:00 - 37 minutes - 34.2 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/475 Virtual Latinos In this week’s podcast episode, Derek once again speaks with Jaime Nacach, the CEO and founder of Virtual Latinos. They catch up on how Virtual Latinos has been doing in the past year, the continued rise of Latin America’s outsourcing industry, and how their firm has adapted to set itself apart. References: W: https://www.virtuallatinos.com/ LI: https://ww...
OA 474: Doing Outsourcing Right - with Dean Pascoe of Boomering
January 25, 2024 01:00 - 37 minutes - 34.3 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/474 Boomering In this week's episode of The Outsource Accelerator Podcast, Derek Gallimore talked to Dean Pascoe, the President and Owner of Boomering Incorporated. Boomering is an outsourcing firm located in Clark, Pampanga, just outside of Metro Manila. Throughout the conversation, Dean shared his extensive insights gained from years of experience in the industry. It also covere...
OA 473: From Outsourcing Executive to BPO Founder - with Timothy Witucki of Omada One
January 18, 2024 01:00 - 47 minutes - 43.6 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/473 Omada One In this week's podcast episode, Derek Gallimore talked to Timothy Witucki, the CEO and Co-founder of Omada One. The episode delves into Timothy's journey as he transitioned from being an industry executive to starting his own outsourcing venture in 2021. References: E: [email protected] LI: https://www.linkedin.com/in/timothywitucki/ Start Outsourcing Outs...
OA 472: An Operations Manager’s Perspective of Outsourcing - With Derline Perez of SixEleven BPO
January 11, 2024 01:00 - 31 minutes - 29 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/472 SixEleven BPO In this week's podcast episode, Derek Gallimore spoke to Derline Perez. Derline is an Operations Manager at SixEleven BPO, an outsourcing firm based in Davao, Philippines. The conversation begins with a focus on back-office operations and how it contribute to business success in the outsourcing industry. They also explore the benefits of such operations and their i...
OA 471: High-Touch Offshore Staffing Model - with Dom Procter of Outsourced Staff
January 04, 2024 01:00 - 41 minutes - 37.6 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/471 Outsourced Staff In this year's first episode of Outsource Accelerator podcast, Derek Gallimore spoke to Dom Procter. Dom is the CEO and Founder of Outsourced Staff, a BPO company based in Australia. The conversation delved into developing an outsourcing firm and Dom's extensive experience in the business. Additionally, they explored Dom's keen interest in automation and AI. ...
OA 470: Call Center Expansion Amidst AI Revolution - with Mark Shapiro of Select VoiceCom
December 21, 2023 01:00 - 35 minutes - 32.4 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/470 Select VoiceCom In this week's podcast episode, Derek Gallimore spoke to Mark Shapiro. Mark is the CEO and Founder of Executive Boutique Call Center and Select VoiceComm (SVC). The conversation explored Executive Boutique Call Center's rebranding to Select VoiceComm, the company’s expansion to Davao, and AI's impact on the call center industry. References: W: https://ebcal...
OA 469: Bangladesh’s Booming Outsourcing Industry - with BACCO President Wahid Sharif
December 14, 2023 01:00 - 40 minutes - 36.7 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/469 BACCO In this week's podcast episode, Derek Gallimore spoke to Wahid Sharif. He is the President of the Bangladesh Association of Contact Centers and Outsourcing (BACCO). The conversation explored the Bangladeshi outsourcing industry's evolution over the past 10 to 15 years and its growth and development. References: W: https://bacco.org.bd/ E: [email protected] S...
OA 468: Interview with Derek: Outsourcing, Ethics, Africa & Opportunity - with Valerie Bowden of CRDLE.com
December 07, 2023 01:00 - 36 minutes - 33.4 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/468 CRDLE.com In this week's episode, Derek Gallimore joined Valerie Bowden for her podcast "What I Didn't Know About Africa." Valerie is the CEO and founder of CRDLE. CRDLE is a firm that connects African talent to global businesses, focusing on outsourcing staffing. The episode explored Derek's insights on outsourcing opportunities, especially in developing countries in the contin...
