Episode 344: Owning the Issue

Monday Morning Mojo

English - July 30, 2018 04:02 - 5 minutes - 5.93 MB - ★★★★★ - 17 ratings
Business Education institute cannon education financial leadership management training wealth Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Episode 343: Confirmation Bias

Next Episode: Episode 345: Who Is Your Client?

It is inevitable that undesirable situations will arise, and oftentimes they will be out of your control. However, failing to acknowledge the issue is never the appropriate course of action.

By clearly communicating with all parties involved and acknowledging the problem, you can effectively do your part to diffuse the situation at hand. Your transparency will not go unrecognized, and those affected are more likely to appreciate your efforts in maintaining a positive customer experience.

Resources:

Please send comments, questions, and feedback to: [email protected]

Please send First Friday Feedback submissions to: [email protected]