How To!
269 episodes - English - Latest episode: 10 days ago - ★★★★ - 1.6K ratingsYou’ve got questions. Together, we get answers.
We all need advice, but sometimes it’s hard to know where to turn. Each week, Courtney Martin and Carvell Wallace bring a listener on to the show to solve their toughest problems with the help of world-class experts. It’s free therapy, and you’re invited.
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Episodes
How To Make the Leap to Your Dream Job
September 13, 2022 07:00 - 39 minutesWhen Trish first started working in corporate recruiting, she had wonderful co-workers, a supportive manager, opportunities for growth—it was “bliss.” But the bliss evaporated in 2020 when she got laid off during the pandemic. She’s since found a different job in the same field, but also decided to try her hand at teaching pilates part-time. Now, after burning the candle at both ends, Trish is burned out and unsure of the best path forward. On this episode of How To!, we bring on Nathan and S...
How To Have a Healthier News Diet
September 06, 2022 06:00 - 37 minutesIn the second of a two-part episode on reimagining the news we continue our conversation with Nicole Lewis, Senior Editor of Jurisprudence at Slate, and a longtime reporter on the criminal justice beat; and David Bornstein, co-founder/CEO of the Solutions Journalism Network, and former contributor to the New York Times’ Fixes column. The discussion picks up where we left off on how journalists can regain the trust of their audience, and how news consumers can find stories that inspire hope, a...
How To Unbreak the News
August 30, 2022 06:00 - 38 minutesAbout five or six years ago, host Amanda Ripley started noticing that her normal news diet left her feeling depleted and depressed. She tried mixing up her news habits, even avoiding it for awhile, but nothing helped. It felt like a shameful secret. Shouldn’t journalists love consuming the news? She began to wonder, is it me....or is it the news itself? On this episode of How To!, the first of two parts, we’ll hear from several of our listeners who feel the same way. We’ll also talk with Nico...
How To Survive a Silent Retreat
August 23, 2022 07:00 - 43 minutesWhen Clare decided on a resolution for the year, she was looking for a new challenge. Instead of running a marathon like her partner, Clare—who “talks for a living”—decided to go completely silent. She signed up for a silent retreat. But as it approached, she wondered how she could possibly go an entire week without speaking. On this episode of How To!, we bring on Daniel Thorson of the Monastic Academy in Vermont and host of the podcast, Emerge. Daniel has spent over a year of his life in si...
How To Restore Nature in the Heart of a City
August 16, 2022 07:00 - 36 minutesWhen Swiss Ambassador Jacques Pitteloud moved to Washington DC, his residence was perfect. Too perfect. The Swiss ambassador’s residence sits on six acres on a hill with an awesome view of the Washington Monument. “I was amazed by the beauty of the whole setting…It looked like a golf course and I don't like golf courses… they are ecological disasters,” Ambassador Pitteloud reflected. Together with his gardening team, the Ambassador has transformed the residence into a native oasis. On this ep...
How To Save the Planet, Starting With Your Yard
August 09, 2022 07:00 - 36 minutesIn the last 24 years, Judy has moved approximately 16 times for her husband’s military career. But her family has finally settled down in a lovely house with a yard near Annapolis, Maryland. Now Judy is hoping to transform her outdoor space into something that’s beautiful and environmentally friendly. On this episode of How To!, Doug Tallamy explains why, now more than ever, we need people like Judy to plant native species in order to revive our ecosystem. He has some surprisingly easy tips f...
How To Be an Artist and Not Starve
August 02, 2022 07:00 - 39 minutesElaine picked up watercolor painting during her two year, cross country RV adventure with her family. She quickly fell in love with gorgeous nature scenes and found the creative process meditative and healing. But now she’s wondering if her art could be something more. On this episode of How To!, multitalented artist Aaron Dworkin has tips for Elaine and other aspiring artists on how to live a ‘portfolio life’ by finding your signature style, following your passions and ultimately getting pai...
How To Stop Being an Emotional ATM
July 26, 2022 07:00 - 32 minutesLast week, our expert Arthur Brooks gave us some surefire advice for resetting the parent-child relationship so your kids don’t treat you like an emotional ATM. On this episode of How To!, he’s going to teach our listener, Karen, how to balance the books, so to speak, by taking some withdrawals of her own. He has some surprising tips for how to restrain yourself from swooping in to save the day when it would be better to let them figure it out. Starting with a hilarious story of the time Arth...
