The Opportunity of Customer Analytics
Managerial Analytics: Powering Your Career
English - September 19, 2020 01:00 - 3 minutes - 2.22 MBManagement Business Education Self-Improvement data analytics big data managerial analytics problem solving marketing analytics sales analytics pricing analytics basic analytics critical thinking optimizing data Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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What's the most valuable but under-utilized data in most businesses? Their customer service data! Organizations that collect customer service data very often don't think to mine it for insights and use it as one data set to integrate into other data sets to find key trends and insights. Don't make that mistake!
Co-author of "The New Marketing Analytics" David Dirks discusses his observations & insights on data & managerial analytics in his short podcast sessions. You can reach him at:
[email protected]