On the Air

S4E10 Engaging with customers

April 02, 2024 13:12 - 44 minutes - 41 MB

With guests; Dave Lockerman, Director of Housing Operations, Dani Bowater, Customer Engagement Co-ordinator, Gareth Morgan, Stonewater scrutiny panel member and Jenny Osbourne, CEO of Tpas. The session focuses on internal and external changes, which include forthcoming regulatory changes and the increasing shift within consumer standards for brilliant customer engagement and communication. We discuss the proactive changes we are making to improve how we communicate with our customers and m...

S4E09 Sustainability: what else can we do

March 05, 2024 14:31 - 34 minutes - 31.6 MB

In this episode we invite previous guest Clare Rainsford, Environmental Business Partner back to co- host along side Paula Palmer. We met Clare at the launch of the Greenoak Centre of Excellence where she introduced us to the Circular Economy principle, this time Clare is going to talk about what else she is working on with team members Molly Auchterlonie, Environmental Business Partner to Finance and Suzanne Le Sauvage, water and ecology as they discuss how Stonewater is embedding sustain...

S4E08 Retrofit

February 06, 2024 14:05 - 18 minutes - 17.1 MB

Alongside host, Paula Palmer is guest host Emma Mifflin, Decarbonisation Manager at Stonewater and two of her Team; Helen Dextor and Jerrad Murphy, Retrofit Project Managers, to discuss the measures Stonewater are taking to ensure all existing homes are EPC C by 2030. Whilst discussing the retrofit project, they are also joined by Matt Ratcliff, Osmosis as they chat about how we are approaching the challenge, from identifying homes, design, installation, funding and after care. We find out...

S4E07 What's in - what's out!

January 10, 2024 09:00 - 29 minutes - 27.4 MB

Guest Host, Adam Master, Assistant Director of Environment and Sustainability is joined by members of his team to give an overview of how sustainability is viewed and actioned at Stonewater. Guests Rhys Bevan and Emily Batchford, Environmental Sustainability Partners along with Arthur Gott, Development Manager talk about the technology Stonewater is using in new developments such as heat pumps, Wondrwall and Switchee among other technologies. They talk about the design and build stage, bal...

Special: Greenoak Centre of Excellence Launch

December 13, 2023 15:57 - 12 minutes - 12 MB

November saw the launch of the Greenoak Centre of Excellence for sustainability in the housing sector, a partnership between Greenoak Housing Association Ltd and Stonewater. This special edition was filmed and can be viewed at https://youtu.be/hMCNgyGreZI - the film comes with full subtitles . This bonus episode comes ahead of a trio of podcasts that will dig deeper into sustainability at Stonewater and how we are balancing the needs of customers, climate and cost to the organisation.

S4E06 Future of Housing

December 06, 2023 09:00 - 27 minutes - 25.6 MB

With guests Dean Ballard, Head of Data; Isabel Varey, Director of Housing Service Development and Becky Palmer, Neighbourhoods Peer Leader at Stonewater we discuss how Tenant Satisfaction Measures (TSMs), are shaping our customer offering and operations. TSMs are designed to improve the sector for customers and we want to understand how Stonewater is using technology to adhere to the new measures and how they are recorded. In addition, we hear how Stonewater has developed a digital roadmap...

S4E05 Tackling the digital divide

November 01, 2023 09:00 - 30 minutes - 28.2 MB

We are joined by Retirement Living colleagues Linda Rayfield, Wellbeing & Community Capacity Delivery Manager (guest host) and Charlene Barnett, Wellbeing & Community Connector and Customer Engagement Coordinator, Kim Avantaggiato as we discuss what Stonewater is doing to tackle the digital divide and use of technology for our older generations. We are are also joined by Pat Harvey a Retirement Living customer and member of the Ageing Well Board. With an update on the INVITE project, rese...

S4E04 Microsoft Partnership

October 04, 2023 08:00 - 29 minutes - 26.6 MB

Guest host Paul Blaydes, Assistant Director of Data at Stonewater joins the show with Kishore Rajendran from Microsoft in a discussion that Paula Palmer, our regular host tries to keep up with. Explaining all about Microsoft Azure and it's many many benefits Paul and Kishore share how it has helped us to work better remotely, utilise our data to serve our customers more efficiently and what might come next.

S4E03 Money Matters

September 06, 2023 09:05 - 36 minutes - 33.7 MB

Guest host Allison Howe, Stonewater Income Team Leader joins regular host Paula Palmer on this episode with guests Emma Kernahan, Policy and Impact Lead at Clean Slate, a Longleigh Foundation partner and Stonewater customer Debbie. Whilst Debbie shares her struggle with making ends meet after losing her job during covid and the support she received from Stonewater and Clean Slate, Emma and Allison describe the range of help and advice available to help pay the bills, cope with the emotio...

S4E02: Longleigh Foundation

August 02, 2023 07:00 - 25 minutes - 23.7 MB

Guest host Nicky Mason, Stonewater Partnership Manager joins our regular host Paula Palmer on this episode with guests Tracey Leatherland, also from Stonewater and Manjeev Makur, Longleigh Grants Officer as they explain about the partnership between Longleigh and Stonewater. Discussing the impact of the cost of living crisis on customers and how Stonewater and Longleigh are able to help with rising household costs and being able to afford to live. We'll hear about customers who have been...

