Hotel Moment
111 episodes - English - Latest episode: 19 days ago - ★★★★★ - 8 ratingsThe Hotel Moment podcast features insights and interviews with top players in the hospitality industry - across North America, Europe and Asia Pacific.
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Episodes
Summer 2024 travel trends: Get prepared with us | a Revinate webinar
April 10, 2024 09:10 - 19 minutes - 44.7 MBIn this episode of the podcast, we're featuring a webinar from our sister series, Hotel Moment Deep Dive. Alise Deeb, Chief Revenue Officer of Dragonfly Strategists, and Revinators Jim Mangan, Solutions Engineer, and Melissa McMullin, Product Marketing Manager, dive into the latest insights and data for the upcoming season’s travel trends. Gain valuable comparisons between last summer’s patterns and the anticipated shifts for the upcoming months. Uncover actionable strategies for hoteliers t...
Revinate’s origin story and journey through innovation | with Co-Founder Marc Heyneker
March 27, 2024 10:00 - 19 minutes - 43.8 MBIn this episode of Hotel Moment, host Karen Stephens is joined by Marc Heyneker, Co-Founder of Revinate. Together, they explore Revinate’s full story, touching on how the company has maintained its core vision, grown through the trying times of the COVID-19 pandemic, and placed people at the center since day one.
Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler
March 12, 2024 14:49 - 23 minutes - 53.1 MBIn this episode of Hotel Moment, host Karen Stephens is joined by Revinate’s new CEO Bryson Koehler. Together, they discuss how he will take Revinate into its next chapter using data-driven technology, how AI is changing the hospitality industry, and how Revinate is keeping privacy a top priority.
Status update: how can hoteliers keep performance high in today’s economy? | with Greg Friedman
March 06, 2024 10:00 - 33 minutes - 77 MBIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Greg Friedman, CEO of Peachtree Group, crack open the window to long-lasting financial performance for hoteliers. Friedman analyzes which metrics hoteliers should focus on, how to capitalize on demand drivers, and what ways to shift operations in response to changes in the market. Listen in, and discover how to unite your revenue and asset management teams to support your profit goals, while keeping guests...
Keep the spark alive in your guest relationships | with Brian Murphy
February 21, 2024 10:00 - 18 minutes - 42 MBIn this episode of Hotel Moment, host Karen Stephens is joined by Brian Murphy, the Group Customer Relationship Management Executive at Cliste Hospitality. Together, they explore the history of Cliste Hospitality, discuss how adaptability sustains success and builds resilience, and delve into leveraging AI to enhance the guest experience.
How to build and scale a value-driven loyalty program for your guests | with Ellis Connolly
February 07, 2024 15:03 - 32 minutes - 73.9 MBIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ellis Connolly, CRO of Laasie.ai, challenge the status quo of traditional loyalty programs and open up the idea of experience-led and value-based loyalty programs. Connolly shares his views on why loyalty should go beyond points. Instead, he advocates for serving guests with personalized rewards to help participation truly stick. Tune in to get a closer look at how your sales and marketing teams can go to m...
How to make every guest touchpoint count and lead guest experiences with trust | with Andrew Ladd
January 17, 2024 10:00 - 23 minutes - 54.2 MBIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Andrew Ladd, VP of Marketing at Noble Hotels & Resorts, go below the surface to discuss what it means to gain the trust of guests. Hoteliers are at a huge advantage when it comes to leveraging technology to gather data to better understand their guests, but Ladd reminds us that keeping in mind data privacy and security are equally important to that mission. Tune in for an eye-opening conversation on champi...
A hotelier’s guide to unlocking the power of first-party data | a Revinate webinar
December 20, 2023 10:00 - 35 minutes - 80.8 MBFirst-party data — capture and launch. 🚀 As a hotelier, first-party data is at your fingertips. All you need to know is how to capture it and how to launch it with personalized campaigns to reach loyal guests and new ones. Because it’s a big data world out there and the better you are at managing your data, the better you’ll be at targeting the right guests. Guests appreciate that personalization when they see it. 😉 In this episode #74 of the Hotel Moment podcast, we’re featuring a web...