OA 467: Full-Time & By-The-Hour BPO Solutions - with Natcho Angelo of Kuubiik.
November 30, 2023 01:00 - 38 minutes - 35.4 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/467 Kuubiik In this week's podcast episode, Derek Gallimore spoke to Natcho Angelo, the Co-Founder and CEO of Kuubiik. Kuubiik is an outsourcing company that provides full-time and hourly staffing solutions with a remote global workforce. The discussion covered Kuubiik's unique approach in the offshoring market and how it differs from traditional models. References: Web: https:/...
OA 466: Remote Pioneer Takes Outsourcing to Mid-Market America - with Catherine vanVonno of 20Four7VA
November 23, 2023 01:00 - 42 minutes - 38.6 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/466 20Four7VA In this podcast episode, Derek Gallimore talked with Catherine vanVonno, the President and CEO of 20Four7VA. 20Four7VA is a US-based virtual assistant services company. Their virtual assistants can be hired for tasks like bookkeeping, content creation, and marketing, among others. Derek and Catherine discussed US businesses’ perception of offshore staffing, and the ado...
OA 465: Mastering Culture Across Six Countries - with Spencer Cannon of Buwelo
November 16, 2023 01:00 - 41 minutes - 14.3 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/465 Buwelo Spencer Cannon is the Vice President of Growth and Partnerships at Buwelo. Buwelo is committed to being the best in the CX business and strongly emphasizes company culture. In this podcast episode, Derek Gallimore and Spencer Cannon discussed the complexities of running a company with a diverse workforce across different nations. References: Email: spencercannon@buwe...
OA 464: Technology Meets Staff Outsourcing - with Piash Alam of Wing Assistant
November 09, 2023 01:00 - 42 minutes - 38.9 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/464 Wing Assistant In this podcast episode, Derek Gallimore spoke to Piash Alam, the marketing vice president of Wing Assistant. Wing Assistant has experienced significant growth in the past seven months and is actively embracing the AI revolution. Piash discusses their company's approach to AI and commitment to creating new tools and services that empower clients to develop their b...
OA 463: High-Performance Offshore Staff - with Dan Roggenkamp of Set Up My Offshore
November 02, 2023 01:00 - 46 minutes - 42.3 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/463 Set Up My Offshore In this podcast episode, Derek Gallimore spoke with Dan Roggenkamp, the co-founder and director of Set Up My Offshore, which assists Australian businesses in establishing their offshore operations, primarily in the Philippines. The episode explored Dan's expertise and its application to the outsourcing industry. References: Web: https://setupmyoffshore.com...
OA 462: Nearshore LatAm IT Developers from Colombia – with Paula Tellez of BetterWay Devs
October 26, 2023 01:00 - 41 minutes - 44.3 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/462 BetterWay Devs In this podcast episode, Derek Gallimore spoke to Paula Tellez, the Marketing and Sales Lead at BetterWay Devs, a Colombia-based company. BetterWay Devs specializes in IT development and other technical roles, strongly emphasizing nearshoring to the U.S. They primarily recruit their staff from Colombia, Peru, and Brazil. References: Web: https://www.betterway...
OA 461: From Upwork Freelancer to Employer of 350 Staff - with Harold Rey Ladaran of SPLACE BPO
October 19, 2023 01:00 - 37 minutes - 44.4 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/461 SPLACE BPO In this podcast episode, Derek Gallimore spoke with Harold Ray Ladaran, the CEO and Founder of SPLACE BPO, based in Davao City, Philippines. Harold started his journey from working in a call center. SPLACE is now expected to reach 500 headcount by the end of the year. References: Web: https://splacebpo.com/ LI: https://www.linkedin.com/company/splacedavao FB: h...
