Leadership With Heart
325 episodes - English - Latest episode: 19 days ago - ★★★★★ - 75 ratingsWould you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening.
Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winning organizational cultures.
You’ll uncover how to improve:
Employee engagement
Perceptions of management
Employee motivation
Employee satisfaction
Organizational leadership
Caring leadership
Sales outcomes
Company profitability
Customer experience
Listening and understanding in your organization
And more!
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Episodes
319: An Inspiring Personal Story About Achieving Your Dreams
April 09, 2024 04:00 - 5 minutes - 5.22 MBIn this podcast episode, Heather recounts her early inspiration from Reverend Jesse Jackson's compelling speeches, sparking a desire to communicate with impact. Initially steering towards law, she discovered her passion for public speaking through feedback in mock trials. Transitioning through diverse career paths, Heather honed her skills, drawing motivation from influential figures like Shep Hyken. With steadfast determination, she earned the prestigious Certified Speaking Profession...
318: Is Culture Collision Costing You Customer Loyalty?
April 02, 2024 04:00 - 3 minutes - 2.97 MBIn this episode, we delve into the intricacies of "Culture Collision," a phenomenon where there's a significant disconnect between leadership and customers, resulting in declining sales, lost profits, and negative impacts on local communities. From startups to established corporations, no organization is immune to this challenge, which demands urgent attention and action. In Caring Leadership®, we emphasize the importance of fostering empathy, understanding, and a customer-centric approach...
317: Is Culture Clash Making Your Employees Unhappy?
March 26, 2024 04:00 - 3 minutes - 3.03 MBIn today's episode, we delve into the intricate dynamics of "Culture Clash" within organizations, where unexpected events like mergers or layoffs disrupt the harmony between leadership and employees, sending shockwaves through the company and impacting customer satisfaction. As an advocate for effective leadership and organizational well-being, I shed light on the profound disconnect that arises and its ripple effects on productivity and morale. By emphasizing the importance of ...
316: Is Culture Slip Unknowingly Infiltrating Your Company Culture?
March 19, 2024 04:00 - 4 minutes - 3.5 MBIn this episode, Heather delves into the often overlooked threat of "Culture Slip" within organizations, where even the most well-intentioned companies can fall victim to its subtle erosion of workplace culture. Through three key steps rooted in the principles of Caring Leadership, she explores how leaders can identify and combat Culture Slip before it irreparably damages their organization. By fostering open communication, empathy, and a genuine commitment to caring leadership at all level...
315: How Organizational Culture Deteriorates And What To Do About It
March 12, 2024 04:00 - 6 minutes - 5.22 MBIn this podcast episode, Heather challenges the belief that organizational culture is fixed by introducing a dynamic 3-step model – Culture Slip, Culture Clash, and Culture Collision. Culture Slip, described as a subtle erosion beneath the surface, is recognized as a silent culture crusher that demands strategic attention. Culture Clash emphasizes the internal strife impacting external factors like customer satisfaction and loyalty, advocating for effective communication and empathetic...
314: Why Focusing on Work-Life Integration and Not Balance is Key to Success
March 05, 2024 05:00 - 40 minutes - 32.1 MBJoin us in this insightful episode with Michael A. Grace, President of West Virginia University Hospitals, as he shares over 25 years of healthcare leadership experience. From his role at UPMC Mercy Hospital to his current position, Grace discusses the philosophy of work-life integration, the transformative power of loving what you do, and the art of effective listening in leadership. Drawing on personal experiences, he emphasizes the importance of addressing concerns personally and completi...
313: Navigate and Embrace Change With Success as a Team
February 27, 2024 05:00 - 5 minutes - 3.41 MBIn this podcast episode, Heather Younger, author of "The Art of Caring Leadership," guides us through the essential steps to navigate and embrace change successfully as a team through the lens of caring leadership. Heather introduces a 3-step change model, beginning with the importance of 'Setting Your Mind' by overcoming mental barriers to effective leadership. The second step, 'Lead Your Self,' emphasizes the necessity of caring for oneself before leading others. Finally, the third step, '...
