154: How To Deliver Bad News
No BS Sales School
English - February 17, 2022 14:46 - 10 minutes - 9.97 MB - ★★★★★ - 107 ratingsBusiness Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 153: How And Why You Need To Be Networking Right Now
HIGHLIGHTS
Concept of rescueGo in humbly and act as if it hurts you just as badly.Be open with people and don’t be defensive. Let them get their emotions out and don’t take it personally.QUOTES
Walker: "When you gotta deliver bad news, act like it hurts you worse.”
Walker: "Take responsibility. Act like it hurts. Don’t get upset with your prospects if they get upset with the problem. Remember, they’re upset with the problem, not you."
Walker: "If you take responsibility, chances are they’ll say, I know this is not your fault and you’ll be on the same side. You’re their guide to help them in this process.”
Walker: "When you deliver bad news, say I really screwed up, or I hate to tell you this you’re probably gonna want to kill me, but I gotta let you know this problem has happened, and then shut up. You don’t need to justify or explain it. Just be quiet, let them vent, and be prepared."
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