OA 460: Leading Egypt’s Big Outsourcing Opportunity with Rasha Ezz Eldin of Xceed
October 12, 2023 01:00 - 38 minutes - 39.7 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/460 Xceed In this podcast episode, Derek Gallimore talks to Rasha Ezz Eldin, the sales and marketing director at Xceed, a company based in Egypt with facilities in Mauritius and Morocco. Derek and Rasha discussed the demand for Arabic language services, the role of AI and automation in the outsourcing industry, and Xceed's impressive growth. References: Web: https://www.xceedcc...
OA 459: Optimizing the Virtual Assistant Model - with Barbara Turley of The Virtual Hub
October 05, 2023 01:00 - 50 minutes - 45.4 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/459 The Virtual Hub In this podcast episode, Derek Gallimore welcomes Barbara Turley, the founder and CEO of The Virtual Hub, an outsourcing firm specializing in virtual assistants. Barbara's approach to running her firm sets her apart from others in the industry, with a unique system for recruiting, onboarding, and training virtual assistants before deploying them to clients. Refe...
OA 458: Businesss Process Innovation (BPI) - with Rain Abueg of iCXeed
September 28, 2023 01:00 - 44 minutes - 41.9 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/458 iCXeed In this week's episode, Derek Gallimore talks with Rain Abueg, the co-founder and Chief Culture Officer of iCXeed. iCXeed is a customer experience outsourcing firm located in the Philippines. Rain's discussess how their "work from anywhere" approach underscores their unique company philosophy and its role in shaping their organizational culture. References: FB: https:...
OA 457: Understanding IT Engineering Outsourcing - with Alejandro Oses of Rootstack
September 21, 2023 01:00 - 35 minutes - 30.8 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/457 Rootstack In this podcast episode, Derek Gallimore welcomes Alejandro Oses – the CEO of Rootstack, an IT engineering outsourcing firm based in Panama. They discuss various aspects of IT outsourcing, including how to choose the right IT service provider, client engagement in IT outsourcing, and what is the better choice for hiring staff is it individual or teams. References: ...
OA 456: Scaling Location-Independent CX Expertise - with Alex Holmes of Influx.com
September 14, 2023 01:00 - 44 minutes - 41.8 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/456 Influx.com For this week's episode, Derek delves into the intricacies of the CX industry through the lens of Alex Holmes, the Chief Growth Officer of Influx.com. References: E: [email protected] LI: https://www.linkedin.com/in/mralexholmes/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of...
OA 455: Scaling The Gig Economy For Enterprise Contact Solutions - with Courtney Meyers of Omni Interactions
September 07, 2023 01:00 - 43 minutes - 42.6 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/455 Omni Interactions In this episode, Derek has a conversation with Courtney Meyers, co-CEO of Omni Interactions — a CX outsourcing provider based in CO, USA. They discuss how Omni Interactions utilizes the gig economy model, how gig workers can go beyond customer support, and the future of gig work. References: Web: https://omniinteractions.com/ E: [email protected] ...
OA 454: AI Enhanced Outsourcing Solutions - with Indu Badlani of Staffing Expert
August 31, 2023 01:00 - 22 minutes - 21.7 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/454 Staffing Expert Derek speaks with Indu Badlani, the CEO of Staffing Expert, a BPO firm based in New York. They discuss Staffing Expert’s business, the strength of the Filipino talent pool, and empowering an AI-enabled workforce toward global collaboration. References: Web: https://www.staffingexpert.com/ LI: https://www.linkedin.com/in/indu-badlani-b8408025/ E: indu@staff...
OA 453: Business Coaching, Building Strong Processes & Offshoring - with Gene Bohensky of Archers Contact Solutions
August 24, 2023 01:45 - 55 minutes - 57.7 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/453 Archers Contact Solutions This week Derek talks to Gene Bohensky, the chief executive officer of Archers Contact Solutions. During their 48-minute conversation, Derek and Gene delve into business coaching and its efficacy in addressing individual business requirements. Additionally, their discussion encompasses the realm of Philippine outsourcing, highlighting the exceptional sk...
