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Management Research

176 episodes - English - Latest episode: about 9 hours ago -

This podcast is dedicated to research in the field of general management. We provide you with information about our recent studies, interesting academic discoveries, as well as practical implications of research for managers and firms.

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Episodes

Management Research: Motivation - Introduction to Self-determination Theory of Motivation

July 15, 2023 08:24 - 5 minutes - 7.1 MB

Hello and welcome to my next #podcast #episode dedicated to the #self-determination #theoryofmotivation! In this episode, we talk about three types of motivation: intrinsic, extrinsic, and amotivation. Initially from @Deci and @Ryan, the Self-determination #theory of motivation sheds light on the individual and what drives her to perform better or worse tasks. This theory became one of the most known and applicable in the field of organisational and individual @psychology. Enjoy, #comment,...

Management Research: Motivation - Crises and Shocks in Hygiene Theory of Motivation

July 09, 2023 08:17 - 6 minutes - 7.54 MB

Welcome, dear listeners! In our today's #podcast #episode, we continue talking about #motivation. Once I received an invitation to hold a speech on #warinukraine, where they asked me to explain how #refugees feel when they have to #flee from #war in #Ukraine. I decided to talk about how people feel from the point of view of #Herzberg 's #theoryofmotivation. We can look at the war in Ukraine in two phases: Hygiene #shock and, later, Hygiene #crisis. If you want to know more about the effects...

Management Research: Motivation - Dynamism in Hygiene Theory of Motivation

July 01, 2023 07:00 - 6 minutes - 8.28 MB

Welcome, dear students, friends, and colleagues, to the next episode of my podcast!   Today, I continue talking about the #Hygienethory or the 2-Factor #theoryofmotivation by Herzberg. In his paper in 1974, Herzberg showed that the initially proposed two factors of #dissatisfaction and #motivation are contingent on the type of activity (e.g. assembly line has a completely different motivational profile than a consultancy) as well as on the external factors. A #hygieneshock as a rapid chang...

Management Research: Motivation - Hygiene Theory of Motivation

June 25, 2023 11:52 - 7 minutes - 9.89 MB

Hello and welcome In our episode today, we are going to talk about #motivation. The topic of motivation is a bit outdated - in research, we know a lot about motivation. Yet, as #practitioners, we still make mistakes when trying to make our #employees, #managers, or #students walk an extra mile.  Today, I talk about the #Maslow pyramid and the, in my opinion, better approach by #Herzberg. Herzberg proposed the #Hygiene Theory of Motivation, also known as the two-factor #theoryofmotivation. ...

Management Research: Relational Models Theory - Measurement Issues

June 19, 2023 12:54 - 9 minutes - 11.2 MB

Hello and welcome, dear listeners! Today, I finalise the mini-series on the Relational Models Theory. I talk about the measurement issues. Usually, we used the questionnaire from the paper of @Haslam and @Fiske in 1999. Yet, we encountered (and keep encountering) issues with the measurement. Recently, @Zakharing and @Bates (2023) made an overview of the case and proposed some suggestions. Yet, the measurement issue also reflects the practitioners' problem - some relational models are hard t...

Management Research: Relational Models Theory - IT Capability & Heuristics

June 12, 2023 17:01 - 8 minutes - 10.3 MB

Welcome!   Today, I continue elaborating on the #relationalmodelstheory. In our recent paper with Professor Jürgen Moormann, we showed that the relational models theory can be used to understand and shape interrelationships in IT teams that, in turn, might strengthen the IT capability of a firm. Theoretically, if you, as a project manager, signal what kind of relationships the team will have, the interactions will become more efficient and effective. Consequently, the IT capability will be...

Management Research: Relational Models Theory - Signalling

June 04, 2023 17:49 - 9 minutes - 12 MB

Welcome, dear friends and colleagues, In this episode, I continue elaborating on #conflicts and how to avoid them using the #relationalmodelstheory. #relationships is a complex issue and it is sometimes hard to understand what the #parties expect from each other. Yet, our theory helps us understand the actions that we can interpret as signals concerning the other party's preferences. In this episode, I share two situations that elucidate how to (mis)interpret the signals from your friends ...

