Taking Care of Your Staff to Deliver Exceptional Guest Experiences | with Paul Hitselberger

Hotel Moment

English - October 07, 2022 09:00 - 22 minutes - 20.6 MB - ★★★★★ - 8 ratings
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Previous Episode: Taking care of your staff to deliver exceptional guest experiences | with Paul Hitselberger

Next Episode: Hospitality from a global view | with Rob Mangiarelli

Fundamentally, the guest experience is at the core of hospitality.

This week we talk with Paul Hitselberger, COO of First Hospitality as he delivers a compelling perspective as to why people are at the heart of this industry. We hear how Paul got his start in hospitality, and how that shaped his view toward hotel operations to value both staff and guests. Paul also shares insights on how to develop your guest experience strategy.

Links:
Paul Hitselberger: https://www.linkedin.com/in/paul-hitselberger-b987917/
First Hospitality: www.firsthospitality.com
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/podcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate

Produced, edited, and published by Make More Media