It takes years to build a trusted relationship with a customer. It takes one bad decision to lose it all in a split-second.
The post How to Ruin a Good Customer Relationship appeared first on Control Mouse Media, LLC.

Why do good companies succumb to the siren song of short-term self-interest? Show me that you’re in it for the long game… or are today’s numbers all that matter? It’s a choice, and it shows what you think of us. Episode 195 is Fitbit’s unforced error.

Show Notes / Links from the Episode

This is why we need to Stop Mimicking What Marketers Do
Fitbit: I’ll take your apology on Twitter, LinkedIn, email, or in the comments

Published May 10, 2021 by


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