312: The People Side of Organizational Change
February 20, 2024 05:00 - 6 minutes - 4.86 MBIn this episode of the "Leadership with Heart" podcast, Heather R Younger shares a poignant story about a concealed Golden Buddha in Thailand, drawing parallels to the hidden potential within individuals and organizations during times of change. Reflecting on a recent retreat experience, Heather emphasizes the importance of recognizing and unlocking the intrinsic value within ourselves and our teams. The episode delves into five key considerations for navigating the people's side of or...
311: Human-Centric Approaches in Government and in Tech
February 13, 2024 05:00 - 42 minutes - 34.4 MBIn this episode of the "Leadership with Heart Podcast," Heather R. Younger engages in a compelling conversation with Tracey Barnes, Chief Information Officer at the State of Indiana. Together, they explore the critical importance of human-centric approaches in both government and the tech industry. Tracey shares his insights on leading with empathy and fostering collaboration, particularly in the public sector. The discussion delves into the intersection of technology and humanity, off...
310: Why Coaches Should Get Active Listening Certified
February 06, 2024 05:00 - 30 minutes - 28.2 MBIn this episode, Heather has an insightful conversation with two of the six founding facilitators of the Certified Active Listening Program: Jen Fox and Chris McAuley. Chris McAuley has over 35 years of business experience as a successful manager, leader, and business owner, Chris experienced firsthand the value of creating conscious connections with employees, colleagues, and customers. Chris is a speaking coach, trainer, professional speaker, actor, and the owner of MCAVOY Inc. Jen is a...
309: Why Leaders Should Get Active Listening Certified
January 30, 2024 05:00 - 52 minutes - 42.1 MBIn this episode, Heather has an insightful conversation with four of the six founding facilitators of the Certified Active Listening Program: Sherry Martin, Mike Chanat, Laurent Pierre JR, and Kaydie Paschall. Each of these accomplished individuals offers a distinctive perspective on their motivations for obtaining the certification and how they integrate active listening into their professional roles (and home life too). They are all from various sectors, including global corporate le...
308: What Is a Culture Team?
January 23, 2024 05:00 - 5 minutes - 4.13 MBWhat Is a Culture Team? In this episode, Heather explores the pivotal role of employees in shaping and preserving a positive organizational culture. She introduces Culture Teams, emphasizing the intentional effort and employee buy-in required for great cultures. Heather highlights the responsibilities of employee-led culture teams, spanning cultural advocacy, employee engagement, diversity and inclusion, feedback communication, and more. These teams play a vital role in aligning organization...
307: A Beginners Guide to Culture Change - An Interview with Christinne Johnson, First Bank
January 16, 2024 05:00 - 41 minutes - 32.9 MBIn this episode, join us for a captivating conversation with Christinne Johnson, a seasoned strategic leader with over 25 years of experience in the banking industry, formerly the CHRO of FirstBank. Having a wide range of knowledge in Human Resources, Christinne shares insights into her dynamic career, emphasizing her role in navigating FirstBank through the complexities of the COVID-19 pandemic. Notably, she unveils her unique journey, transitioning from a banking background to a tr...
306: 5 Steps To Create an Employee Led Culture Team
January 09, 2024 05:00 - 10 minutes - 9.15 MBWhat's the key to a great culture team? In this podcast episode, Heather Younger, author of The Art of Active Listening and The Art of Caring Leadership, guides Caring Leaders through the daunting task of creating a Culture Team. Heather outlines the five crucial steps to establish an effective organizational culture team, covering aspects such as defining goals, selecting passionate and diverse team members, creating a team charter, setting a regular meeting schedule, and providing ...
305: Balancing Vision and Metrics: Tracey Jenkins' Playbook for HR Leadership
January 03, 2024 05:00 - 34 minutes - 27.5 MBIn this engaging episode, Heather R. Younger interviews Tracey Jenkins, the HR leader for Sodexo's sports and entertainment business in North America. Tracey discusses the impactful strategies that revitalized Sodexo's growth after the challenges of the COVID-19 pandemic. With a workforce of over 26,000, predominantly casual or part-time, Tracey explores the visionary leadership that fueled the company's resurgence. The conversation centers on Sodexo's Global Employee Value Proposition (EVP)...
