![Humans of SaaS artwork](https://is1-ssl.mzstatic.com/image/thumb/Podcasts114/v4/e7/b9/72/e7b972c2-1e63-a8c4-faaa-d253693dbc0f/mza_6102431911446406715.jpg/100x100bb.jpg)
E36- The Role Of Role-playing (With Porter Williams, Director of Customer Success at BetterUp)
Humans of SaaS
English - June 08, 2021 10:00 - 35 minutes - 32.4 MBCareers Business Management customer experience startups tech client success marketing entrepreneurship catalyst customer success nps Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Porter Williams is the Director of Customer Success at BetterUp, and in this episode, Porter and I discuss how to make your QBRs better than every other vendor, what Porter learned in his previous life as a performer that helps him in the tech world, and why role-playing might just be the one skill missing from your CS arsenal.