OA 452: Managing Tech, Developers & AI in Business - with Vadim Peskov of Diffco
August 17, 2023 01:00 - 46 minutes - 47.6 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/452 Diffco In this episode of the Outsource Accelerator podcast, Derek Gallimore talks with Vadim Peskov, co-founder of Diffco, about the nature of managing staffing, projects, and AI for their clients. Established in 2008, Diffco provides a mix of models for clients, including full teams, project work, and staff augmentation. References: Web: https://diffco.us/ LI: https://ww...
OA 451: Exploring Nepal’s Outsourcing Industry & Potential - with Ryan Shrestha of AppSkill
August 10, 2023 01:00 - 38 minutes - 36 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/451 AppSkill In this episode, Derek speaks with Ryan Shrestha, CEO and founder of AppSkill — a recruitment agency based in Australia. They discuss what the economy, job market, and outsourcing in Nepal currently look like. References: LI: Ryan Shrestha W: https://appskill.com.au/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing....
OA 450: Setting Global Standards for Outsourcing - with Kerry Hallard of Global Sourcing Association UK (GSA)
August 03, 2023 01:00 - 45 minutes - 41.5 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/450 Global Sourcing Association UK (GSA) In this episode, Derek speaks with Kerry Hallard, CEO of the Global Sourcing Association (GSA) and Chairperson of the Global Technology & Business Services Council (GT&BSC). References: Kerry LI: https://www.linkedin.com/in/kerry-hallard/ GSA LI: https://www.linkedin.com/company/gsa-uk/ W: https://gtbsc.org/ W: https://www.gsa-uk.com/ ...
OA 449: The Journey of a UK/Pakistan Outsourcing Startup - with Ali Afzal of Winnors Remote Staff
July 27, 2023 01:00 - 49 minutes - 47.1 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/449 Winnors Remote Staff In this episode, Derek talks to Ali Afzal, the founder and head of Winnors Remote Staff—an outsourcing company that helps SMEs scale up their operations. In Derek’s 48-minute chat with Ali, they exchange conversations about the foundation of Winnors Remote Staff, the challenges of setting this company up, the remote work, and the benefits and downsides of out...
OA 448: Sri Lanka’s Outsourcing Industry - with SLASSCOM’s Chairman, Ashique Ali
July 20, 2023 01:00 - 44 minutes - 44.7 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/448 SLASSCOM In this episode, Derek Gallimore talks with SLASSCOM chairman Ashique Ali to learn about the Sri Lankan outsourcing industry. SLASSCOM, or the Sri Lanka Association for Software and Services Companies, has over 400 members and employs around 145,000 people. References: E: [email protected] W: SLASSCOM Start Outsourcing Outsource Accelerator can help you tran...
OA 447: Startup Founder to Outsourcing - with NeoWork CEO Joshua Eidelman
July 13, 2023 01:00 - 25 minutes - 25 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/447 NeoWork In this episode, Derek speaks with Joshua Eidelman, co-founder and CEO of NeoWork. The company provides outsourcing solutions for operations and animation. They discuss how Joshua got into outsourcing, fostering a good workplace environment, outsourcing in the Philippines vs. Colombia, and NeoWork’s future plans. References: E: [email protected] W: Neowork LI: Jos...
OA 446: Fully-Remote Customer Service Specialists - with GQ Fu of LTVplus
July 06, 2023 01:00 - 45 minutes - 45.4 MBOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/446 GQ Fu and LTVplus GQ Fu is the CEO and co-founder of LTVplus, an outsourcing firm specializing in customer service. It primarily focuses on the e-commerce industry but has since expanded beyond the field. GQ and his partner are advocates of remote work and have been digital nomads themselves for some years. Their company, LTVplus – which stands for lifetime value – is 100% remot...