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Michael Margolis, UX Research Partner at GV
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
English - August 17, 2017 17:18 - 28 minutes - 26.5 MB - ★★★★★ - 74 ratingsTechnology leadership software business entrepreneurship technology entrepreneur marketing careers startup finance Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Kristina Halvorson, founder and CEO at Brain Traffic
As perhaps the only UX researcher on staff at a VC fund, Michael Margolis is parachuting into startups year-round to help them better understand their users. In this chat with Intercom Director of Research Sian Townsend, Michael walks us through his "start at the end" research framework, the ways in which he quickly develops rapport with new product teams, how to conduct research faster, and much more.
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