Management Research: Relational Models Theory - Concerning Conflicts

May 29, 2023 18:29 - 7 minutes - 8.88 MB

Hello dear friends and colleagues   As promised, I dedicate this #podcast #episode to #conflicts. There are many reasons for conflicts as well as there are plenty of theories that explain the mechanisms of conflicts' appearance. I want to share with you an explanation of why misunderstandings might appear due to the relational models' mismatch. If you listened to the previous episode from this mini-series on the #relationalmodelstheory, you are well equipped for today's episode. Enjoy, sh...

Management Research: Relational Models Theory - Our Preferences

May 21, 2023 08:20 - 10 minutes - 13.1 MB

Dear friends and colleagues In this episode of our mini-series on #RelationalModels, we discuss our preferences concerning model selection. Indeed, our personal, cultural, and professional backgrounds impact the mode of #relations we prefer when interacting with other people.  This episode prepares us for the next episode, where we will discuss why #conflicts appear and how to prevent them.  Enjoy, #subscribe, #comment, and #share - it does matter!   Best Eugene (Yevgen)

Management Research: Relational Models Theory - Market Pricing

May 16, 2023 07:04 - 7 minutes - 9.46 MB

Dear listeners   In my today's episode, I talk about the last (fourth) model of relationships proposed by @Alan Fiske in his #ReltaionalModelsTheory. This is the model, that we learn last in our life, at the age of 14+ (please check the initial paper of Fiske (1991), it's been a while since I read it). Anyway, this is the model that is usually associated with the relationships in firms, i.e. business relationships. Yet, I observed this model in different settings, also in a family. I hope...

Management Research: Relational Models Theory - Authority Ranking

May 08, 2023 11:44 - 7 minutes - 9.89 MB

Hello and welcome to the next episode in my #podcast mini-series on #relationalmodelstheory! Today, we focus on the asymmetric model of #relationships - authority ranking. When I explain this model to my students, I ask them to think about #military services, where an officer has more power but also more responsibility than a soldier. Yet, this model can be found in different relationships such as #families and #firms. Enjoy, #comment, #share, and #subscribe - it does matter!   Best Eug...

Management Research: Relational Models Theory - Equality Matching

May 01, 2023 16:29 - 7 minutes - 8.99 MB

Hello and welcome to my next episode dedicated to the Relational Models Theory! Today, I continue my mini-series on Relational Models - a concept stemming from an anthropological theory. In his observations, Alan Fiske proposed four models of relationships: communal sharing, equality matching, authority ranking, and market pricing. In my today's episode, I talk about the equality matching model of relationships. Enjoy, comment, subscribe, and share - it does matter!   Best Eugene (Yevge...

Management Research: Relational Models Theory - Communal Sharing

April 25, 2023 18:10 - 7 minutes - 8.83 MB

Hello and welcome to the next #podcast episode of my new mini-series on the Relational Models Theory (#relationalmodelstheory).  Today, I talk about the first of four models (or modes) of #relationships as proposed by Professor @Alan Fiske - Communal Sharing. When I explain the #CommunalSharing model to my students, I ask them to imagine an "archetypical" or "ideal" vision of a family in our society. Initially, the idea came from #primitivetribes many thousand years ago - when each member o...

Management Research: Relational Models Theory - An Overview

April 17, 2023 06:38 - 5 minutes - 7.33 MB

Welcome dear listeners In one of my last episodes on heuristics, I referred to the Relational Models Theory and suggested listening to the episodes dedicated to the theory. And then I discovered that I planned to but did not record any episodes on this fascinating theory. Today, I've corrected the mistake by starting a new mini-series on the Relational Models Theory - a very powerful theory that social sciences inherited from anthropology.  Enjoy, subscribe, comment, and share - it does ma...

Management Research: How a Firm’s Information System Helps Develop a Set of Heuristics

April 11, 2023 07:10 - 7 minutes - 8.79 MB

Hello everybody   This is the final episode in our mini-series on heuristics. In this episode, I present our conceptual model that explains how information systems may help firms develop efficient heuristics. Yet, the number of heuristics may go at odds with the cognitive load. If would want to know more, read our paper: https://www.researchgate.net/publication/344743908_The_Role_of_Information_Systems_for_Firm-wide_Heuristics_Development Enjoy, comment, subscribe, and share - it does mat...

Management Research: Relational Models as Heuristics

April 03, 2023 07:41 - 7 minutes - 9.39 MB

Hello everybody   In this episode, I present you with one of our theories. We apply the Relational Models Theory in the firm domain. We argue that each relational model can be seen as a set of heuristics that might help firms increase the quality of communication within the team and reduce the number of conflicts. In our paper, we also deduce the quality of a firm's IT capability based on the congruency of relationships within a firm. If you want to know more, try our paper: https://www.re...