304: Professionally Personal: A Year in Review, A Year in Preview
December 26, 2023 05:00 - 10 minutes - 7.55 MBDive into a captivating exploration of workplace culture, professional triumphs, and personal revelations in this podcast that bridges the gap between the years 2023 and 2024. Join Heather on a journey filled with LinkedIn Courses, impactful events, and the launch of a groundbreaking book, "The Art of Active Listening." From virtual team meetings to in-person connections and a first-ever girls-only trip, Heather shares stories that resonate beyond the professional realm. Heather also i...
303: This Caring Leader Transformed Pain into Purpose
December 19, 2023 05:00 - 34 minutes - 27.9 MBIn this compelling episode of the Leadership with Heart Podcast, Maureen Leahy, Chief Clinical Officer at Sharon S. Richardson Community Hospice, shares her profound journey as a seasoned healthcare professional and a resilient individual. From pioneering hospice services in the U.S. to her impactful role at SSRCH, Maureen's path has been marked by accolades, personal losses, and a commitment to compassionate care. Having cared for her father battling cancer, her mother with dementia, ...
302: Where Are You on The Art of Active Listening Journey?
December 12, 2023 05:00 - 5 minutes - 4.05 MBIn this engaging episode, Heather guides you on an exploration of "The Art of Active Listening." Join her as she unveils a diverse array of products, content, and services tailored to individuals at every stage of their journey. Whether you're a solo employee or the leader of a thriving enterprise, Heather has curated resources that cater to everyone, empowering you to enhance your listening skills and become a more effective communicator. Tune in to discover valuable insights and practical ...
301: Reflecting on the past 300 Episodes
December 05, 2023 05:00 - 33 minutes - 22.5 MBJoin Heather on this powerful episode where she reflects back on the last 300 episodes and the journey that has been Leadership with Heart. From the inaugural episode to the latest installment, she revisits pivotal moments that have shaped this podcast. Join her in this concise reflection on the evolution of the podcast, and her favorite episodes along the way.
300: What Happens When Compassionate Leadership Intersects With Purpose - An Interview With John Crowley
November 28, 2023 05:00 - 40 minutes - 32.8 MBIn this riveting episode, we unravel the extraordinary story of John F. Crowley, Executive Chairman of Amicus and former CEO from 2005 to 2022. When two of his children were diagnosed with Pompe disease in 1998, a severe neuromuscular disorder, John's life took a profound turn. Leaving his role at Bristol-Myers Squibb, he became an entrepreneurial force as the Co-founder, President, and CEO of Novazyme Pharmaceuticals, steering groundbreaking research that ultimately saved his children's l...
299: Framework for Success: How to Guide Change Effectively
November 21, 2023 05:00 - 2 minutes - 2 MBWelcome back to another episode of the Leadership with Heart podcast! I've always believed that culture is the beating heart of any organization. It's what drives behaviors, shapes attitudes, and determines the way we work together toward a common goal. So, the question is: How do we transform that culture for the better? Well, it's all about having the right support in place. I’ve worked with so many leaders and organizations who are eager to make a positive change in their organization's c...
298: Helping People Live Full Lives: Mosaic's Heart-Driven Leadership
November 14, 2023 05:00 - 42 minutes - 33.7 MBWelcome back to the Leadership with Heart podcast! Today's episode is an interesting one with two leaders from Mosaic; Mosaic is a dynamic whole-person healthcare organization that focuses on allowing people to live full lives. Mosaic listens and learns about the unique needs of the clients they serve and builds a tailored approach that creates a life of real possibilities. Their approach to leading is definitely one with heart and I know you will learn so much from them. Enjoy.
297: My Full Circle Moment
November 07, 2023 05:00 - 12 minutes - 10.1 MBMy Full Circle Moment My career journey began on LinkedIn when I started sharing content that truly mattered to me. Over the years, I've seen significant growth. Notably, last year, I had the incredible opportunity to collaborate with LinkedIn for the first time. Now, I'm eagerly anticipating the release of my third LinkedIn Learning course. This experience has brought me full circle and imparted some valuable lessons that I'd love to pass on to you.
296: Your Work, Your Way: Software's Role in Tailoring Employee Communication
October 31, 2023 04:00 - 43 minutes - 34.8 MBIn this episode, we explore how innovative software, inspired by AI learning similar to Netflix's recommendation algorithms, is revolutionizing employee communication. The CEO and Founder of Cerkl, Tarek Kamil leads a team of talented engineers, designers, and marketers who are passionate about using AI and big data to transform how organizations communicate, engage, and understand their audiences. Tarek is a tech enthusiast and entrepreneur, striving to create innovative solutions tha...
