Lead Thru Values
136 episodes - English - Latest episode: over 1 year ago - ★★★★★ - 5 ratingsWhat separates great workplaces from average, ordinary workplaces? You know the ones that seem to effortlessly attract incredible people, dominate the competition and always seem to be on the leading edge? I’ve spent the last 10 years discovering what they do and how they do it… and designed a system to help you move your business from being average and ordinary, to one of excellence.And at the heart of that system are values. Because your values represent the best of who you are, what you stand for and what you don’t stand for… individually and collectively.
Be sure to download your free Leading with Values guide at LeadThruValues.com. I’m your host James Mayhew, and you’re listening to Lead Thru Values.
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Episodes
The Consequences of Accidental Culture
August 18, 2021 05:00 - 18 minutes - 12.4 MBWelcome to this very important episode of the Lead Thru Values podcast This is James and today we’re going to be discussing how accidental elements about your company culture are disrupting your growth, creating layers of busyness for you and others, and ultimately damaging the customer experience. If you’re new to this show and found this podcast based on doing a search about this topic, I’d like to acquaint myself with you and be clear what organizational culture is. Because that sets ...
30. Five Essential Skills That New Leaders Must Develop
August 12, 2021 04:00 - 22 minutes - 15.6 MBThere are 5 essential skills you're going to need to be an effective leader: 1. How to communicate 'Why' 2. How to evaluate performance 3. How to give feedback 4. How to delegate 5. How to create a culture of accountability to drive excellence It can feel overwhelming, even intimidating at times. So when I’m working with a client we focus on creating wins by focusing in on one key element at a time. Communicating why things are they way they are… Evaluating performance of people and proj...
Five Essential Skills That New Leaders Must Develop
August 11, 2021 23:00 - 22 minutes - 15.6 MBThere are 5 essential skills you're going to need to be an effective leader: 1. How to communicate 'Why' 2. How to evaluate performance 3. How to give feedback 4. How to delegate 5. How to create a culture of accountability to drive excellence It can feel overwhelming, even intimidating at times. So when I’m working with a client we focus on creating wins by focusing in on one key element at a time. Communicating why things are they way they are… Evaluating performance of people and proj...
29. Why You Might Be Setting New Leaders Up to Fail
August 04, 2021 05:00 - 33 minutes - 22.8 MBDo you have an accidental element of your workplace culture that actually sets new leaders to... Fail? I see this with a lot of my clients – especially within fast growing companies. Business growth causes an accelerated demand for leadership. Most leaders turn to their best performers to take on the mantle to lead a team or department. But just because you have someone who's a tremendously gifted high performer does not mean they'll be great at leading. In this episode I explain how in ...
Why You Might Be Setting New Leaders Up to Fail
August 04, 2021 00:00 - 33 minutes - 22.8 MBDo you have an accidental element of your workplace culture that actually sets new leaders to... Fail? I see this with a lot of my clients – especially within fast growing companies. Business growth causes an accelerated demand for leadership. Most leaders turn to their best performers to take on the mantle to lead a team or department. But just because you have someone who's a tremendously gifted high performer does not mean they'll be great at leading. In this episode I explain how in ...
28. The Power of A Positive Mindset with Mitchell Dean Harris
July 27, 2021 10:00 - 59 minutes - 41.1 MBHow can you create a more enjoyable in life? What can you do to help create a more favorable daily experience? Where at work, you don't have to do a task... you get to, and where at home, you don't have to make dinner for the family... you get to. It starts with a decision to have a positive mindset. And that's the topic that Mitchell Dean Harris and James discuss on episode 25 of Lead Thru Values. ------ Mitchell has a Masters in Social Work with a focus in Human Service Leadership. Af...
The Power of A Positive Mindset with Mitchell Dean Harris
July 27, 2021 05:00 - 59 minutes - 41.1 MBHow can you create a more enjoyable in life? What can you do to help create a more favorable daily experience? Where at work, you don't have to do a task... you get to, and where at home, you don't have to make dinner for the family... you get to. It starts with a decision to have a positive mindset. And that's the topic that Mitchell Dean Harris and James discuss on episode 25 of Lead Thru Values. ------ Mitchell has a Masters in Social Work with a focus in Human Service Leadership. Af...