Management Research: Universal Heuristics at an Organisational Level

March 27, 2023 13:55 - 7 minutes - 9.06 MB

Hello and welcome   Today we talk about the universal heuristics at the level of an organisation. Together with my colleague Professor Jürgen Moormann, we wrote a paper where we argue that there is something like System 1 processes, intuitive processes that run at the level of an organisation. More details in this episode! Enjoy, subscribe, share, and comment - it does matter!   Best Eugene (Yevgen)

Management Research: Individual Heuristics at an Organisational Level

March 20, 2023 13:08 - 6 minutes - 8.27 MB

Welcome to the next episode in our mini-series on heuristics!   Today, we approach the rules that organisations develop individually to address the complexity of decision-making. I call these heuristics - individual heuristics at the organisational level. In the next episode, we will talk about universal organisational heuristics. Enjoy, share, subscribe, and provide your examples of the heuristics in the comments section below.   Best Eugene (Yevgen) 

Management Research: Individual Heuristics at an Individual Level

March 13, 2023 09:41 - 6 minutes - 8.21 MB

Hello and welcome! Finally, I continue with my mini-series on heuristics! This time, we talk about one of our papers, where we proposed to classify heuristics at individual and organisational levels, each containing individual and universal heuristics types. So, yes, it sounds weird - "individual individual level heuristics" but it seems to be correct. Each individual applies universal heuristics (those that I mentioned in one of my previous episodes, e.g. take-the-first or take-the-best he...

Management Research: Fututres Literacy - Mika Story

March 06, 2023 09:56 - 12 minutes - 16.4 MB

Hello everybody   Today, I share a story that appeared as a part of one of the tasks during a future(s) literacy workshop. In this task, participants have to change (or receive a change from the moderator) one of the main assumptions in our worldview. E.g. "what if there is no money?", "what if there is no competition?", "what if we cannot see the stars anymore?", or "what if research is not sponsored centrally but needs to collect via platforms like Kickstarter?". Your team has to write a...

Management Research: Futures Literacy vs Path Dependency

February 27, 2023 07:54 - 12 minutes - 15.4 MB

Welcome to the next episode of my podcast! I decided to take a short break from our mini-series on heuristics. This and the next episode are dedicated to the topic of futures literacy. I have recently attended a futures literacy workshop and would like to share some thoughts with you. I am going to talk about a theoretical contradiction between future(s) and path dependency. I am eager to hear your opinion about the topic in the comments section below. Or drop me an email with your ideas. ...

Management Research: A Heuristic on How to Select Whiskey

February 20, 2023 08:44 - 5 minutes - 7.22 MB

Hello everybody As promised, I would like to share a situation where we applied the heuristics approach (System 1 thinking) to make a good decision. Moreover, System 2 thinking could not help us in this situation. The situation was a selection of a souvenir from Schotland - whiskey. Probably, some whiskey lovers would not agree with our approach but some would (and did when I talked to some business people during my seminar on heuristic decision-making in business). I hope this approach wi...

Management Research: Heuristics Examples

February 14, 2023 08:49 - 6 minutes - 8.45 MB

Hello, my dear friends, guests, and followers! Today, I continue talking about the topic of heuristics. At the moment, we still remain at the individual level. But in a few episodes, we will move towards organisational heuristics.  Today, I will provide you with some examples. Enjoy, apply, share, and subscribe - it does matter!   Faithfully Eugene (Yevgen)

Management Research: Heuristics as a Necessary Evolutionary Mechanism

February 06, 2023 15:06 - 8 minutes - 10.5 MB

Hello dear listeners Today, I talk again about heuristics. This time, however, we take the point of view of Gerd Gigerenzer - a big proponent of Systems 1 thinking. Professor Gigerenzer criticised the approach by Kahneman and Tversky and showed how to "make the bias disappear".  Enjoy and apply this approach to make good/better decisions! Best Eugene (Yevgen)

Management Research: Heuristics as Biases

January 30, 2023 08:22 - 7 minutes - 9.46 MB

Hello everybody   In today's episode, I talk about the approach by Kahneman, Tversky and their followers. They approach System 1 thinking (i.e. heuristics) as biases. In all their research, they focus on how System 1 thinking does not allow System 2 thinking (i.e. analytic approach) to work properly. It is a prevalent approach and is dominating in the field of behavioural economics, behavioural finance, and strategic management. In the next episode, I will talk about the opposite approach....

