Empathic Communication: Affirming Strengths and Apologizing
Health Pilots
English - April 14, 2021 12:00 - 33 minutes - 30.6 MB - ★★★★★ - 7 ratingsMedicine Health & Fitness Education How To healthy medicine providers ideas well-being technology design thinking health health equity healthcare Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Empathic Communication: Reflective Listening and Open-Ended Questions
Next Episode: Navigating Power Dynamics in Co-Design
Elizabeth Morrison, an expert motivational interviewing trainer, returns to share best practices in empathy-based communication for virtual health care settings. This episode is for anyone who wants to learn more of these key techniques for phone and video visits.
Morrison tells us:
Affirming strengths means noticing and amplifying a person’s values and goodness. By affirming strengths, we show people that we are focused and attuned to what is best about them, their inherent worth and unique abilities. This strengths perspective represents a paradigm shift in the field of health care. It is a move away from traditional deficit and pathology-based communication models and towards truly whole-person care.If a rift in a conversation opens up, use “repair strategies” to rebuild the trust and relationship at hand. These strategies include expressing apology, regret, and wishes.Here’s where you can learn more about the people, places, and ideas in this episode:
Elizabeth Morrison ConsultingRsourced, Morrison’s curated collection of human-centered resourcesEmpathic Communication in Phone and Video VisitsWhat Exactly Is Motivational Interviewing?Webinar: Empathic Communication Strategies for Telemedicine© 2021 Center for Care Innovations. All Rights Reserved.