27. The Power of Gratitude with Jessica Fairbanks
July 20, 2021 10:00 - 49 minutes - 33.9 MBWhat does it look like to live with a heart of gratitude? In this episode, Jessica Fairbanks describes the power of living with a heart of gratitude through her own story of writing a letter to a former employer thanking them for believing in her. Grab a notebook and a pen... Jessica and I share some powerful examples of leading with a servant heart. >> Watch this podcast! Jessica's Bio Jessica is the owner and client care manager of Home Care Assistance of the Cedar Valley as well as ...
The Power of Gratitude with Jessica Fairbanks
July 20, 2021 05:00 - 49 minutes - 33.9 MBWhat does it look like to live with a heart of gratitude? In this episode, Jessica Fairbanks describes the power of living with a heart of gratitude through her own story of writing a letter to a former employer thanking them for believing in her. Grab a notebook and a pen... Jessica and I share some powerful examples of leading with a servant heart. >> Watch this podcast! Jessica's Bio Jessica is the owner and client care manager of Home Care Assistance of the Cedar Valley as well as ...
26. Recapture Lost Revenue and Build a Winning Culture with Joe Pici
July 13, 2021 10:00 - 56 minutes - 38.6 MBGrab your notebook and pen because this episode is jam packed with 'Joeisms' from my guest, Joe Pici who is the world's #1 ranked sales trainer by Global Gurus. Joe and I have an energetic and fun dialogue about confidence, humility, messaging clarity, and how to recapture lost revenue by setting yourself apart from the competition. Listen and see for yourself why so many people describe Joe and Dawn Pici as 'the Real Deal'! ----- Crowned with the highly coveted ranking of #1 in the world...
Recapture Lost Revenue and Build a Winning Culture with Joe Pici
July 13, 2021 05:00 - 56 minutes - 38.6 MBGrab your notebook and pen because this episode is jam packed with 'Joeisms' from my guest, Joe Pici who is the world's #1 ranked sales trainer by Global Gurus. Joe and I have an energetic and fun dialogue about confidence, humility, messaging clarity, and how to recapture lost revenue by setting yourself apart from the competition. Listen and see for yourself why so many people describe Joe and Dawn Pici as 'the Real Deal'! ----- Crowned with the highly coveted ranking of #1 in the world...
25. The Deep Emotional Bond With Our Pets, Guest Dr. Barb Fox
July 08, 2021 10:00 - 53 minutes - 36.9 MBAnimals have emotions and it's one of the reasons we love them so much and develop deep emotional bonds with them. In this episode, Dr. Barb shares about her experiences in interpreting behaviors, to working with 'pet parents' as a veterinarian, how we can give our animals a long and healthy life, as well as how animals deal with end of life situations differently than humans. ------- Dr. Fox has been practicing veterinary medicine for over 27 years. For the past 14 years, she has focuse...
The Deep Emotional Bond With Our Pets, Guest Dr. Barb Fox
July 08, 2021 05:00 - 53 minutes - 36.9 MBAnimals have emotions and it's one of the reasons we love them so much and develop deep emotional bonds with them. In this episode, Dr. Barb shares about her experiences in interpreting behaviors, to working with 'pet parents' as a veterinarian, how we can give our animals a long and healthy life, as well as how animals deal with end of life situations differently than humans. ------- Dr. Fox has been practicing veterinary medicine for over 27 years. For the past 14 years, she has focuse...
24. Turning Company Culture Around with Kevin Wormwood
July 06, 2021 10:00 - 1 hour - 42 MBTurning a struggling company around takes more than X's and O's from a playbook. It takes an understanding of people. What strengths they bring. What talents they have. What they're passionate about. But most of all it takes strong leadership. Kevin Wormwood built a career around turning underperforming businesses around for a national retail chain. In this episode of Lead thru Values, he shares many insights of what it takes to create a culture of performance excellence. Kevin Wormwood ...
Turning Company Culture Around with Kevin Wormwood
July 06, 2021 05:00 - 1 hour - 42 MBTurning a struggling company around takes more than X's and O's from a playbook. It takes an understanding of people. What strengths they bring. What talents they have. What they're passionate about. But most of all it takes strong leadership. Kevin Wormwood built a career around turning underperforming businesses around for a national retail chain. In this episode of Lead thru Values, he shares many insights of what it takes to create a culture of performance excellence. Kevin Wormwood ...