How To Parent Less
July 19, 2022 07:00 - 35 minutesEvery time Karen gets a phone call from her adult children her heart sinks. Even at age 23 and 21, they’re usually calling with a problem. She’s received calls for everything from flat tires to mental health emergencies. While she loves her kids and wants to always be a safe place for them to land, she really wants them to gain more independence. On this episode of How To!, we bring in Arthur Brooks, a Harvard University professor who studies the science of happiness and writes a column for t...
How To Become a Parent Overnight
July 12, 2022 07:00 - 34 minutesFor a lot of would-be parents, adoption isn’t the first path that comes to mind. But that’s how Victoria, a PhD student, is leaning right now. Even though she’s not planning to have a family for a few more years, it’s never too early to start preparing for what can be a long, arduous process. On this episode of How To!, we bring on Marcia Chatelain, Pulitzer Prize winning author, professor of history and African-American studies at Georgetown, and former co-host of The Waves. Marcia spent fiv...
How To Orgasm
July 05, 2022 07:00 - 40 minutesIn 2019, Brenda took a year off from their PhD program to try to feel pleasure again…with anything. Brenda has come a long way since then but there’s one thing that’s still elusive—they’ve never experienced an orgasm. Whenever they try, anxiety kicks in and they’re left feeling frustrated and, in their words “broken.” On this episode of How To!, we bring in Ev’Yan Whitney, sex educator, author, and host of the podcast Sensual Self. Ev’Yan has some wonderful wisdom for learning about your body...
Encore: How To Get Your Dog to Stop Eating Your Daughters’ Underwear With Jenny Slate
June 28, 2022 07:00 - 35 minutesErin thinks her dog Chief has the most embarrassing habit—he keeps eating her daughters’ underwear. This has happened several times, resulting in multiple costly surgeries. If she doesn’t put a stop to it, it could eventually kill Chief. How can she get her dog to behave and, more importantly, get her teenage daughters to put their underwear in the hamper? On this episode of How To!, Jenny Slate, comedian, actress, author of Little Weirds and voice of Marcel the Shell with Shoes On, opens up ...
How To Dress with Confidence
June 21, 2022 07:00 - 40 minutesComing out of the worst of the pandemic, a lot of us need to relearn how to socialize, from what to say to what to wear. Our listener, Kristen, is headed back to the office and wants to feel like a boss. The only problem? She looks at her wardrobe and doesn’t know where to begin. On this episode of How To!, we bring in celebrity stylist Leesa Evans to give her a crash course in clothing. Leesa has helped some famous clients (i.e. Amy Schumer) discover fashion that is both functional and flatt...
How To Run for Office Without Being an A**hole
June 14, 2022 07:00 - 42 minutesWe all know the country is deeply fractured right now, and that’s especially true in our politics. There is vitriol, bitter partisanship and an expectation that in order to succeed you need to beat up on your opponent. So is it possible to fight for your beliefs, remain civil and still win elections? On this episode of How To!, we brought together two politicians from either side of the aisle who are living proof that we can practice politics with humanity. Utah Governor Spencer Cox and Vermo...
Encore: How To Stand Up for Your Kid When Society Won’t
June 07, 2022 07:00 - 35 minutesKarin always thought of herself as the mom of two boys—that is, until last year when her oldest child told her they were nonbinary, meaning they don’t identify as either male or female. Karin loves her kid deeply, but she’s struggling to get used to their new name and pronouns, especially because her town—and husband—aren’t very accepting. On this episode of How To!, we bring in Lisa DelCol, a fellow mom of a nonbinary child and former president of PFLAG Oklahoma City, to help Karin come to t...
How To Raise a Future College Athlete
May 31, 2022 07:00 - 36 minutesElizabeth’s son Lucas is a talented athlete who wants to compete in track and field at an NCAA Division One school. But so far he’s been running away from doing any research or planning. His mother, Elizabeth, wants to help him be recruited and maybe even get a scholarship. On this episode of How To!, we bring on Steve Magness, performance expert, former track coach for the University of Houston, and author of Do Hard Things: Why We Get Resilience Wrong and the Surprising Science of Real Toug...