S4E01: How Stonewater is helping people?

July 05, 2023 08:04 - 22 minutes - 20.7 MB

Host Paula Palmer will be joined by guest host Emily Batchford and guests Holly Edwards and Kim Gibson to share their thoughts and provide insight on what Stonewater is doing to support it's customers and colleagues. Asking questions such as what support is available within Stonewater and beyond, how do we know what support our customers need and focusing on what we are doing to support with the energy crisis. Kim Gibson, Customer Partner and Fuel Engagement Specialist shares more about o...

INVITE Project

November 18, 2022 11:07 - 17 minutes - 16.1 MB

New research has found that introducing low tech gadgets to retirement living schemes has a major impact on health and well-being. Stonewater, in partnership with housing and ageing experts at University of Stirling and funded by Longleigh Foundation, began the INVITE project to find out how technology could best support retirement living residents. Guest host Dr Vikki McCall, INVITE project lead and lecturer at University of Stirling is joined by Janet Benett, Stonewater Retirement Liv...

Inside Jobs: Part 2

May 26, 2022 05:00 - 21 minutes - 30 MB

On the first episode of Inside Jobs (a two-part special), our guests talked about increasing financial pressures on households and the impact of remote working on low paid workers. In part two, guest co-hosts David Button and Jenny Sawyer, will be continuing the conversation to explore what employers can do to ensure the benefits of homeworking are experienced equally. Featuring special guests Dave Lockerman (Director of Housing Operations), Andy Peers (CEO at Longleigh Foundation), Katy...

Inside Jobs: Part 1

April 26, 2022 09:00 - 24 minutes - 22.5 MB

Earlier in series 3 (episode 4), Stonewater announced that it had commissioned new research by Demos, Britain's leading cross-party think-tank, to understand the impacts of remote working on low paid workers in the UK. In the first episode of this two-part special guest co-hosts Jenny Sawyer (Director of People, Culture and Change at Stonewater) and David Button will explore the findings of the report ‘Inside Jobs’ and the recommendations from the research to ensure the benefits of homewor...

Introducing the Energy Superhub Oxford project and its cost-savings to customers

March 17, 2022 08:58 - 23 minutes - 21.3 MB

For more information about the project: https://www.stonewater.org/news/press-releases/green-light-for-renewable-energy-smart-city-in-oxford/ https://www.kensacontracting.com/energy-superhub-oxford-eso/ https://www.pandhengineering.co.uk/features/kensa-heat-pump-village

Living and breathing EDI: Action not just words

February 07, 2022 10:00 - 31 minutes - 28.9 MB

For further information on topics explored in this episode, visit: https://www.raceequalitymatters.com/race-equality-week/ https://www.stonewater.org/news/press-releases/stonewater-s-equality-achievements-win-national-praise/ If you are looking for a new role and want to work for an employer that wants you to be nothing less than yourself, then make sure you check out our latest vacancies: https://www.stonewater.org/careers/

16 Days of Activism: Awareness, Action and Accountability

December 01, 2021 11:07 - 32 minutes - 29.4 MB

Find out more about Stonewater's refuges here.

Fuel Poverty

November 03, 2021 12:47 - 28 minutes - 25.9 MB

For many, fuel poverty is just poverty by another name. While some emergency help and financial support does exist for those who are struggling to pay their energy bills, it often doesn’t go far enough. On this episode of On the Air, Host Anisha Patel is joined by guest co-host Emily Batchford, Environmental Sustainability Officer at Stonewater to talk about the work the organisation is currently doing to maximise the efficiency of its homes to ensure they are warm and affordable now and i...

Modern Poverties: Exploring homeworking and income inequalities

September 09, 2021 08:00 - 16 minutes - 14.8 MB

To find out more about the modern poverties research project, please click here.

The INVITE Project

August 12, 2021 11:06 - 14 minutes - 12.9 MB

Featuring: - Lisa Lembergs (Co-host, Stonewater) - Dr Grant Gibson (Lecturer in Dementia Studies and Co-Investigator, University of Stirling) - Dr Steve Rolfe (Research Fellow from University of Stirling) - Pat Harvey (Stonewater Retirement Living customer)

The George Blunden Public Art Prize

July 14, 2021 08:34 - 19 minutes - 18.1 MB

In this latest episode of On the Air, host Anisha Patel is joined by guest co-host Jonathan Layzell, Executive Director of Development at Stonewater to talk about launching the George Blunden Public Art Prize and the value of public art to its customers and communities. Joined by metal sculptor Mick Kirkby-Geddes and Jacqueline Burton, development manager at Stonewater, the two panellists give their insight into producing public art and what artists should consider in their entry. For mor...