Recast: How the cloud can improve hotel operations (2022)
December 06, 2023 10:00 - 21 minutes - 19.7 MBThis week on the Hotel Moment podcast, we revisit the conversation between Karen Stephens, Revinate’s CRO, and Matthijs Welle, CEO of Mews, after his recent shout-out on LinkedIn recognizing Revinate as the chosen CRM for many hoteliers. Thank you, Matthijs, for recognizing Revinate’s CRM expertise. Join in as they dive into cloud-based software. You’ll learn how moving to the cloud benefits your operations, simplifies data management, and helps you address the root cause of inefficiencies ...
Modern and focused commercial strategy — what does it look like? | with Lori Kiel
November 22, 2023 10:00 - 35 minutes - 81.7 MBIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Lori Kiel, Chief Commercial Officer of The Kessler Collection, break down the history of commercial strategy and how it’s traditionally been approached within hospitality. Kiel explains several ways technology acts as a vehicle to advance commercial initiatives while helping teams commit to one goal as compsets change. Tune in for inspiration on how to improve your commercial strategy and make it easy for g...
Build intelligent operations and let data drive direct bookings | with Patrick Norton
November 08, 2023 10:00 - 24 minutes - 56.5 MBIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Patrick Norton, VP of Sales and Marketing at Brittain Resorts & Hotels, discuss how building guest profiles is a journey — a journey hoteliers need to take if they want to reduce their reliance on OTAs and stay competitive. Norton also champions data-driven tech stacks, explaining why they not only prevent hoteliers from falling behind the competition but serve to support a more productive staff. Tune in t...
Approachable luxury without losing touch with guests | with Shawn Jereb
October 27, 2023 10:00 - 20 minutes - 47.9 MBIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Shawn Jereb, Senior VP of Revenue Management & Distribution, Montage International, take on the idea of “approachable luxury.” Jereb explains what it means and how technology has helped their hotel ensure every guest feels welcome, meets their needs, and exceeds expectations. Is your hotel ready to embrace luxury that attracts guests and builds long-term connections?
What does it take to create a winning revenue strategy? | with Caryl Helsel
October 13, 2023 10:00 - 32 minutes - 74.4 MBIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Caryl Helsel, Founder and CEO of Dragonfly Strategists, dissect the parts of a revenue strategy to find out what makes one successful. Helsel stresses the importance of collaboration and testing so that teams can see what works and what doesn’t. If you’re looking to improve your revenue management strategy, tune in and find out how.
A recipe for thriving in multiple industries to deliver bespoke experiences | with Vinny Cuneo
September 29, 2023 13:00 - 21 minutes - 48.8 MBIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Vinny Cuneo, Vice President of Sales and Revenue Strategy at AutoCamp, dive into one of the hottest lodging trends: airstreams! Cueno details the steps to success for operating in both the hospitality and the outdoor industry and why departmental unity matters more than you think. Find out how to ensure your teams deliver consistent experiences, maximize guest preferences, and drive revenue.
Market, capture, and convert — driving full-funnel conversions | with Jason Pirock
September 15, 2023 10:00 - 26 minutes - 60.8 MBIn this episode of Hotel Moment, host Karen Stephens is joined by Jason Pirock, Corporate Director of Marketing at Springboard Hospitality.Join them as they: Discuss everything that Springboard Hospitality encompasses Highlight the importance of a top-tier website Explain why you need quality content Explore retargeting methods Jason Pirock is the Corporate Director of Marketing at Springboard Hospitality where he oversees all integrated marketing strategy, customer acquisition, and growth th...
