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E36- The Role Of Role-playing (With Porter Williams, Director of Customer Success at BetterUp)

Humans of SaaS

English - June 08, 2021 14:00 - 35 minutes - 32.4 MB
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Previous Episode: E36- The Role Of Role-playing (With Porter Williams, Director of Customer Success at BetterUp)
Next Episode: E37- The Rise Of Community Building (With Remco de Vries, VP of Marketing at inSided)

Porter Williams is the Director of Customer Success at BetterUp, and in this episode, Porter and I discuss how to make your QBRs better than every other vendor, what Porter learned in his previous life as a performer that helps him in the tech world, and why role-playing might just be the one skill missing from your CS arsenal.