Management Research: Heuristics - Dual-process Theories

January 23, 2023 08:49 - 4 minutes - 6.06 MB

And welcome back to my podcast. I took a short vacation and did not post new episodes for some weeks. But today, I have started a new mini-series on heuristics. Heuristics are also called "mental shortcuts" in psychology and "rules of thumb" in management. Stay with me to learn more about this fascinating phenomenon! Today we start with an overview of the theory (theories) behind heuristics. Enjoy, share, comment, and subscribe - it does matter!   Best Eugene (Yevgen)

Management Research: Organisational Capabilities - Reflective Measurement

January 09, 2023 09:43 - 8 minutes - 10.1 MB

Hello after a long Holidays break! Today, we finish our miniseries on organisational and dynamic capabilities by talking about the reflective way to measure a capability. This episode has been inspired by the paper by Cohen and Bacdayan, who proposed aspects of a routine that can be measured. And as any capability is a routine, they would perfectly apply. Enjoy, comment, share, and subscribe - it does matter!   Best Eugene (Yevgen) 

Management Research: Organisational Capabilities - Formative Measurement

December 19, 2022 14:00 - 8 minutes - 10.2 MB

Welcome to the next episode in our miniseries on organisational and dynamic capabilities! Today, we talk about a formative approach to organisational capability. In a formative measurement, we measure the antecedents, i.e. elements that precede and jointly form a capability. It is important to measure all elements, as lacking even one of them may lead to a wrong estimation of the construct.  I hope you enjoy this approach and share your ideas in the comments section in whatever app you are...

Management Research: Organisational Capabilities - Structure of a Capability

December 13, 2022 11:59 - 6 minutes - 7.68 MB

Welcome to the next episode of my podcast! Today we talk about how to measure a capability. Before we dive into the measurement topic, we need to understand the structure of a capability, e.g. what exactly we are going to measure.  My approach is based on evolutionary logic: the notion by Teece (2007) to approach a dynamic capability using the sensing, seizing, and reconfiguration capacities holds for all other capabilities. Each organisational capability is triggered by something an, thus...

Management Research: Organisational Capabilities - Dynamism

December 06, 2022 13:44 - 4 minutes - 6.45 MB

Hello and welcome to the next episode of my podcast!   Today we talk about dynamism. If you ask someone (anyone) whether his or her industry is dynamic, he or she will tell you "yes". But is it really so? And how to distinguish between dynamic industries, where one needs a strong dynamic capability, and a moderately dynamic industry, where normal routine dynamics will suffice? In this episode, we talk about three key variables defining the dynamism within your industry - frequency, magnit...

Management Research: Organisational Capabilities -Ambidexterity

November 28, 2022 19:06 - 5 minutes - 6.19 MB

Good evening everyone   I am a bit late today - as always research and teaching demand time ;)  Today, I talk about ambidexterity - the ability of an organisation to perform exploitation and exploration activities simultaneously. Put differently, it is about whether an organisation with limited resources can earn money and shape new opportunities at the same time. I hope you enjoy this short show! Meanwhile, feel free to comment, share this episode with your friends and colleagues, and s...

Management Research: Organisational Capabilities - Foresight vs Scenario Planning

November 22, 2022 13:33 - 7 minutes - 9.58 MB

Hello and welcome to the next episode of my podcast!   Today we continue talking about future studies and foresight and whether these concepts fit into the Dynamic Capabilities View. We look at the main difference between some of the exercises aimed at developing a dynamic capability and a foresight capability.  Enjoy, share, comment, and subscribe - it does matter!   Best Eugene (Yevgen)

Management Research: Organisational Capabilities - Foresight Criticism

November 15, 2022 13:16 - 7 minutes - 9.59 MB

Hello everybody   In my today's show, I continue talking about organisational capabilities and, in particular, foresight capability. In one of his recent papers, Matthias Wenzel criticised the concept of foresight capability as conceptualised by Alessandro Fergnani. In this episode, I address two of the weaknesses of the idea.  Enjoy, write your opinion in the comments section, share this episode, and subscribes - it does matter!   Best Yevgen (Eugene)

Management Research: Organisational Capabilities - Foresight Capability

November 07, 2022 14:19 - 6 minutes - 8.4 MB

Welcome, dear friends and colleagues!   In his recent Academy of Management Perspectives (#amp) paper, Alessandro Fergnanni (2022) introduced the notion of foresight capability into strategic management (#strategicmanagement) and organisational theory (#organisationaltheory). He proposed to approach the capability as a type of dynamic capability (#dynamiccapability) as both capabilities have a lot in common. The foresight capability aims at preparing organisations for different #futures. A...