Recast: Innovation and tech adoption in hospitality (2022)
September 01, 2023 05:00 - 40 minutes - 36.9 MBThe hospitality industry sometimes seems to be behind the curve when it comes to technology.How can we in hospitality be more innovative and adopt technology with confidence?Fabricio Titiro, the Director of Product Management at Oracle, joins us to talk about just that. Oracle has always been one of the most innovative companies in our industry and Fabricio shares their newest offering, OHIP, which he calls an "enabler for innovation". Links:Fabricio Titiro: https://www.linkedin.com/in/fabric...
The heart of hospitality
August 18, 2023 05:00 - 28 minutes - 26.3 MBIn this week’s episode of the Hotel Moment podcast, we’re peeling back the layers to get to the heart of what makes this industry special. You’ll hear about pivotal moments in the careers of past guests as they highlight instances of true leadership or life-changing interactions with guests. These stories remind us of the community that is the foundation of hospitality, working together to create amazing experiences for guests and the people who serve them. Tune in and listen to encouraging p...
Recast: Budget season from a hotelier's perspective | with Johnathan Capps (2022)
August 04, 2023 05:00 - 38 minutes - 34.8 MBBudget season is upon us.This week we get a hotelier's perspective. We talked to the CRO of Charlestowne Hotels, Johnathan Capps, about forecasting accurately, drilling down comp sets, and including tech adoption in budgeting.Links:Johnathan Capps: https://www.linkedin.com/in/johnathan-capps-78609011b/Charlestown Hotels: https://www.charlestownehotels.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/hotelmomentpodcast/Youtube: https:...
Sharing memories: good food and good times
July 21, 2023 05:00 - 32 minutes - 29.7 MBIn this week’s episode of the Hotel Moment podcast, we’re reflecting on memorable moments in hospitality. Our past guests share their favorite travel adventures and the hotels that made their trips extraordinary — welcoming them with open arms and exemplifying what exceptional guest service looks like. You’ll also find recommendations for cuisine around the world that you can look forward to trying on your next vacation.Discover what brings this industry together and how you can facilitate g...
The link between revenue management and the guest experience | with Heidi Cosio
July 07, 2023 05:00 - 32 minutes - 30.1 MBIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Heidi Cosio, Senior Vice President of Revenue Effectiveness at Aimbridge Hospitality, take a granular approach to analyzing your hotel’s revenue trends. Cosio also explains why a stellar guest experience often originates with a deep understanding of your ancillary offerings and pricing those appropriately. Links:Learn more about Aimbridge Hospitality at: https://www.aimbridgehospitality.com/Heidi Cosio: http...
Level up your digital marketing and diversify your guest acquisition strategy | with Ross McAlpine
June 23, 2023 05:00 - 24 minutes - 22.4 MBThis week on the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ross McAlpine, Director, CRM at EOS Hospitality, provide practical tips for targeting repeat guests at low cost. Spoiler alert: user-generated content plays a significant role. McAlpine also shares ways to use first-party data to personalize guest communication and encourage direct bookings. Links:Learn more about EOS Hospitality at: https://www.eoshospitality.com/Ross McAlpine: https://www.linkedin.com/in/ross-mcalpine...
How an experiment to reduce dependency on OTAs drove direct bookings portfolio-wide | with Sunish Sadasivan
June 09, 2023 05:00 - 41 minutes - 38.1 MBThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Sunish Sadasivan, Vice President of E-Commerce & Revenue Management at Chroma Hospitality, explore the unconventional decision to reduce their reliance on OTAs for a period of time. Sadasivan explains the shocking results and how hoteliers can implement aggressive strategies like this one to secure more direct bookings and connect with their guests. Links:Learn more about Chroma Hospitality: https://www.chromahospital...
The link between brand storytelling and guest loyalty | with Tom Luersen
May 26, 2023 09:00 - 35 minutes - 32.1 MBIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tom Luersen, President of CoralTree Hospitality, explain how brand storytelling breaks free from traditional hotel service and creates a more memorable guest experience. Luerson also shares why experimenting with hotel technology sparks innovation, which is essential for hoteliers within the industry, especially during times of economic downturn. Links: Tom Luersen: https://www.linkedin.com/in/...