How To Ditch the Apps & Actually Find a Date
May 24, 2022 07:00 - 36 minutesDaniel seems to be the whole package. He’s smart, social, and has lots of friends. He even organizes a beach volleyball league in Berlin. But he can’t seem to land a date despite his best efforts. On this episode of How To!, we bring on Andrea Silenzi, dating aficionado and host of the acclaimed dating podcast Why Oh Why. She knows what it’s like to put a ton of effort into dating and not land the relationship she wants. Now married, she shares how she broke through a decade of bad dates and ...
How To Make Sexual Consent Sexy
May 17, 2022 07:00 - 39 minutesAfter experiencing multiple instances of sexual assault, Julia often feels sexually disconnected from her own body. She wants to be aware of her boundaries and find pleasure in new relationships going forward. On this episode of How To!, we bring on Jamila Dawson, licensed marriage and family therapist, and August McLaughlin, health and sexuality journalist and host of Girl Boner Radio. Together they wrote With Pleasure: Managing Trauma Triggers for More Vibrant Sex and Relationships. They sh...
How To Be a Lazy Genius
May 10, 2022 07:00 - 35 minutesWhen Samantha and her husband moved from a condo to a fairly large house, they knew they’d have a lot of updating and upkeep to do. But they had no idea how much time their new chores would gobble up. Or even what chores to do. (If only there was a guide to adulting!) Even when they weren’t holding themselves to picture-perfect standards, it still felt like they were barely keeping their heads above water. On this episode of How To!, we bring on Kendra Adachi, she’s a best-selling author, pod...
How To Bounce Back From Burnout
May 03, 2022 07:00 - 35 minutesWhen Betsy joined her last workplace, she thought it was a perfect fit. It was on a list of Best Places to Work and she got to be creative while helping people. But as the startup rapidly grew, the company culture changed and Betsy started to lose herself amid the stress. Then she got laid off. Honestly, Betsy was relieved, but now she’s gotta figure out what’s next. On this episode of How To!, we bring on James Altucher, author, podcaster, and all-around interesting person. He’s both created...
How To (Really) Help Refugees
April 26, 2022 07:00 - 37 minutesWhen the Taliban took over Afghanistan in August, the Female Tactical Platoon, a unit of elite Afghan soldiers, knew they had to evacuate. “If they were captured, they would be killed,” according to a Green Beret who worked alongside them because they were “an affront to everything the Taliban stood for.” Ellie, a U.S. Army Captain, moved earth and heaven to get them to America. But navigating the U.S. refugee resettlement system proved much more difficult than they expected. On this episode ...
How To Change a Mascot Without Tearing Apart Your School
April 19, 2022 07:00 - 35 minutesThe town of Dartmouth, Massachusetts is in the middle of a mascot debate that’s escalated quickly. Our listener Keith grew up there and his kids attend the high school in question. He’s been vocal about his support for changing the school’s Indian warrior logo but is wondering if there’s a better way to solve this issue than trading barbs with the opposition. On this episode of How To!, we bring on Maulian Dana, Penobscot Nation tribal ambassador, one of the four federally recognized indigeno...
How To Solve Your Own Medical Mystery
April 12, 2022 07:00 - 35 minutesWhen Mike was wracked with a series of unexplained headaches in 2017, he initially chalked it up to being a stressed out grad student. But the pain became debilitating and his symptoms only multiplied from there. His doctors are stumped and Mike doesn't know where to turn next. On this episode of How To!, we bring on Meghan O’Rourke, author of The Invisible Kingdom: Reimagining Chronic Illness. Meghan has been on her own medical journey for years and has some extremely helpful advice for find...
How To Start Writing (w/ Anna Quindlen & John Dickerson)
April 05, 2022 07:00 - 39 minutesYou’ve probably heard about the importance of journaling, putting thoughts on paper to help process the daily vicissitudes of life. But it’s easy to stall once you see a blank page or get self conscious about what exactly you’re writing. On this episode of How To!, we bring together Anna Quindlen, bestselling novelist and author of the new book Write For Your Life, and John Dickerson, co-host of Slate’s Political Gabfest, CBS News reporter, author and veteran journaler. They share their wit a...
How To Speak Up So Others Listen
March 29, 2022 07:00 - 35 minutesIf you were to pop by Mary Ann’s PhD discussion group, you’d most likely find her quietly, but intently, listening to the debate going on around her. But when it comes time to actually throw in her two cents, she comes up short. She feels nervous. Her mind goes blank. And she leaves the session feeling frustrated that she didn’t voice her thoughts. On this episode of How To!, we bring on Amy Cuddy, author of Presence: Bringing Your Boldest Self to Your Biggest Challenge. Amy has done a great ...
