Grow Your Video Business
389 episodes - English - Latest episode: 13 days ago - ★★★★★ - 141 ratingsGrow your video business by increasing your profits and keeping your sanity all without losing your creativity! Learn how to create a system. Be inspired by filmmakers and creative professionals. Start elevating your video business to the next level. Learn more at https://studiosherpas.com/
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Episodes
381. Video Sales and Productizing Services with Maxwell Bentley
April 15, 2024 05:00In this engaging episode, Ryan sits down with Maxwell Bentley, the founder and chief storyteller at Bentley Media, to dive deep into the transformative world of video marketing. Having known each other for years and shared memorable moments at the Onward Summit, their conversation naturally flows from personal anecdotes to profound insights on the evolution of video production and marketing. Key Takeaways Transitioning from Referrals to Productized Offers The Importance of Camera Confid...
380. Learn The Two-Hour Cocktail Party Blueprint to Grow Your Business with Nick Gray
April 08, 2024 05:00 - 43 minutes - 104 MBWelcome to another episode of our podcast where we dive deep into the art of creating meaningful connections and unforgettable gatherings. Today, we're thrilled to have Nick Gray, the visionary founder of Museum Hack and the brilliant mind behind the book "The Two-Hour Cocktail Party," join us for a conversation that promises to reshape your approach to hosting. Key Takeaways The importance of hosting events to build networks and bring people together. Creating personal and memorable ex...
379. Beyond Profit: Cultivating Impact and Purpose in Business with Mike Gingerich
April 01, 2024 05:00 - 33 minutes - 81.2 MBIn this inspiring episode, Ryan Koral is joined by Mike Gingerich, an entrepreneur, author, fitness addict, and globally minded business guy. Broadcasting from Costa Rica, Mike shares his mission of "Add Value, Be Uncommon," emphasizing how personal missions can guide professional endeavors. Mike talks about the transformative power of taking vision trips to places like Ecuador, enhancing his business perspective, and fostering a deeper understanding of impact beyond profitability. He encour...
378. Growing a Wedding Film Empire with Jason McCutchen
March 25, 2024 05:00 - 46 minutes - 112 MBThis episode features Jason McCutchen, a seasoned wedding filmmaker, YouTuber, and podcaster. Jason shares insights on scaling a wedding film business, emphasizing the importance of efficient project management, creating a learning pathway for team members, and the significance of maintaining high standards across numerous projects. He discusses the transition from commercial to wedding filmmaking, strategies for training new talent, and the critical role of communication and structured task...
377. AI Revolution in Video Production: Navigating the Future
March 18, 2024 05:00 - 24 minutes - 61.4 MBIn this thought-provoking solo episode, Ryan Koral delves into the transformative effects of Artificial Intelligence (AI) on the video production world. From personal anecdotes to industry-wide implications, Ryan explores how AI technologies like ChatGPT and Sora are reshaping content creation, from writing emails to generating photorealistic images and videos. He contemplates the future role of video professionals in an AI-dominated landscape, emphasizing the importance of strategy, storyte...
376. Discipline Meets Strategy: Behind the Scenes Coaching Call with Frank Farrell
March 11, 2024 06:00 - 32 minutes - 79 MBEpisode 376 Overview In this insightful episode of "Grow Your Video Business," Ryan Koral dives deep into the importance of having discipline in both personal and professional life, drawing parallels from his own experiences in high school football to the video production business. He emphasizes the significance of having a vision, a plan, and how these elements fuel discipline, leading to success. The episode also explores the impact of strategic growth through effective client attracti...
375. Breaking Boundaries through Directing, Dreaming, and Doing with Roxana Baldovin
March 04, 2024 06:00 - 41 minutes - 99.8 MBThis episode features an insightful conversation with Roxana Baldovin, a multi-talented writer, director, and actress known for her vibrant and creative work in the music video industry, including the acclaimed video for Doja Cat's "Tia Tamara." Roxana shares her journey, from the challenges of navigating the industry and breaking out of being pigeonholed, to her personal projects and vision for the future. She offers valuable advice for aspiring directors and creators, emphasizing the impor...
374. Elevate Your Pricing Model: with Bri Seeley
February 26, 2024 06:00 - 48 minutes - 115 MBIn this enlightening episode, Ryan is joined by entrepreneur coach Bri Seeley to discuss the critical shift from time-based to value-based work for videographers and business owners. They explore the importance of recognizing the true value of one's work, moving beyond hourly rates, and the impact of this approach on business growth and personal freedom. This episode is a must-listen for those seeking to transform their business mindset and practices. Key Takeaways Learn how to transition...