Connecting brand story telling and guest loyalty | with Tom Luersen
May 26, 2023 05:00 - 35 minutes - 32.1 MBIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tom Luersen, President of CoralTree Hospitality, explain how brand storytelling breaks free from traditional hotel service and creates a more memorable guest experience. Luerson also shares why experimenting with hotel technology sparks innovation, which is essential for hoteliers within the industry, especially during times of economic downturn. Links:Tom Luersen: https://www.linkedin.com/in/tom-luersen-2...
Unlock your potential and face the staffing shortage with technology | with Chip Rogers
May 12, 2023 05:00 - 33 minutes - 30.4 MBIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Chip Rogers, President and CEO of the American Hotel and Lodging Association (AHLA), reveal ways hoteliers can reframe their perspective of the staffing shortage to maximize opportunities to builder a stronger workforce. They also dive into the topic of sustainability within hospitality and why hoteliers should be tracking this trend in order to satisfy guests.Links:Chip Rogers: https://www.linkedin.com/in...
How to start implementing sustainability initiatives while staying true to your brand | with Billy Skelli-Cohen
April 28, 2023 05:00 - 19 minutes - 18.1 MBThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Billy Skelli-Cohen, CEO of the Zien Group, take a look at the influence of sustainability initiatives in the hotel industry. They discuss green practices hoteliers can adopt while also revealing how sustainability is becoming a major focus for guests across the globe.Links:Billy Skelli Cohen: https://www.linkedin.com/in/billy-skelli-cohen/Zien Group: https://www.theziengroup.com/Karen Stephens: https://www.linkedin.com...
Defining luxury and elevating hotel service | with Dr. Jeffrey O
April 14, 2023 05:00 - 33 minutes - 30.7 MBThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Dr. Jeffrey O, Chief Executive Officer at St. Justine, explore the concept of luxury in hospitality. Dr. Jeffrey offers a compelling perspective on how hotel technology as well as humble yet, exceptional service, are foundational elements of luxury. He also explains his obsession with the pursuit of luxury and how hoteliers can benefit from that same pursuit to create a stunning guest experience. Links:Dr. Jeffrey 0: h...
What can hoteliers do to stay grounded in their guest connections? | with Sean Dee
March 31, 2023 05:00 - 36 minutes - 33 MBThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Sean Dee, Chief Commercial Officer at Outrigger Hospitality Group, uncover ways to strengthen guest relationships that go beyond simple messaging. They share specific examples of how to improve connections and act on guest feedback to ensure a quality experience.Links:Sean Dee: https://www.linkedin.com/in/deesean/Outrigger Hospitality Group: https://www.outrigger.com/Karen Stephens: https://www.linkedin.com/in/karenste...
Tips for navigating the digital space while using data to delight guests | with Amanda Du
March 17, 2023 05:00 - 20 minutes - 18.5 MBThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Amanda Du, Head of Ecommerce at Penta Hotels, dive into the evolving digital landscape. They also reveal how technology creates opportunities to use guest data in emotionally intelligent ways to elevate the guest experience.Links:Amanda Du: https://www.linkedin.com/in/amanda-du/Penta Hotels: https://www.pentahotels.com/homepageKaren Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.r...
Focusing on inspirational women in hospitality
March 03, 2023 05:00 - 18 minutes - 17.1 MBIn this week’s episode of the Hotel Moment podcast, we’re highlighting the women making a difference in the hospitality industry. Learn about the women our past guests have highlighted as particularly impactful and hear their inspiring stories.Listen in to hear how women are leading the charge in the workplace and initiating success for hoteliers around the world.Links:Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: htt...
