S4E10 Engaging with customers
On the Air
English - April 02, 2024 13:12 - 44 minutes - 41 MBDocumentary Society & Culture Business Non-Profit cost of living affordable housing housing housing association merger social housing tenants ukhousing Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: S4E09 Sustainability: what else can we do
Next Episode: S4E11 Investing in our people
With guests; Dave Lockerman, Director of Housing Operations, Dani Bowater, Customer Engagement Co-ordinator, Gareth Morgan, Stonewater scrutiny panel member and Jenny Osbourne, CEO of Tpas.
The session focuses on internal and external changes, which include forthcoming regulatory changes and the increasing shift within consumer standards for brilliant customer engagement and communication. We discuss the proactive changes we are making to improve how we communicate with our customers and meet their expectations. The discussions will also explore our approach to handling situations when we sometimes don’t get things right.
We quiz Jenny on her view about the changes, the importance of engaging customers and best practice coming through.