373. Revolutionizing Your Online Presence: Social Media Strategies with Katie Brinkley
February 19, 2024 06:00 - 46 minutes - 112 MBIn this episode, Ryan talks with social media expert Katie Brinkley about effective strategies for using social media to grow your video business. Katie shares insights on the importance of intentional content creation, the value of community building, and the benefits of diversifying content types to align with various platforms and audience preferences. Key Takeaways Discover how intentional content creation can significantly boost your social media presence. Learn the importance of c...
372. Personal Branding Secrets for Videographers with Christine Gritmon
February 12, 2024 06:00 - 40 minutes - 98.3 MBRyan engages in a captivating discussion with Christine Gritmon about the power and importance of personal branding for video professionals. Christine shares insights on how personal branding can significantly impact client relationships, business growth, and self-representation in the digital world. This episode is packed with practical tips for those looking to enhance their presence and influence in the video industry. Key Takeaways Learn how to harness the power of personal branding t...
371. Leveraging Branding for Long-Term Success with David Masters
February 05, 2024 06:00 - 58 minutes - 139 MBIn this insightful episode, Ryan chats with David Masters about the transformative power of effective branding in video business. They delve into the importance of authenticity, building a legacy through branding, and the impact of strategic positioning. Whether you're a solo videographer or run a full-scale production company, this episode offers invaluable insights into elevating your business through thoughtful branding. Key Takeaways Discover the profound impact of authentic branding ...
370. Ryan Koral Unplugged: A Candid Look at 20 Years in Video Business
January 29, 2024 06:00 - 17 minutes - 46 MBIn this introspective solo episode, Ryan Koral shares his personal journey and the lessons learned in almost 20 years of running a video production business. He discusses the importance of reflection, setting goals, and the power of focusing on the 'gains' rather than the 'gaps' in personal and professional life. Key Takeaways Discover the importance of intentional reflection and learning from past experiences to grow your video business. Understand the power of setting clear, ambitious...
369. Learn How to Pivot Careers and Thrive in a New Industry with Steve Govel
January 22, 2024 06:00 - 43 minutes - 105 MBJoin us in an exciting episode where Steve Govel shares his remarkable journey from New Jersey to Sydney, and how he founded Rising Tide Film. Discover the challenges and triumphs of changing careers, finding a niche, and turning a passion for the ocean into a successful business. Steve's story is a testament to the power of adaptability, vision, and passion in entrepreneurship. Key Takeaways Learn how to pivot careers and thrive in a new industry. Discover the power of niche specializa...
368. How to Build a Strong Client Base in the Creative Industry with Tyler Hays
January 15, 2024 06:00 - 39 minutes - 94.8 MBEver thought about leaving a stable job to pursue your dream? This week, we're joined by Tyler Hays, who shares his incredible journey from engineering to founding Vessel Creative, a successful video production company. Tyler's story is a masterclass in taking risks, building relationships, and turning a creative passion into a thriving business. Whether you're an aspiring entrepreneur or looking for inspiration, this episode is a must-listen. Key Takeaways Gain insights into transitionin...
367. How to Transition from a Conventional Career to a Fulfilling Film Business with Lauren and Mitch McClure
January 08, 2024 06:00 - 49 minutes - 118 MBEver wondered what it takes to leave a secure job and chase your dream? This week's episode features Lauren and Mitch McClure from Full Send, who share their exhilarating journey into entrepreneurship. Their story is more than just about business - it's about passion, family, and the courage to embrace change. You'll find inspiration, practical tips, and relatable experiences that will motivate you in your own journey. Key Takeaways Learn how to transition from a conventional career to fu...
366. 10X Your Video Business: Insights and Strategies for Massive Growth
January 01, 2024 06:00 - 23 minutes - 59 MBThis episode of the Grow Your Video Business show dives into the world of ambitious goal-setting and strategies for scaling a video business in 2024. We also explore the significance of Big, Hairy, Audacious Goals (BHAGs), drawing insights from Dr. Benjamin Hardy and Dan Sullivan's book, 10X Is Easier Than 2X. Reflecting on past business strategies, we discuss the transformative power of focusing efforts and resources to maximize business growth. Key Takeaways Learn the art of setting and...
365. 2023 Reflections and My Biggest Mistake of the Year
December 25, 2023 06:00 - 40 minutes - 96.8 MBIn this final episode of 2023, Ryan reflects on the valuable lessons learned in the video business throughout the year. Emphasizing the significance of having a niche and resonating with one's work, Ryan discusses the challenges of project management faced by even seasoned professionals and highlights the importance of learning and evolving from those experiences. Looking forward to 2024, the focus is on refining processes, leveraging strengths, and connecting with ideal clients, with a stro...