Management Research: Organisational Capabilities - Dynamic Managerial Capabilities

October 31, 2022 06:53 - 7 minutes - 9.56 MB

Hello dear friends and colleagues Today, we discuss a very interesting sub-concept of dynamic capabilities - Dynamic Managerial Capabilities. In 2003 Adner and Helfat proposed this notion in order to emphasise the role of an individual manager as dynamic capabilities discussion seemed to lack this aspect. They presented their vision on the micro-foundations of the proposed concept. In this episode, I elaborate on their idea. Enjoy! And feel free to share, subscribe, and comment - it does m...

Management Research: Organisational Capabilities - Absorptive Capacities

October 24, 2022 13:02 - 6 minutes - 8.25 MB

Hello everybody   In our today's show, I talk about a concept closely related to the concept of dynamic capabilities. Absorptive capacities relate to the ability of an organisation to acquire new knowledge. Actually, the concept is pretty straightforward: if you want to acquire new knowledge, you have to be ready for it and you need to have other knowledge that is a kind of prerequisite to the focal knowledge. E.g. if you want to adopt AI in your firm, you need to know not only what AI is ...

Management Research: Organisational Capabilities - Routines vs Heuristics

October 17, 2022 06:20 - 8 minutes - 11.2 MB

Hello everyone! This episode of my podcast is dedicated to one of the debates in the field of dynamic capabilities. In the year 2000, Eisenhardt and Martin wrote a paper where they suggested that a dynamic capability as a routine cannot work under conditions of high environmental dynamism. They proposed the "rules of thumb" that we usually call heuristics - a kind of mental shortcut to reduce the complexity of the environment and speed up decision-making.  But can an organisational (dynamic...

Management Research: Organisational Capabilities - DC Structure

October 11, 2022 09:21 - 6 minutes - 8.56 MB

Hello and welcome! Today we talk about the next aspects of the topic of organisational capabilities - the structure of a dynamic capability of the firm. There are several approaches. However, the approach by Teece (2007) is the most popular one. According to his view, a dynamic capability is formed by three capacitities: - sensing capacity, i.e. a capacity of a firm to sense and shape market change, - seizing capacity, i.e. a capacity of a firm to seize an opportunity, and - reconfigurat...

Management Research: Organisational Capabilities - DCV Theoretical Issues

October 03, 2022 16:52 - 8 minutes - 10.9 MB

Hello everybody Today, I share with you a new episode of my podcast. We continue elaborating on the concept of dynamic capabilities. In this short episode, I introduce you to one of the theoretical problems with the Dynamic Capabilities View. There is an "ad infinitum" problem of dynamic capabilities - do we need a dynamic capability to change the existing capability that aims at capability reconfiguration? Do we need more and more complex constructs in order to cope with the issue? An alte...

Management Research: Organisational Capabilities - Dynamic Capabilities View

September 26, 2022 10:59 - 4 minutes - 6.31 MB

Welcome to the new episode in my mini-series on organisational capabilities. Today, I talk about a relatively recent development in the capabilities field - the dynamic capabilities view. The concept of dynamic capabilities has become very popular over the last 20 years (now we observe the maturity and the beginning of the decay of the popularity of the concept). Dynamic capabilities aim to answer the question: "How can an organisation dynamically adapt to the changing markets?" If you want...

Management Research: Organisational Capabilities - A Definition

September 19, 2022 11:18 - 11 minutes - 14.5 MB

Hello everybody   this episode is dedicated to the problem of a definition of an organisational capability. This topic is very abstract but it is important to talk about it. Otherwise, we might have issues with the capability measurement. Please leave your thoughts in the comments section below or in whatever app you are using to listen to this episode.    Feel free to share, comment, and subscribe - it does matter!   Best Eugene (Yevgen)

Management Research: Organisational Capabilities - Capability-based View

September 12, 2022 07:28 - 7 minutes - 10.2 MB

Hello and welcome to my show on Management Research! In this episode, we continue elaborating on the theoretical foundation necessary to understand the role of organisational capabilities (or competencies; similar to other scholars in the field, I use these terms as synonyms). In the current episode, I talk about the differences between RBV (our previous episode) and CBV.  I hope you enjoy the show and learn to know your and your firm's capabilities better! Enjoy, subscribe, share, and co...