23. Leading Through Change At Work with Cheryl Benedict
June 29, 2021 10:00 - 45 minutes - 31.2 MBWhat does it take to create a workplace environment that draws people to it, set them up for success by creating opportunities for them to grow, and that can adapt and transition through change? That’s the topic of discussion with Cheryl Benedict on this inspiring episode of Lead Thru Values with your host and chief culture officer, James Mayhew. —— Cheryl Benedict is an award winning author, leadership consultant, executive coach and trusted advisor who partners with successful organiza...
"Deeply Embedded In Culture" with Guest, Cheryl Benedict
June 29, 2021 05:00 - 45 minutes - 31.2 MBWhat does it take to create a workplace environment that draws people to it, set them up for success by creating opportunities for them to grow, and that can adapt and transition through change? That’s the topic of discussion with Cheryl Benedict on this inspiring episode of Lead Thru Values with your host and chief culture officer, James Mayhew. —— Cheryl Benedict is an award winning author, leadership consultant, executive coach and trusted advisor who partners with successful organiza...
22. The Ripple Effect of One Decision with Guest, Joe Ponds
June 22, 2021 10:00 - 40 minutes - 28.2 MBWhat happens when dreams that you have dissolve, where everything you have planned and planned for is gone? You can go two directions: run from the challenge... Or... You can run towards the challenge and find something even greater. Joe Ponds joins James on this motivating podcast about the impact of mindset, choices and perseverance creates a lifetime ripple effect for others around you! Reach Joe by phone at (813) 541-3994 Send Joe an email at [email protected] Connect with J...
The Ripple Effect of One Decision with Guest, Joe Ponds
June 22, 2021 05:00 - 40 minutes - 28.2 MBWhat happens when dreams that you have dissolve, where everything you have planned and planned for is gone? You can go two directions: run from the challenge... Or... You can run towards the challenge and find something even greater. Joe Ponds joins James on this motivating podcast about the impact of mindset, choices and perseverance creates a lifetime ripple effect for others around you! Reach Joe by phone at (813) 541-3994 Send Joe an email at [email protected] Connect with J...
21. Creating A Culture of Execution Management with Monte Pedersen
June 15, 2021 19:00 - 43 minutes - 30 MBCulture or strategy? Or, is it... Strategy and culture? In this episode, Monte Pedersen and I dig into organizational culture and how it impacts your company's performance and goals. Connect with Monte on LinkedIn or visit his website: https://www.clarifydeployachieve.com Monte Pedersen enjoyed a 35-year career in the managed services industry before deciding in 2016 to start his own leadership and training firm focused on “Strategy Execution Management”. His new expressed goal be...
Strategy Execution Management with Monte Pedersen
June 15, 2021 14:00 - 43 minutes - 30 MBCulture or strategy? Or, is it... Strategy and culture? In this episode, Monte Pedersen and I dig into organizational culture and how it impacts your company's performance and goals. Connect with Monte on LinkedIn or visit his website: https://www.clarifydeployachieve.com Monte Pedersen enjoyed a 35-year career in the managed services industry before deciding in 2016 to start his own leadership and training firm focused on “Strategy Execution Management”. His new expressed goal be...
20. How Mental Toughness Boosts Performance with Holly Adams
June 08, 2021 10:00 - 40 minutes - 28 MBMental toughness. Grit. Resiliency. Anti-fragility. No matter how you describe it, Holly explains that mental toughness is understanding how you process things, how you react and how to manage that when it comes to performance. Discipline Accountability Managing emotions In this episode, James and Holly discuss how mental toughness is more important now than every in business. Links to books we discussed: Emotional Agility by Susan David, PhD The Attributes by Rich Diviney Holly ha...
Mental Toughness with Holly Adams
June 08, 2021 05:00 - 40 minutes - 28 MBMental toughness. Grit. Resiliency. Anti-fragility. No matter how you describe it, Holly explains that mental toughness is understanding how you process things, how you react and how to manage that when it comes to performance. Discipline Accountability Managing emotions In this episode, James and Holly discuss how mental toughness is more important now than every in business. Links to books we discussed: Emotional Agility by Susan David, PhD The Attributes by Rich Diviney Holly ha...