How To Stand Up To a Workplace Bully
March 22, 2022 07:00 - 33 minutesWhen a fellow employee started bullying Christy at her workplace she took the situation to her supervisor, Human Resources, and even filed grievances with her union. But the situation never improved. In fact, it got worse to the point where Christy had no choice but to walk away from her job of over 30 years. On this episode of How To!, we bring on Megan Hunter – co-founder and CEO of High Conflict Institute and author of BIFF at Work: Your Guide to Difficult Workplace Communication. She offe...
How To Make Friends... Like a Man
March 15, 2022 07:00 - 36 minutesAfter Zach heard our “How To Make Friends as an Adult” episode, which coincidentally featured all women, he and a few other male listeners wrote in questioning how useful it was for men. He wondered if we could address the unique challenges men face when it comes to making new friends. On this episode of How To!, we bring on Slate staff writers Dan Kois, author of How to Be a Family, and Aymann Ismail, former host of the podcast Man Up, to coach Zach through a few easy tips. “You just gotta b...
How To Have Happy Regrets
March 08, 2022 08:00 - 36 minutesCourtenay has more than a few regrets, starting with her career. Despite her accomplishments as an opera singer, she wishes she’d prioritized her professional goals, become more proficient on the piano and with foreign languages. Then there are the personal regrets, like the elderly friend Courteney lost touch with — who then passed away. On this episode of How To!, we bring on Daniel H. Pink, author of The Power of Regret: How Looking Backward Moves Us Forward, to coach Courtenay through rec...
How To Stop ‘Having It All’ (Before You End Up With Nothing)
March 01, 2022 08:00 - 38 minutesJaney is the very definition of a woman trying to “have it all.” She’s an occupational therapist by day, a ghost writer for influencers by night and in between co-hosts a podcast. On top of that, she has two sons who play travel sports and a husband who works long hours. It’s left Janey wondering if she’ll ever catch her breath. On this episode of How To!, we bring on Amy Westervelt, who’s no slouch herself. She’s a journalist, host of the award-winning podcast Drilled, a busy mom and author ...
Encore: How To Win Gold Without Losing Yourself
February 22, 2022 08:00 - 37 minutesWinning the Olympics is everything Steve Mesler ever wanted. So when he and his U.S. bobsled teammates stood atop the podium at the 2010 Vancouver Games, his life seemed golden in every way. But soon after his triumph, Steve began to experience a period of extended mourning. Even though he won a gold medal, he lost his identity and sense of purpose. And he wasn't the only one. On this episode of How To!, the former Olympian, co-founder of Classroom Champions, and current United States Olympic...
How To Fight With Your Parents
February 15, 2022 08:00 - 33 minutesIt’s been two decades since Maggie’s mom has gone to the doctor and her health is incredibly….shaky. Maggie’s mom has severe asthma and allergies which has basically isolated her from the world. With isolation has come anger and bitterness. Maggie is at a loss. She’s tried everything she can think of yet her mother refuses to get help. On this episode of How To!, we bring on Elizabeth Berg, a nurse-turned-bestselling novelist who has penned some 30 books, many focusing on family drama. Her la...
How To Beat Hackers at Their Own Game
February 08, 2022 08:00 - 36 minutesSusan was concerned when she first learned that someone was impersonating her on Facebook, but that soon turned to anger when she realized the imposter had sent inappropriate photos to her real life friends. Susan tried and failed to get the account taken down. Then came the extortion letter...and now she’s freaking out a bit. On this episode of How To!, Jack Rhysider, host of Darknet Diaries and cybersecurity veteran, talks about the time he was stalked on the internet. Jack no longer shares...
How To Crack Up Your Coworkers (Without Being Offensive)
February 01, 2022 08:00 - 36 minutesLast week we learned about using the four different styles of humor to your advantage, and who makes a good target for a joke. But what if you read the room wrong and absolutely bomb? On this episode of How To!, the second in a two-part series, we resume our conversation with Naomi Bagdonas, co-author of Humor, Seriously!, and Michael Terry, the most hilarious hedge fund guy we’ve ever met. They swap stories about office jokes that fell flat, how to navigate a suddenly tense situation and wha...
