Poor Onboarding Will Destroy your Retention. Here's Why (& What To Do About It) | Ep. #1607
Marketing School - Digital Marketing and Online Marketing Tips
English - January 01, 2021 14:00 - 5 minutes - 4.94 MB - ★★★★★ - 1K ratingsMarketing Business Education How To facebook google linkedin askgaryvee contentmarketing digitalmarketing ericsiu inboundmarketing marketing marketingschool Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: How to Deliver a 7-Star Experience for Clients | Ep. #1606
Poor Onboarding Will Destroy your Retention. Here's Why (& What to Do About It)
In episode #1607, we talk about poor onboarding, how it’s hurting you, and what you can do about it. Onboarding is not just about software; it is about how customers experience your products and services too. Be sure to tune in to find out how you can solve your onboarding problems.
TIME-STAMPED SHOW NOTES:
[00:25] Today’s topic: Poor Onboarding Will Destroy your Retention. Here's Why (& What to Do About It). [00:35] Onboarding is about more than just software; it’s about products and services too. [01:04] If customers aren’t happy with your onboarding, they won’t keep coming back. [01:22] How to create a successful onboarding experience. [02:12] Why poor onboarding is the biggest contributor to churn. [02:45] Metrics to look at to better understand onboarding. [03:35] Neil’s onboarding experience with Conversion Rate Experts. [04:40] That’s it for today! [04:40] To stay updated with events and learn more about our mastermind, go to the Marketing School site for more information or call us on 310-349-3785!
Links Mentioned in Today’s Episode:
Amplitude Conversion Rate Experts
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