19. Crafting A Winning Message with Cindy Skalicky
May 27, 2021 01:00 - 42 minutes - 29.6 MBImagine delivering your greatest presentation... You were masterful, eloquent, on-point with your message, but most of all, you weren't trembling with nerves. Fear of public speaking is a real challenge, yet most business leaders will be called on to deliver a pitch, a presentation or keynote at some point. Being able to deliver a compelling and well organized message is vital. That's why exactly why Cindy Skalicky launched On Point Communications. In this episode, Cindy and James discus...
Crafting A Winning Message with Cindy Skalicky
May 26, 2021 20:00 - 42 minutes - 29.6 MBImagine delivering your greatest presentation... You were masterful, eloquent, on-point with your message, but most of all, you weren't trembling with nerves. Fear of public speaking is a real challenge, yet most business leaders will be called on to deliver a pitch, a presentation or keynote at some point. Being able to deliver a compelling and well organized message is vital. That's why exactly why Cindy Skalicky launched On Point Communications. In this episode, Cindy and James discus...
18. Investing In Your Future with Nate Clayberg
May 12, 2021 10:00 - 46 minutes - 32 MBIt's graduation season around the country and high school seniors are facing the "So, what's next?" question from well-intentioned adults. In this episode of Lead Thru Values, Nate Clayberg and James discuss the power of experiences and connections shape who we are... and who we become. Nate Clayberg, CEcD, is a certified economic developer, broadcaster, marketer, and career navigator. He has spent his career helping others to solve problems and make connections for success. Over the last...
"So, what's next?" with guest, Nate Clayberg
May 12, 2021 05:00 - 46 minutes - 32 MBIt's graduation season around the country and high school seniors are facing the "So, what's next?" question from well-intentioned adults. In this episode of Lead Thru Values, Nate Clayberg and James discuss the power of experiences and connections shape who we are... and who we become. Nate Clayberg, CEcD, is a certified economic developer, broadcaster, marketer, and career navigator. He has spent his career helping others to solve problems and make connections for success. Over the last...
17. People Don't Like To Be Put In Boxes with Kristin A. Sherry
April 07, 2021 18:00 - 52 minutes - 36.3 MBWhen I work with leaders in business, I emphasize this powerful truth: If you want to achieve organizational excellence, you must understand how the people on your team are exceptional. That's why it's such an honor for me to talk with Kristin A. Sherry. In this conversation we discuss how managers miss opportunities to recognize and coach the magnificent talents of their employees. Kristin A. Sherry is a bestselling and award-winning author, globally recognized career expert, and cr...
Guest: Kristin A. Sherry, Creator of YouMap
April 07, 2021 13:00 - 52 minutes - 36.3 MBWhen I work with leaders in business, I emphasize this powerful truth: If you want to achieve organizational excellence, you must understand how the people on your team are exceptional. That's why it's such an honor for me to talk with Kristin A. Sherry. In this conversation we discuss how managers miss opportunities to recognize and coach the magnificent talents of their employees. Kristin A. Sherry is a bestselling and award-winning author, globally recognized career expert, and cr...
16. How Important Is Workplace Culture In 2021?
February 26, 2021 00:00 - 57 minutes - 39.7 MBHello, everyone this is James and this is Lead Thru Values where we talk about how to create a sustainable, scalable business where people want to come to work because their values align with the values of the organization. I enjoy conversations around leadership development because you can’t create a high performing culture without strong, committed leadership. And that is exactly why I’ve been looking forward to this conversation. I’m blessed to have Brent Henley, CEO of The Pyramid Gro...
Guest: Brent Henley, CEO of The Pyramid Group
February 25, 2021 19:00 - 57 minutes - 39.7 MBHello, everyone this is James and this is Lead Thru Values where we talk about how to create a sustainable, scalable business where people want to come to work because their values align with the values of the organization. I enjoy conversations around leadership development because you can’t create a high performing culture without strong, committed leadership. And that is exactly why I’ve been looking forward to this conversation. I’m blessed to have Brent Henley, CEO of The Pyramid Gro...
15. What Makes You Exceptional Might Be What Others Dislike About You the Most
February 04, 2021 11:00 - 3 minutes - 2.54 MBThere are 4 key areas that define how you’re exceptional: How you think How you communicate How you relate How you work But the very thing that makes you exceptional could very well be the thing that frustrates you most about them. That’s the topic for today’s jam session If you want to achieve organizational excellence, as a leader, you have to understand what makes people exceptional. But don’t miss this… How YOU think, communicate, relate and approach work absolutely guides your ...