Realizing the benefits of technology for hotel operations | with Tobias Koehler
February 17, 2023 05:00 - 23 minutes - 21.2 MBThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tobias Koehler, Chief Commerical Officer at BIG MAMA Hotels, share how hoteliers can adopt technology to tap into new opportunities. Koehler also provides tools hoteliers can use to provide further education on digitization in hospitality. Links:Tobias Koehler: https://www.linkedin.com/in/tobiaskoehler/ BIG MAMA Hotels: www.bigmamahotels.comHSMA: www.hsma.deRemote Hotel: https://www.hsma.de/de/fachbereiche/technology/...
Recognizing the value of travel powers unforgettable guest experiences | with Pete Sams
February 03, 2023 05:00 - 26 minutes - 23.8 MBThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Pete Sams, Chief Operating Officer at Davidson Hospitality Group, explore what compels guests to travel and how hotels can capitalize on this motivation to deliver an exceptional guest experience. Sams also sheds light on how creating a culture that supports hotel staff is critical in providing quality service. Links:Pete Sams: https://www.linkedin.com/in/petesams/Davidson Hospitality Group: https://davidsonhospitalit...
Understanding social group travel | with Philip Bates
January 20, 2023 05:00 - 21 minutes - 19.7 MBThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Philip Bates, Managing Partner at TMC Group, take a look at the history of social group travel. They also explore how the industry’s increasing tech adoption has the potential to simplify challenges for this particular travel segment.
That's a wrap: fun moments from this season
December 20, 2022 05:00 - 3 minutes - 3.06 MBWe’re wrapping up this season of Hotel Moment! Thank you to all our listeners. We hope you’ve learned a lot and enjoyed getting to know our guests.
Exceeding guest expectations by designing a unique stay | with Zachary Schwartz
December 02, 2022 05:00 - 26 minutes - 23.8 MBIn this industry, we know guests crave exceptional experiences. And increasingly, they want their stays to offer the flexibility they need while making them feel like true locals.
Starting a Career in Hospitality
November 18, 2022 10:00 - 7 minutes - 6.6 MBThis week on the Hotel Moment podcast, we’re going back to one of the questions Karen Stephens, Revinate’s CRO, asks every guest: “How did you get your start in hospitality? And what was your first day like on the job?” Tune in to hear how past guests answered and to discover the value of humble beginnings. Links: Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/ Podcast Page: https://www.revinate.com/podcast/ Youtube: https://www.youtube.com/c/Revinate Hotel Momen...
Starting a career in hospitality
November 18, 2022 05:00 - 7 minutes - 6.6 MBNot everyone starts at the top. It can take years to build your career, but the experiences you have and the lessons you learn along the way make the journey worth it.
How the Cloud Can Improve Hotel Operations | with Matthijs Welle
November 04, 2022 09:00 - 21 minutes - 19.7 MBIt can be difficult to switch to a new way of doing things, but a different approach can completely transform your business. This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Matthijs Welle, CEO of Mews, get into the details of how hoteliers can benefit from cloud-based software. Tune in to discover some cloud use cases and hear how Welle has seen hotels find success after upgrading their software. You’ll also find out how to leverage your data to dig into...
How the cloud can improve hotel operations | with Matthijs Welle
November 04, 2022 05:00 - 21 minutes - 19.7 MBThis episode covers the ins and outs of cloud-based software while diving into the benefits of upgrading hotel technology to better manage guest data.
Hospitality From a Global View | with Rob Mangiarelli
October 21, 2022 09:00 - 24 minutes - 22.3 MBBecause guest expectations vary around the globe, hotel operations look a little different in every country. This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Rob Mangiarelli, President and COO at Atrium Hospitality, discuss how global travel impacted their views on hospitality. Listen in to find out why broadening your perspective and approach toward operations can lend to a more well-rounded guest experience. You’ll also find out how data collection is p...
Hospitality from a global view | with Rob Mangiarelli
October 21, 2022 05:00 - 24 minutes - 22.3 MBThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Rob Mangiarelli, President and COO at Atrium Hospitality, discuss how global travel impacted their views on hospitality.
