Why 90% isn’t good enough – ITPN-EP002

So often as a managed service provider was a running with our choke out and trying to get all the critical and urgent tasks done and we forget about the important ones that will really change the way we deliver service and delight our customers.  In today’s episode of the IT provider network we are going to talk about how 90% is not good enough.

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Episode 2 - Why 90% Isn't Good Enough
2017, Terry Rossi
IT Provider Network
http://www.itprovidernetwork.com/episode2

Transcript
ITPN-EP002.mp3

Terry: I was talking to one of my team the other day about one of the most important things an outsourced IT provider needs to do and that is finish the projects they start. This is especially important for a flat-fee manage service provider or really any company that has a long-term relationship with their clients. We were talking about a couple of our recent phone system projects that we're implementing and specifically a new cloud-based telephone system. We don't do a lot of voiceover IP work or telephone work so we needed to make sure that we really complete these projects 100%. So often as an MSP we're running with our chokes out trying to get all the critical and urgent tasks done and we forget about the important ones that are really changing the way we deliver service and delight our customers. In today's episode of the IT Provider Network, we're going to talk about how 90% is not good enough.

Female: Welcome to the IT Provider Network. Are you a managed service entrepreneur wanting to take your business to the next level? Do you excel in IT but feel your business management could be better? Join Terry Russey, where every episode he shares the skills, tips, and tricks that helped him to build a successful worldwide business.

Terry: Welcome to episode 2 of the IT Provider Network and thanks for tuning in and joining me on some of these first initial episodes. I promise you to work to continually improve and bring value to you and your company. My goal is to join you once a week and share some of the insights and lessons I've learned in growing my managed service provider business and working with small medium and larger enterprises all over the world.

Back to my story about the telephone projects we're in the middle of doing. We're working with a new vendor, new for us, called Zoltis. They manufacture and sell an on-premise physical or virtual phone system for small and medium-sized businesses as well as a fully hosted cloud-based solution. The thing that attracted us to Zoltis was the fact that they tied together telephone, instant messaging, electronic faxing,