3. Covid and Customer Experience with Ian Barkin
HFS The Bottom Line Podcast
English - April 07, 2020 19:24 - 48 minutes - 44.1 MBTech News News Technology analyst analytics artificialintelligence automation blockchain bpo changeagents cybersecurity digital digitalstrategy Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
On this months instalment of HFS The Bottom Line, we welcome Ian Barkin, Chief Marketing & Strategy Officer at Sykes who chats to SVP of Research Ollie O'Donoghue and VP of Research and customer experience expert Melissa O'Brien, delving into the affects of covid19. Ian also details how Sykes is responding, first hand, to the crisis as they shift to a digitally optimized business model and what he predicts for the post-pandemic after party.
Our HFS analysts; Josh Matthews, Erica Bisognano and Emily Coates share some industry insights on automative acquisitions, supermarket supply chains and shifting to a WFH business model.
Get to the point:
11 seconds: Guest interview with Ian Barkin and Melissa O'Brien
31 minutes: Analyst Josh Matthews on Accenture acquisition and the broader automotive industry
37 minutes: Analyst Erica Bisognano on supermarket supply chains
41 minutes: Analyst Emily Coates on shifting your business model to WFH
Take a look at our latest research here: https://www.hfsresearch.com/
Thank you for listening and stay safe!