Internal Mini-Series: Creating the Customer Promise
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English - October 12, 2020 07:51 - 32 minutes - 29.5 MBDocumentary Society & Culture Business Non-Profit cost of living affordable housing housing housing association merger social housing tenants ukhousing Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode Special: All Hands to the Pump
Our customer promise is: 'We're proud to make things personal. If it matters to our customers, it matters to us."
For this mini-series, we spoke to colleagues that were key in creating the customer promise to get a real insight into what it means to us and how it evolved.
This episode was hosted by Lisa Lembergs (People Team) and Anisha Patel (Corpoate Communications) and they will be speaking to Dean Ballard (Head of Customer Insight), Danielle Carnegie (Organisation Development and Culture Lead) and Sue Shirt (Executive Director, Customer Experience).