295: Your Brother's Keeper
October 24, 2023 04:00 - 4 minutes - 3.79 MBIn this episode, Heather asks, "Are you your brother's keeper?" Her answer is a resounding "yes." Through personal experiences and a commitment to promoting caring leadership, she emphasizes the importance of extending empathy and compassion to all, transcending divisions and affiliations. She shares her struggle with anxiety and helplessness in the face of global conflicts but underlines the power of projecting unity, interconnectedness, and love into the world. Heather urges her listeners ...
294: Mastering Multitasking: How to Balance Productivity and Focus
October 17, 2023 04:00 - 10 minutes - 8.38 MBIn this episode, Heather guides you through the intricacies of mastering the art of multitasking while maintaining a genuine and focused connection with the person right in front of you. In today's fast-paced world, the ability to balance productivity and interpersonal connections is a leadership skill worth cultivating. Whether you're a manager, a team member, or simply seeking to enhance your interpersonal skills, learning how to become a more effective and compassionate leader can redefin...
293: Going Back to the Basics
October 10, 2023 04:00 - 11 minutes - 8.85 MBToday, we're taking a step back to revisit a fundamental concept in leadership: teamwork. As the saying goes, "Teamwork makes the dream work," and it couldn't be more true. Our host, Heather, reflects on the importance of teamwork in their own life, especially as they navigate multiple ongoing projects. The power of teamwork becomes evident when individuals in a team understand their roles and responsibilities clearly, and this synergy is essential for success. This episode serves as a remin...
292: The Humble Leader's Guide to Success
October 03, 2023 04:00 - 42 minutes - 34.4 MBIn this episode, we'll uncover the transformative power of humility in building trust within organizations, sharing real-world examples and actionable insights from Walt Rakowich. He is a leadership speaker and former executive of Prologis, a global real estate company that was near collapse when he took over as CEO in 2008. During the economic downturn, the Prologis stock had dropped from over $70 per share to approximately $2 per share in 10 months, making it the third-worst performi...
291: An Unexpected Lesson from a Family Trip
September 26, 2023 04:00 - 11 minutes - 8.84 MBIn this episode, Heather talks directly to her listeners about a leadership lesson she actually learned from her son on a family trip. This lesson included a canoe and learning how to work as a team with his dad to get back to shore. It's an interesting and funny little story that can be applied in the workplace too. Take a listen.
290: How to Achieve Your BIG Goals
September 19, 2023 04:00 - 18 minutes - 14.7 MBKathryn Bleeker is the Director of Marketing for Ziggi's Coffee. With over a decade of experience working with a variety of B2C and nonprofit teams in-house, with an agency and as a freelancer, she has built expertise as a strategic marketing and communications leader within the industry. Kathryn is passionate about storytelling and reaching key stakeholders in new and innovative ways, and specialize in developing and executing integrated marketing and communications initiatives that n...
289: Provide Space for Input
September 11, 2023 22:45 - 8 minutes - 6.74 MBHeather speaks directly to her listeners about a crucial aspect of leadership: providing space for people to give their input. This is not just about listening but creating an environment where voices are encouraged, valued, and heard. In our fast-paced world, leaders often find themselves in positions of authority, expected to make decisions and drive their teams forward. However, the most effective leaders understand that their role is not just about issuing orders but fostering coll...
288: Understanding What Your Employees & Customers Need
September 05, 2023 04:00 - 11 minutes - 9.34 MBIn this episode, Heather sits down to chat about what Employee Fanatix, her consulting firm, is and what they do. She speaks specifically about one of her biggest clients, a regional bank called First Bank. She walks you through the process that they went through and shares tips on how to implement some of this process yourself. Take a listen.
287: Check Your Pulse Before You Check Someone Else's
August 29, 2023 04:00 - 26 minutes - 21 MBWelcome back to the Leadership with Heart Podcast! I'm your host, Heather Younger, and today, I'm thrilled to have Mike Chanat as my guest. With over 35 years in emergency services, Mike's expertise ranges from the NYPD to working with numerous police and fire departments through volunteer and paid work. We'll dive into his journey, learn from his mistakes, and hear a bit about his values of communication, growth, empathy, and making work fun. Get ready to be inspired!