JAM Session: What Makes You Exceptional Might Be What Others Dislike About You the Most
February 04, 2021 06:00 - 3 minutes - 2.54 MBThere are 4 key areas that define how you’re exceptional: How you think How you communicate How you relate How you work But the very thing that makes you exceptional could very well be the thing that frustrates you most about them. That’s the topic for today’s jam session If you want to achieve organizational excellence, as a leader, you have to understand what makes people exceptional. But don’t miss this… How YOU think, communicate, relate and approach work absolutely guides your ...
14. Are Your Company Values Just Words on the Wall?
January 29, 2021 06:00 - 2 minutes - 1.7 MBLots of companies have invested in their core values. However, much like with vision and mission statements, core values for most businesses end up as little more than words on a wall. So how do you make sure that your values aren’t just a ‘feel good, warm and fuzzy’ experience for your business? How do you make them integral to your business goals? Thats the topic for today’s JAM session. Monte Pedersen is a fellow consultant of mine on LinkedIn and he recently posted that the problem...
JAM Session: Are Your Company Values Just Empty Words?
January 29, 2021 01:00 - 2 minutes - 1.7 MBLots of companies have invested in their core values. However, much like with vision and mission statements, core values for most businesses end up as little more than words on a wall. So how do you make sure that your values aren’t just a ‘feel good, warm and fuzzy’ experience for your business? How do you make them integral to your business goals? Thats the topic for today’s JAM session. Monte Pedersen is a fellow consultant of mine on LinkedIn and he recently posted that the problem...
13. How To Create Lasting and Positive Impact with Tom Manternach
January 28, 2021 11:00 - 42 minutes - 29.5 MBCreate lasting and positive impact. That's what it's all about for electrical contractor, Tom Manternach of Electrical Concepts in Cedar Rapids, IA. Tom and James discuss their client/coach relationship and the friendship that has grown from that. In this episode, they discuss the 4 unique core values that emerged for Tom's business, how they've impacted him and the crew. About Electrical Concepts Electrical Concepts is an electrical contractor that desires to create lasting and positive...
Guest: Tom Manternach, Electrical Concepts
January 28, 2021 06:00 - 42 minutes - 29.5 MBCreate lasting and positive impact. That's what it's all about for electrical contractor, Tom Manternach of Electrical Concepts in Cedar Rapids, IA. Tom and James discuss their client/coach relationship and the friendship that has grown from that. In this episode, they discuss the 4 unique core values that emerged for Tom's business, how they've impacted him and the crew. About Electrical Concepts Electrical Concepts is an electrical contractor that desires to create lasting and positive...
12. Building Teams That Perform with Martin Harshberger
January 21, 2021 11:00 - 38 minutes - 26.4 MBMartin Harshberger joins James on the Lead Thru Values Podcast where he shares his experiences about taking a business from a few employees to over 500. Enjoy the back and forth dialogue with James and Martin as they dive not the intricacies of leadership and building teams that perform. From a General Manager to a Founder of One of the Fastest Growing Inc. 500 Companies in the U.S. Martin's humble journey of entrepreneurship began right after he reached the highest peak in his corporate ...
Guest: Martin Harshberger – Business Coach, Management Consultant. Retired CEO of Two 8-figure Companies
January 21, 2021 06:00 - 38 minutes - 26.4 MBMartin Harshberger joins James on the Lead Thru Values Podcast where he shares his experiences about taking a business from a few employees to over 500. Enjoy the back and forth dialogue with James and Martin as they dive not the intricacies of leadership and building teams that perform. From a General Manager to a Founder of One of the Fastest Growing Inc. 500 Companies in the U.S. Martin's humble journey of entrepreneurship began right after he reached the highest peak in his corporate ...
11. We've always done it that way - The Costliest Words In Business
January 16, 2021 01:00 - 3 minutes - 2.17 MBWe've always done it that way. Some would say they're the costliest words in business. I've found something different... Those 6 words are the (shhh...) the SNEAKIEST words in business. But if one of the tools from the weather lab could shed some light on why?
JAM Session: "We've always done it that way."
January 15, 2021 20:00 - 3 minutes - 2.17 MBWe've always done it that way. Some would say they're the costliest words in business. I've found something different... Those 6 words are the (shhh...) the SNEAKIEST words in business. But if one of the tools from the weather lab could shed some light on why?
