2. The difficult second album

HFS The Bottom Line Podcast

English - March 10, 2020 11:54 - 27 minutes - 25.3 MB
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Previous Episode: 1. The first hello, Mike Hobday and some ants

Next Episode: 3. Covid and Customer Experience with Ian Barkin

Welcome to the second instalment of the HFS Bottom Line Podcast, or in other words "the difficult second album".

In this episode we kick off the show with some industry news and insight, joined by HFS' Research Director, Khalda De Souza, Senior Analyst Sam Duncan and Chief Research Officer, Saurabh Gupta who will cover Salesforce acquisitions, challenger banks and the launch of HFS 2.0.

Host Ollie O'Donoghue then chats to Cognizant VP, Euan Davis and HFS' Chief Data Officer, Jamie Snowdon in a candid interview about start-ups, innovators and the future of work.

In short:

00.14 - Khalda De Souza, HFS Research Director, chats recent Salesforce acquistions, including the recent Simplus.
03:29 - Sam Duncan, HFS Senior Analyst, insight on challenger banks, with the likes of Monzo and Revolut, how much are they disrupting the market?
07:15 - Saurabh Gupta, Chief Research Officer, talks HFS 2.0, new coverage, new tools and new insight.
12:40 - Host Ollie O'Donoghue chats with Cognizant VP, Euan Davis and HFS Chief Data Officer, Jamie Snowdon
26:46 - the almost relevant quiz.

Enjoy!

Visit our website to find our latest research, events and upcoming webinars: https://www.hfsresearch.com/