364. Harnessing Emotional Fitness for Creative Success with Dr. Emily Anhalt
December 18, 2023 06:00 - 40 minutes - 98.2 MBIn this insightful episode, host Ryan talks with Dr. Emily Anhalt, a psychologist and emotional fitness consultant. They explore the intricacies of emotional health in the creative industry. Dr. Anhalt offers profound insights into the importance of mental health for entrepreneurs and creatives, discussing how emotional fitness can profoundly impact personal and professional lives. This episode is a deep dive into understanding the balance between mental well-being and creative productivity....
363. Mastering Confidence: The Key to Thriving in Video Production with Josh Emerick
December 11, 2023 06:00 - 44 minutes - 107 MBIn this episode of "Grow Your Video Business," we dive deep into the world of video production with special guest Josh Emerick, an Ohio-based filmmaker and DP. Together, we explore the crucial role of confidence in pricing video services effectively and ensuring you're valued appropriately in the industry. Discover actionable strategies for attracting and collaborating with high-value clients who share your vision, as Josh shares his wealth of experiences in client relationship building. F...
362. From Humble Beginnings to Multi-Figure Success: Marissa Nielsen's Remarkable Journey
December 04, 2023 06:00 - 38 minutes - 91.9 MBIn this empowering episode, Ryan converses with Marissa Nielsen, a successful money and business strategist. Marissa shares her journey from humble beginnings to establishing seven multi-figure organizations. The episode dives deep into the mindset of creative filmmakers and entrepreneurs, discussing strategies to enhance their financial and personal growth. Listeners will gain invaluable insights on self-belief, overcoming challenges, and the power of positive thinking in business and life....
361. The Artrepreneur's Guide to Filmmaking Success with Ethan de Aguiar
November 27, 2023 05:00 - 41 minutes - 100 MBIn this episode of the podcast, we delve into the fascinating world of blending artistry and entrepreneurship. Ethan de Aguiar explains the concept of being an "artrepreneur," where artistic passion meets the entrepreneurial spirit, and gain insights into the complex dynamics of business relationships within the creative industry. Ethan shares his personal journey in the film industry, operating as a one-man film crew, and emphasizes the significance of mentorship and giving back to the comm...
360. Mastering the Business Behind Your Videos: Strategies for Success with Alyssa Houseknecht
November 20, 2023 06:00 - 47 minutes - 114 MBIn this episode, we talk with Alyssa Houseknecht, a seasoned commercial filmmaker, to explore the delicate balance between creativity and business acumen in the world of commercial filmmaking. Join us as we delve into effective strategies for pricing, client acquisition, and enhancing your business's overall impact. Key Takeaways You'll learn effective strategies for appropriately pricing your work, ensuring you're compensated for your skills and effort. Discover the secrets to attrac...
359. Understanding Your Worth: A Guide for Filmmakers with Andrew Mason
November 13, 2023 06:00 - 40 minutes - 97.7 MBIn this episode, we're joined by Andrew Mason and discuss the art of understanding your value as a filmmaker. As we chat, we'll get real about why it's so important to set those boundaries with your clients and how to do it like a pro. You won't want to miss the practical advice Andrew shares on confidently approaching clients. Key Takeaways You'll discover the importance of truly understanding your worth in the filmmaking industry. You'll gain insights into setting clear boundaries wit...
358. Harnessing Webinars for Effective Video Marketing with Jason Fladlien
November 06, 2023 05:00In this episode, Ryan is joined by Jason Fladlien to explore the transformative power of webinars in video marketing. They delve into the evolution of video marketing in the post-2020 landscape, emphasizing the enduring significance of live interactions in webinars. The discussion also highlights the importance of addressing client needs in their language and underscores the value of adopting a service-oriented mindset in the world of business. Tune in to gain valuable insights into harnessi...
357. Navigating the World of Video and Photo with Joel Cordero
October 30, 2023 05:00 - 32 minutes - 79.7 MBIn this episode, Ryan and Joel Cordero delve into the world of video and photography, tracing Joel's journey from his early days with mentor Ben to his specialization in real estate, the marine industry, and cannabis photography. Joel shares insights into his team dynamics and the importance of clear client expectations and structured processes in creative work. This conversation provides valuable insights for aspiring visual artists and offers a glimpse into the intricacies of visual storyt...