10. Employee Engagement Best Practices with Bari Richter
January 14, 2021 11:00 - 45 minutes - 31.3 MBBari Richter joins the Lead Thru Values podcast. In episode 10, Bari shares her experiences from the corporate world, being a small business owner, creating a top customer experience and how to create a values system that empowers people to perform at their best. Enjoy the episode! Bari Richter owns Convey Sign Solutions in Waterloo Iowa, a signage company whose niche is business graphics, vehicle graphics and color change wraps. In her previous life working in casinos, she held a ...
Guest: Bari Richter – Convey Sign Solutions
January 14, 2021 06:00 - 45 minutes - 31.3 MBBari Richter joins the Lead Thru Values podcast. In episode 10, Bari shares her experiences from the corporate world, being a small business owner, creating a top customer experience and how to create a values system that empowers people to perform at their best. Enjoy the episode! Bari Richter owns Convey Sign Solutions in Waterloo Iowa, a signage company whose niche is business graphics, vehicle graphics and color change wraps. In her previous life working in casinos, she held a ...
9. The Four P's of Greatness with Fred Meyers (Part 2)
January 12, 2021 19:00 - 23 minutes - 15.9 MBFred and I pick up right where we left off in part 1 and we dig into the leadership and organizational culture that's helped Queensboro deliver an outstanding customer experience for over 30 years. Download my free guide, How Culture Drives Performance, at LeadThruValues.com
8. The Four P's of Greatness with Fred Meyers
January 11, 2021 16:00 - 32 minutes - 22.6 MBPart 1 of 2 Fred Meyers, President & Founder of Queensboro.com joins the podcast and talks about what he's learned about leadership, innovation and culture across 4 decades of business. In Part 1, Fred shares Queensboro's 4 P's of Greatness. As Fred writes on the Queensboro website: We will never be better than the people we have working here. If we want to be great, everyone working here has to be great. Always do the right thing. Value relationships above all. Innovate and have fun! ...
7. Guest: Jarrett Samuels – Founder, The Pursuit of Manliness
January 10, 2021 16:00 - 52 minutes - 36.3 MBJarrett Samuels is a husband, father of three, pastor, mentor and creator of the Pursuit of Manliness community and podcast. His passion is to equip and challenge men to raise the standard of what it means to be a man of God. In this powerful conversation, we get deep about the concept of confidence covered by humility, being coachable and how time is non-refundable. Additional topics include: Mind your own affairs Work with your hands Depend on no one Have a strong inner circle Self-...
6. Truth #5: Culture has always been about performance.
January 08, 2021 16:00 - 26 minutes - 18.5 MBThis is part 5 of a 5-part series on what it means to lead thru values. In its simplest form, culture is defined as, “How we want to get work done around here.” Cultural attributes that influence a company’s performance include: Constant improvement Risk tolerance Opportunistic Solutions Leadership development Hiring processes & hiring decisions How information is communicated How tribal knowledge is shared Put each of the above attributes through the “how we want to get work done...
5. Truth #4: Culture is not what you do; it’s everything you do.
January 08, 2021 15:00 - 19 minutes - 13.7 MBJust like when you enter a workplace that has a poor culture, the energy (vibe) inside a thriving workplace is not only palpable, it’s also observable (and therefore, measurable). What a thriving culture looks like from the inside: Positive vibe/energy; excitement; high-5’s and recognizing others is common practice People know what’s expected of them: quality, deadlines, hand-offs, urgency/prioritization Employees have the tools & resources to do their job with excellence Zero toleranc...
4. Truth #3: Your values drive your actions, and your actions determine your results.
January 08, 2021 14:00 - 16 minutes - 11.4 MBCan you recall a time when you were on a team that just “clicked?” If it was a basketball team, you probably had a magical season. If it was in business, you probably routinely knocked out high quality, high impact work. People experience being “in the zone” are working where their strengths and passion intersect. The best teams know and understand each other’s abilities (their unique gifts, skills & experience.) They also know what each other are passionate about, so they’re not only do...
Guest: (Part 2) Fred Meyers – President & Founder, Queensboro.com
January 08, 2021 14:00 - 23 minutes - 15.9 MBFred and I pick up right where we left off in part 1 and we dig into the leadership and organizational culture that's helped Queensboro deliver an outstanding customer experience for over 30 years. Download my free guide, How Culture Drives Performance, at LeadThruValues.com