Management Research: Organisational Capabilities - Resource-based View

September 05, 2022 08:50 - 7 minutes - 8.96 MB

Hello and welcome to my new mini-series on organisational capabilities In this mini-series, I'll try to shed light on the abstract and hardly understandable (for practitioners as well as academics) concept of organisational capabilities. The mini-series starts with the episode on the Resource-based View (RBV). Enjoy, comment, and make suggestions concerning the topics you would like to know about. Best Eugene (Yevgen)

Management Research: How to Develop a Burnout Prevention Capability

August 31, 2022 10:47 - 9 minutes - 11.8 MB

Hello everybody I think this episode should finalise my mini-series on burnout prevention. Today, I go to a very abstract level and explain what an organisational capability for burnout prevention might look like.  Enjoy, share, subscribe, and leave a comment with your experience in the field of burnout prevention! Best Eugene (Yevgen)

Management Research: Pareto Principle for Burnout Prevention

August 28, 2022 15:42 - 5 minutes - 7.05 MB

Morning all I am sorry for the delay - due to one Xcathon and two conferences, I had to postpone uploading the new episode.  Yet, the conference time is over and I can continue with my podcast. Today, I talk about a very simple but potent tool from process management - the Pareto principle. It is a good tool if you don't know what to start with.  Enjoy! Best Eugene (Yevgen)

Management Research: Listen to the Voice of Your Customer for Burnout Prevention

August 17, 2022 08:34 - 10 minutes - 13 MB

Hello everybody   In this episode, I talk about an obvious but often forgotten thing - Voice of the Customer. If you try to understand the reasons for the state of burnout in your firm/team, then you need to talk to your "customers" - your team members. In this episode, I talk about ways to collect data and the issues that might accompany them.    Good luck with your burnout prevention initiative! Best Eugene (Yevgen) 

Management Research: Depicting Your Root Cause Using a Fishbone Diagram

August 11, 2022 02:19 - 5 minutes - 7.61 MB

Hello everybody,   as you learned from our previous episode, finding the root cause is crucial for the effectiveness of your burnout prevention initiative. At the same time, is there are several reasons and if you want "to see the broader picture", you have to put words into a visual. A fishbone diagram (please google before you listen to understand what I am talking about) is a perfect way to depict your "5 Why's" from the previous episode or apply the "6 Ms" as suggested by some practiti...

Management Research: Burnout Root Cause Analysis Using ”5 Why’s”

August 01, 2022 11:34 - 4 minutes - 6.46 MB

Good morning!   Today, we talk about a straightforward and simple but powerful tool (you can also call it "exercise") - 5 Why's. It is an easy way to find the main reason(s) for burnout. The deeper your analysis, the easier the issues to address.    Good luck with your analysis! Best Eugene (Yevgen)

Management Research: Using Visualisation Tools for an Early Burnout Indication

July 25, 2022 08:00 - 8 minutes - 11.2 MB

Hello everybody!   In this episode, I provide examples of applying visualisation tools from process management to discover the early signs of burnout or other psychological issues within your organisation. I use my own examples and examples from my class, which students allowed me to use.  1. Listen, enjoy, subscribe, share, and comment - it does matter! 2. Provide your ideas and examples in the comments section below. I am eager to read about your ideas!   Best Eugene (Yevgen)

Management Research: Apply the DMAIC-Cycle to Reduce the Level of Exhaustion and Prevent Burnout

July 18, 2022 09:04 - 12 minutes - 16 MB

Hello everyone! Today we talk about the DMAIC cycle. DMAIC stads for Define, Measure, Analyse, Improve, Control and is at the core of process optimisation. DMAIC is not only a tool, it is a "way of thinking" about the running processes. In this episode, I give a simple example on how to apply DMAIC in order to estimate the real (and not perceived) antecedents of exhaustion and how to estimate whether you approximate the state of burnout.  Here is the evaluation I am referring to during thi...