How To Make Humor Your Superpower
January 25, 2022 08:00 - 37 minutesDid you know that we, as a society, have fallen off a comedy cliff? No joke. Studies have shown that we largely stop laughing when we enter our mid-twenties, which is a shame because delighting in humor has a ton of health benefits. Plus, being perceived as funny can actually make people think you’re more intelligent, more competent, and even better looking! So on this episode of How To!, the first in a two-part series, we bring on Naomi Bagdonas, co-author of Humor, Seriously!, and Michael T...
Encore: How To Succeed When Everyone's Mad at You
January 18, 2022 08:00 - 37 minutesHave you ever had to make an impossible decision? One that doesn’t have an obvious “right” answer. One that someone will inevitably hate. John knows this feeling all too well. He’s the superintendent for a mid-size school district in California. To say the last school year was difficult is a major understatement… John tried to ensure the safety of his students, teachers, and faculty while balancing the reality of students struggling in their virtual classes. Throughout the school year, John’s...
How To Squash Your Fear of Bugs (and Other Phobias)
January 11, 2022 08:00 - 33 minutesEvery year, around the same time, Peter’s apartment comes alive. The shadows begin to scuttle and the pipes creak with creepy crawlies. At least that’s how it feels. Peter is freaked out by Israel’s large flying cockroaches. Logically, he knows they don’t pose a threat. But he can’t control his visceral disgust at encountering one and his panicked vigilance in the days that follow. On this episode of How To!, we bring on Dr. Elizabeth McMahon, a clinical psychologist who has been treating pho...
How To Eat Whatever You Want
January 04, 2022 08:00 - 39 minutesEvery January nearly 75 percent of Americans resolve to make their lives better by losing weight. But this year we’re breaking free from the cycle of restrictive eating and spiraling shame. Journalist Virginia Sole-Smith, host and author of Burnt Toast and The Eating Instinct, has some eye-opening tips for our listener Tori that will help her ditch the scale, become more comfortable with her body, and even learn to control sugar cravings—by eating as many sweets as she wants. If you liked th...
How To Break the Spell of Social Media
December 28, 2021 08:00 - 35 minutesJames is head over heels in love with his wife. But there’s one thing that keeps getting in between them … the glow of her smartphone. His wife is constantly scrolling social media or staging photo ops with James and their kids to create a picture perfect life online. On this episode of How To!, we bring on Dr. David Greenfield, the founder of The Center for Internet and Technology Addiction, to help James understand why it’s so hard for his wife to log off. He has some fascinating advice for...
How To Save a Friend from a Bad Relationship
December 21, 2021 08:00 - 36 minutesOne night a few months ago Elaine got a phone call out of the blue from a co-worker. She and her 12-year old daughter had checked herself into a hotel after she was beaten by husband. Elaine took her co-worker to the hospital and encouraged her to leave her husband, but a couple weeks later she was back at home. Now Elaine can’t stop worrying about her friend and wondering if (and how) she should help. On this episode of How To!, we’re joined by Suzanne Dubus, advocate, survivor and CEO of th...
Our Favorite Advice of 2021
December 14, 2021 08:00 - 33 minutesHere at How To! headquarters, we give and receive a lot of good advice. This year we ran faster, kept cool in a crisis, had the best sex of our lives, stopped snoring, and even won the Olympics. The How To! team, including former host David Epstein, gathers ‘round the mic to round up our favorite advice of the year. We talk about how we applied that advice to our own lives, share some surprising updates from folks who were on the show, and give a behind-the-scenes look at how the podcast is m...
When To Say Goodbye to a Difficult Dog
December 07, 2021 08:00 - 35 minutesDeciding to give up your dog is not something we talk about much, especially now when our pets are more like family members. But what do you do when your dog has behavioral problems that threaten the safety of others? On this episode of How To!, the second in a two-part series on difficult dogs, we hear more from renowned trainer Denise Fenzi and inventor and YouTuber Simone Giertz. They open up about their traumatic experiences with previous dogs and how they eventually had to give them up d...
How To Get Your Dog to Stop Barking (Without Barking Back)
November 30, 2021 08:00 - 36 minutesApproximately 23 million families in the US got a pet during the pandemic, many of them puppies. At their best, dogs truly are “man’s best friend,” providing real comfort and companionship. But it can be tough when your new dog isn’t adapting as well as you’d hoped. Whether it’s excessive barking, aggression towards strangers or just not getting along with family members—a difficult dog can rock your confidence and make you feel resentful. On this episode of How To!, the first in a two-part s...