Trailer - 6 months on: Tackling veteran homelessness

July 07, 2021 07:37 - 1 minute - 975 KB

To listen to the full episode, click here

6 months on: Tackling veteran homelessness

July 07, 2021 07:32 - 13 minutes - 12.4 MB

To listen to Waterworks Lane (Series 1, Episode 4), click here To find out more about the scheme, click here

myOwnHome

March 24, 2021 08:00 - 29 minutes - 27.1 MB

https://www.stonewater.org/news/press-releases/new-employee-benefit-scheme-helps-colleagues-onto-the-property-ladder/

Coronavirus a year on

March 17, 2021 08:58 - 24 minutes - 22.7 MB

Download full transcript here. Featuring: David Lockerman - Customer Experience Director, Stonewater Debbie Chun - Assistant Director of IT, Stonewater Steph Hurdman - Head of Mobilisation, Wates

Shared ownership: Part 2

March 10, 2021 09:00 - 29 minutes - 27.4 MB

To view the full transcript for this episode please click here. Featuring: Beverley Booth-Jones - Senior New Homes Executive, Stonewater Kathryn Hopkins - Customer Experience Manag, Stonewater Ella Cheney - Shared Ownership Programme Manager, National Housing Federation Kelly McCabe - Managing Director, The Mortgage People To find out more about Stonewater's shared ownership programme please go to the Stonewater Homes website. To listen to Shared ownership: Part 1 please click here.

Choose to challenge #IWD2021

March 03, 2021 09:00 - 34 minutes - 31.6 MB

To view the full transcript for this episode please click here. Featuring: Shamela Khatun - Coach, Stonewater's South Asian Women’s Refuge Alison Inman - Former President of the CIH founder of the Make a Stand campaign Valerie Wise - National Domestic Abuse Lead, Victim Support Sian Rios - Specialist Project Coordinator, Stonewater’s dedicted LGBTQ+ provision ‘Safe Space’ For more information about Stonewater's domestic abuse service please refer to the Stonewater website.

Internal Mini-Series: Bringing the customer promise to life

October 15, 2020 08:15 - 36 minutes - 33.6 MB

In the second installment of this mini-series, we speak to colleagues from across the business to understand how the customer promise influences the amazing work they do. This episode was hosted by Lisa Lembergs (People Team) and Anisha Patel (Corporate Comms) and they will be speaking to Matt Smart (Social Media Editor), Pav Johal (Finance Business Parnter), Rosie Norman (Voids and Allocations Team Leader), Charlie Bessant (Portfolio Options Analyst) and Helena Doyle (Customer Experience Di...

Internal Mini-Series: Creating the Customer Promise

October 12, 2020 07:51 - 32 minutes - 29.5 MB

Our customer promise is: 'We're proud to make things personal. If it matters to our customers, it matters to us." For this mini-series, we spoke to colleagues that were key in creating the customer promise to get a real insight into what it means to us and how it evolved. This episode was hosted by Lisa Lembergs (People Team) and Anisha Patel (Corpoate Communications) and they will be speaking to Dean Ballard (Head of Customer Insight), Danielle Carnegie (Organisation Development and Cultu...

Episode Special: All Hands to the Pump

July 21, 2020 08:17 - 23 minutes - 21.4 MB

You can read the full report here.

Episode Special: Zero-Carbon Homes

July 13, 2020 09:18 - 16 minutes - 15.3 MB

This episode will discuss why this research was such a priority for Stonewater, and why we chose to get involved. On top of this, we discuss solutions to the 'retrofitting' challenge and how we can increase the number of low-carbon homes in the UK. Featuring David Blower (Executive Director of Corporate Services), Adam Masters (Sustainability Project Manager), guest host Lisa Lembergs and Anisha Patel.

Internal Mini-Series: Remobilisation Episode 3

June 15, 2020 07:24 - 31 minutes - 28.7 MB

Following the outbreak of COVID-19, colleagues at Stonewater have adapted exceptionally well to new ways of working and meeting our customers needs. Now, as lockdown is slowly easing we are looking at our remobilisation plan and how we embed a new working culture into the organisation. This episode is hosted by Lisa Lembergs (People Team) and Anisha Patel (Corporate Communications) and they will be speaking to colleagues in Corporate Services - Sarah Leahy, Kally Bisla, Donna Walker and Jen...

Internal Mini-Series: Remobilisation Episode 2

June 12, 2020 08:54 - 31 minutes - 28.4 MB

Following the outbreak of COVID-19, colleagues at Stonewater have adapted exceptionally well to new ways of working and meeting our customers needs. Now, as lockdown is slowly easing we are looking at our remobilisation plan and how we embed a new working culture into the organisation. This episode is hosted by Lisa Lembergs (People Team) and Anisha Patel (Corporate Communications) and they will be speaking to colleagues in Supported Housing and Home Ownership - Manon Thomas, Nicola Henderso...

Internal Mini-Series: Remobilisation Episode 1

June 10, 2020 07:49 - 31 minutes - 28.8 MB

Following the outbreak of COVID-19, colleagues at Stonewater have adapted exceptionally well to new ways of working and meeting our customers needs. Now, as lockdown is slowly easing we are looking at our remobilisation plan and how we embed a new working culture into the organisation. This episode is hosted by Lisa Lembergs (People Team) and Anisha Patel (Corporate Communications) and they will be speaking to colleagues in Customer Experience - Cherie Thompson, Vicky Layton-Morris...

Episodes