286: Innovation Starts with the Willingness to Listen
August 22, 2023 04:00 - 30 minutes - 27.9 MBHeather introduces the Certified Art of Active Listening Facilitator Program. In this episode, she shares why this can truly transform the way people connect and communicate at work. How it has the power to help ANYONE transform organizations from the inside out! Heather has worked with countless organizations helping to improve their workplaces, improve employee retention, improve customer experience, and so much more. All of those things led her to uncover the Art of Active Li...
285: Leadership 101: How to Communicate Goals Instead of Dictating Approaches
August 15, 2023 04:00 - 34 minutes - 27.3 MBWelcome back to "Leadership with Heart," the podcast that delves into effective and caring leadership strategies with Heather Younger. In this episode, Heather chats with Megan Gluth-Bohan, the owner and CEO of TRInternational, a prominent US-based chemical distributor, as well as the Owner of Chemblend of America, a cutting-edge chemical blending and tolling facility, brings her wealth of experience to our discussion. Notably, TRInternational stands as one of the largest certified wom...
284: The Role of HR in Psychological Safety
August 08, 2023 04:00 - 26 minutes - 21 MBToday's episode focuses on the role of HR in fostering psychological safety. I'm your host, Heather, author of The Art of Caring Leadership and The Art of Active Listening, and today, we're joined by Sherry Martin, an HR Business Partner and true advocate for building thriving workplaces. Join us as we uncover Sherry's insights on nurturing psychological safety and embracing leadership with heart.
283: How to Establish Trust with Consumers in 2023
August 01, 2023 04:00 - 30 minutes - 24.1 MBHow do you establish trust with consumers at a time when people feel like they are constantly marketed to? My guest today, Paige Velasquez Budde, is Partner and CEO at Zilker Media, an Austin-based agency building people-driven brands. Their strategy is to focus on the people within the companies that can represent the organization by educating and entertaining, not just selling. By doing this, Paige argues that consumers establish trust more quickly with brands and will be the key different...
282: Slowing Down to Speed Up
July 25, 2023 04:00 - 4 minutes - 3.23 MBIn this episode of the Leadership with Heart Podcast, Heather reflects on her recent experiences and shares an important lesson she learned: "slowing down to speed up." Over the past nine days, Heather has been on a hectic journey, traveling for a keynote in Houston, attending the National Speakers Association convention, and recording LinkedIn Learning courses in California. Amidst her fast-paced life, she realized the significance of slowing down to connect with people, find inner calm, an...
281: Leading Global Diversity, Inclusion, and Belonging at a Fortune 500 Company
July 18, 2023 04:00 - 23 minutes - 19.1 MBToday, we are revisiting an episode I did with Dr. Yetta Toliver, the Global Head of Diversity, Inclusion, and Belonging at Xerox, that never made it onto the podcast. Yetta is the mastermind behind Xerox's DIB strategy, and I know you all will learn so much from this conversation. So get comfortable; we're about to dive into a discussion with Dr. Yetta Toliver that will leave you inspired and ready to embrace diversity like never before.
280: Being Addicted to Distractions
July 11, 2023 04:00 - 5 minutes - 4.01 MBIn this episode, I share a personal experience where my son pointed out my addiction to distractions in today's world. I dive into the overwhelming presence of distractions that surround us and explore how they can become addictive and what I have done to help minimize this. I offer practical strategies and tips to regain control over our attention and find a healthier balance. Here's how I confronted my "distraction addiction" and how I rediscovered how to be present in my personal life.
279: The Power of Partnerships: How Strong Collaborations Fuel Leadership Success
July 05, 2023 04:00 - 30 minutes - 27.6 MBOn this episode of Leadership with Heart, we dive into the fascinating story of a company that values deep relationships and creates a nurturing environment for its employees. Meredith Monday Schwartz, discuss balancing the needs of the company and individual employees, the importance of psychological safety, and the power of curiosity in resolving conflicts. Tune in to hear about the CEO's personal journey and the lessons learned from past mistakes. Join us as we explore how t...