Taking Care of Your Staff to Deliver Exceptional Guest Experiences | with Paul Hitselberger
October 07, 2022 09:00 - 22 minutes - 20.6 MBFundamentally, the guest experience is at the core of hospitality. This week we talk with Paul Hitselberger, COO of First Hospitality as he delivers a compelling perspective as to why people are at the heart of this industry. We hear how Paul got his start in hospitality, and how that shaped his view toward hotel operations to value both staff and guests. Paul also shares insights on how to develop your guest experience strategy. Links: Paul Hitselberger: https://www.linkedin.co...
Taking care of your staff to deliver exceptional guest experiences | with Paul Hitselberger
October 07, 2022 05:00 - 22 minutes - 20.6 MBThis week we talk with Paul Hitselberger, COO of First Hospitality as he delivers a compelling perspective as to why people are at the heart of this industry.
Budget Season From a Hotelier's Perspective | with Johnathan Capps
September 23, 2022 09:00 - 38 minutes - 34.8 MBBudget season is upon us. This week we get a hotelier's perspective. We talked to the CRO of Charlestowne Hotels, Johnathan Capps, about forecasting accurately, drilling down comp sets, and including tech adoption in budgeting. Links: Johnathan Capps: https://www.linkedin.com/in/johnathan-capps-78609011b/ Charlestown Hotels: https://www.charlestownehotels.com/ Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/ Podcast Page: https://www.revinate.com/hotelmomentpodc...
Budget season from a hotelier's perspective | with Johnathan Capps
September 23, 2022 05:00 - 38 minutes - 34.8 MBBudget season is upon us. This week talk to the CRO of Charlestowne Hotels, Johnathan Capps, about forecasting accurately, drilling down comp sets, and including tech adoption in budgeting.
Innovation & Tech Adoption in Hospitality | with Fabricio Titiro
September 09, 2022 09:00 - 40 minutes - 36.9 MBThe hospitality industry always seems to be behind the curve when it comes to technology. How can we in hospitality be more innovative and adopt technology with confidence? Fabricio Titiro, the Director of Product Management at Oracle, joins us to talk about tech adoption and innovation in the hospitality and travel industry. Oracle has always been one of the most innovative companies in our industry and Fabricio shares their newest offering, OHIP, which he calls an "enabler for ...
Innovation & tech adoption in hospitality | with Fabricio Titiro
September 09, 2022 05:00 - 40 minutes - 36.9 MBThe hospitality industry always seems to be behind the curve when it comes to technology. Fabricio Titiro, the Director of Product Management at Oracle, joins us to talk about innovation and tech adoption in the hospitality and tourism industry.
Labor Trends, Flexible Scheduling, and Creative Staffing Solutions | with Peter Ricci
August 26, 2022 09:00 - 38 minutes - 34.9 MBA lot of people left the hospitality and travel industry during the pandemic. Either they were laid off, lost their jobs, or decided to take new ones in different industries. But, are they coming back? And if not, how do you replace those who left? Even though most of the industry seems to be returning to normal, staffing is still a big challenge for many hotels. Especially with the increasing openings for remote job opportunities and the fact that many roles in hotels require ...
Labor trends, flexible scheduling, and creative staffing solutions | with Peter Ricci
August 26, 2022 05:00 - 38 minutes - 34.9 MBPeter Ricci, the Clinical Associate Professor and Director of the Hospitality & Tourism Management Program at Florida Atlantic University, joins us to talk about what he's seeing with labor trends in the hospitality industry. And we also talk about what we can do to make jobs in the industry more attractive.
Cautious optimism for the travel industry in late 2022 | with Noreen Henry
August 12, 2022 05:00 - 17 minutes - 16.3 MBThe Hotel Moment podcast is back! Our Chief Revenue Officer, Karen Stephens (aka Prof K) sits down with Noreen Henry, Chief Revenue Officer at Sojern, to discuss the rebound in the travel industry and what we can expect for growth as we look at cautious optimism for the travel industry in late 2022.