How To Embrace Your Anti-Vax Family This Holiday Season
November 23, 2021 08:00 - 36 minutesJackie is newly engaged, but thoughts about her big day fill her with dread, not excitement. Jackie and her fiance want to have only vaccinated people at their wedding to protect some vulnerable family members from COVID-19. However, requiring vaccination means Jackie’s parents and sister likely won’t attend, which would break Jackie’s heart. On this episode of How To!, we bring on Nwandi Lawson, a former journalist who now runs a communications firm specializing in difficult conversations. S...
How To Advance Your Career by Quitting Your Job
November 16, 2021 08:00 - 35 minutesFor nearly a decade, Jono devoted all his time and energy to creating and running a customized shoe company. But, unfortunately, his start-up didn’t survive the pandemic. Now Jono is in the tricky position of transitioning from CEO to working for someone else. He’s wondering how to brand his non-linear career path and transform himself into an ideal job candidate. On this episode of How To!, we bring on Joseph Liu, a consultant who has made a career out of changing careers, and host of the po...
How To Get Your Book Published
November 09, 2021 11:00 - 35 minutesShanimarie has a story in her heart, one she believes the world needs to hear. It’s a story of immigration, sacrifice and a mother’s love that this first-grade teacher wishes she had read as a young girl who moved from Jamaica to the U.S. Shanimarie has been working on the idea for a couple of years now. She’s submitted a manuscript to several publishers, but is making the rookie mistakes that most aspiring authors make. On this episode of How To!, we bring on Denene Millner, a New York Times...
What To Do When Your Husband Becomes Your Boss
November 02, 2021 10:00 - 37 minutesThis episode is supported by Work Check, an original podcast from Atlassian. Bethany was ecstatic when her husband Travis got a promotion. They’ve been co-workers for over a decade and Bethany really valued being on equal footing. But that power balance has since gone topsy turvy. Travis is now her boss (technically her boss’s boss) and things are suddenly not equal at home or at work. Her coworkers are treating her differently, and she feels like her career identity is being overshadowed. On...
How To Beat the Dreaded Midday Slump
October 26, 2021 10:00 - 37 minutesFor a behind the scenes look into some of the articles we read when we create the show, check out our Pocket collection at http://getpocket.com/slate. Every day around 2:00 p.m. Rob hits a brick wall. A busy job and two young children have zapped all of his energy, and he’s desperate to do something—anything—to make it through the rest of the workday. Enter the elusive and often guilt-ridden midday nap. But there too Rob struggles to really rest and then wake up without making things worse. O...
How To Make Friends as an Adult
October 19, 2021 10:00 - 42 minutesGrace and Nikki both need more friends. Grace is an ICU nurse whose best friends have moved away. Nikki is an electrical engineer who worked remotely for the last year and is now moving to a new city. Making friends as an adult is hard, but not impossible. You just have to do things differently than when you were in 6th grade. On this episode of How To!, we bring on Elizabeth Newcamp, co-host of Slate’s Mom and Dad are Fighting and the author of Dutch, Dutch, Goose, a parenting and travel blo...
How To Keep Cool in a Crisis
October 12, 2021 09:00 - 36 minutesLast week we learned how to stop a public fight before it starts. But despite our best intentions, ugly confrontations still happen—sometimes with tragic consequences. On this episode of How To!, the second in a two part-series, Dan Christensen, a bus driver in Portland, Oregon, and Matt Smith, a crisis intervention trainer and the co-founder of Aegis Training Solutions, are back to teach you what to do when a fight is already underway. Dan talks about his experience with the 2017 Portland tr...
How To Stop a Fight Before It Starts
October 05, 2021 10:00 - 35 minutesThings are a little more tense than usual these days. Stress and anxiety levels are up and so are fights in public. We’ve all heard stories of bad behavior in restaurants, airports, hospitals, school board meetings, etc. So on this episode of How To!, the first in a two-part series, we bring on Dan Christensen, a bus driver in Portland, Oregon, and Matt Smith, a crisis intervention trainer and the co-founder of Aegis Training Solutions. They both have years of experience defusing ugly confron...