278: Defining Success and Showing Up as Your Authentic Self
June 27, 2023 04:00 - 37 minutes - 30.4 MBOn this episode of Leadership with Heart, my guest and I discuss the importance of leading with heart in both personal and professional relationships. My guest, Ayanda, shares a bit about her personal journey of self-exploration and the importance of being authentic as a leader. She dives into dealing with tough decisions, such as firing a friend, and the importance of being empathetic towards employees in challenging times. These tough topics show the importance of creating safe psych...
277: Art of Active Listening Builds Trust and Inspires Greatness with Stephen M.R. Covey & Heather R Younger
June 20, 2023 04:00 - 1 hour - 48.7 MBWelcome back to the Leadership with Heart podcast! Today, we have a treat in store for you. For today's episode, I decided to revisit a captivating webinar I did a couple of months ago with the incredible Stephen M.R. Covey! In this episode, we'll delve into various topics, ranging from leadership to personal growth to workplace culture and so much more. Stephen M.R. Covey is a renowned author and speaker. In this episode, he shares his wealth of wisdom and insights, many of which are passed...
276: Breaking the Mold: How Antonio McBroom Became a Franchisee Extraordinaire
June 13, 2023 04:00 - 32 minutes - 26.4 MBWhat does it take to own a franchise? That's the first question I had in mind when I sat down with Antonio McBroom... and then I was shocked when he told me he bought his first franchise before even finishing college. Antonio McBroom began as a franchise developer of Ben & Jerry’s throughout the US. While attending college, he began his journey with Ben & Jerry’s in 2004, “scooping his way up” from minimum wage scooper to shift leader to shop manager. In 2008, he seized the opportunity...
275: Exploring Kristi Turner's Journey
June 06, 2023 04:00 - 41 minutes - 33.4 MBWelcome to another episode of Leadership with Heart! Today's guest, Kristi Turner is a true embodiment of leadership with heart - she not only leads by example, but as you'll hear throughout this episode, she is someone that is truly grateful to be able to lead others and takes pride in doing it the best way she can. Get ready to be inspired as she shares her insights on leadership throughout her leadership journey.
274: The Home Care Business: Navigating Senior Care & Entrepreneurship
May 30, 2023 04:00 - 35 minutes - 28.3 MBHave you ever thought about what other senior care options there are other than senior housing? Many people get to the age where their parents, in-laws, or other family members need professional help and don’t know where to turn to. My guest today, Connie, has over 20 years of experience in senior care. As an adult caregiver herself, she is passionate about helping other adult caregivers manage the many challenges which come with the aging process. Take a listen.
273: Revitalizing the Techscape: Inspiring Leadership with Quentin Mackey
May 23, 2023 04:00 - 33 minutes - 27.1 MBThe tech space has gotten a lot of bad rep in the news lately, with all the layoffs and poor leadership, but I’m excited to share with you this episode with Quentin Mackey, the Head of New Modules at Microsoft. His leadership is a breath of fresh air in a space that needs positive and caring leadership more than ever. I know you’ll enjoy this episode… take a listen.
272: Empowering Others to do Their Best Work
May 16, 2023 04:00 - 5 minutes - 4.65 MBIn this podcast, Heather speaks directly to her listeners about empowerment. Her son is leaving off to college soon, and as she often says, kids are oftentimes the biggest teachers. Listen to this podcast if you want to learn how to empower others to do their best work but keep your level of support. She shares tips on how to give them freedom but still be supportive. Take a listen.
271: Breaking the Mold: How to Become a CEO Without Sacrificing Your True Self
May 09, 2023 04:00 - 21 minutes - 17.4 MBDo you ever wonder what it takes to be a CEO? Jennifer Waller is now the CEO and President at Colorado Bankers Association, but it took her a lot of learning to get to where she is today. One of her biggest lessons was that you don’t have to change who you are to reach your goals. Women often feel pressured to toughen up and shed their "soft" side to succeed in the corporate world. But in fact, as you’ll hear, compassion and kindness can be powerful tools for success.
270: The Journey to Publication: Behind the Scenes of My New Book and Recap of the Week
May 02, 2023 04:00 - 5 minutes - 4.76 MBIn this episode, Heather speaks directly to her listeners about the process of publication for her new book, The Art of Active Listening. She shares a recap of her week and the impact that this book and this message have had so far - it has been exciting and very rewarding to see the positive impact it's having so far. She leaves you with a question for you to think about this week. Take a listen.