356. Embracing Community and Growth: Lessons from the Onward Summit
October 23, 2023 05:00 - 21 minutes - 34.1 MBIn this episode of the podcast, Ryan reflects on his recent in-person event, the Onward Summit. He shares insights on the importance of community for filmmakers and entrepreneurs, especially during challenging times. Ryan encourages listeners to assess their business goals, seek out supportive communities, and embrace personal and professional growth. Key Takeaways Discover the value of building a supportive community in the filmmaking and entrepreneurial world. Learn how to adapt and t...
355. The Value Equation: Mastering Success in Corporate Video
October 16, 2023 05:00 - 20 minutes - 33 MBIn this episode of the podcast, Ryan shares a powerful message about recognizing your true worth in the world of video business. Discover how understanding your value can transform your approach to pricing, client acquisition, and business confidence. Key Takeaway Learn the importance of valuing your unique perspective and expertise in the video industry. Understand how setting the right prices aligns with your worth and attracts ideal clients. Gain insights into building a thriving v...
354. Passion-Driven Filmmaking: Attracting the Right Clients with Jeremy Thibodeau
October 09, 2023 05:00 - 44 minutes - 66.6 MBIn this episode, Ryan interviews Jeremy Thibodeau. They explore the enduring theme of passion and purpose in the world of work. Jeremy emphasizes the significance of passion in attracting clients who value that enthusiasm and highlights the importance of having a "guiding star" to stay motivated and on track. The conversation also delves into the globalized nature of remote work and its impact on collaborations with clients worldwide. Tune in to gain valuable insights into succeeding in toda...
353. Driving Growth Through Authentic Connection with Crystal Tosh
October 02, 2023 05:00 - 46 minutes - 68.6 MBIn this enlightening episode of podcast, Ryan engages in a candid conversation with Crystal Tosh. They explore the evolving landscape of video production, emphasizing the importance of authentic communication, understanding client needs, and leveraging technology like ChatGPT. Key topics covered include: The significance of face-to-face interactions in building trust. The challenges and benefits of using AI tools like ChatGPT. The essence of simplifying communication for better under...
352. From Motion Design to Business Strategy: Kevin Rapp's Journey
September 25, 2023 05:00 - 51 minutes - 76.2 MBIn this episode of the podcast, Ryan sits down with Kevin Rapp, a seasoned professional with over 15 years in the video production industry. They delve into the intricacies of the video business, from understanding client needs to the strategic role of video in achieving business goals. Key topics covered include: The transition from motion design to leading a consulting company. The growth journey of Root Insurance with Kevin's involvement. The importance of being a strategic partne...
351. The Art of Being a Solution: How to Grow Your Video Business with Walid Azami
September 18, 2023 05:00 - 47 minutes - 70.6 MBIn this episode of the podcast, Ryan is joined by Walid Azami to discuss the business of video production. They dive into the importance of positioning oneself as a solution to clients' problems, understanding clients' needs, and how to approach pricing and sales. Key topics include: The importance of being a solution to a problem clients have or will have. How to stand out in a crowded market. The power of reaching out to people and building relationships. The impact of surrounding y...
350. How to Navigate the Challenges of Video Production | Tips for Commercial Filmmakers
September 11, 2023 05:00 - 42 minutes - 62.7 MBIn this milestone episode of the podcast, Ryan discusses the unpredictable nature of the video business, the challenges of prospecting, and the importance of adaptability. He shares personal experiences, insights from his journey, and the evolution of his production company, Tell Studios. Ryan also touches on the significance of niching down in the industry and the transformative power of documentary storytelling. Key Takeaways You'll discover the importance of predictability in the video...
349. From Social Media to Live Video: Jim Fuhs' Journey of Adaptation
September 04, 2023 05:00 - 47 minutes - 70.6 MBOn today’s show I talk with Jim Fuhs about something he has loads of experience with - creating connections through your brand by leveraging video content. This is a particularly important episode for video businesses. We talk not only of the value you can add to your own business through using video, but also how you can extend this knowledge to your video clients when creating content for them. We also cover a bit of how AI is affecting video and storytelling. The truth is that we will a...
348. Mastering Sales and Pricing in Video Production with Matt Johnston
August 28, 2023 05:00 - 42 minutes - 63.2 MBToday on the show Matt Johnston and I have a compelling conversation that will change the way you think about pricing and selling your work. The most important thing to keep in mind when working with your potential clients is that you are the expert who can provide something to help them achieve their goals. You aren’t selling video, you are selling solutions. This understanding paired with the mindset to commit to your business and believe in yourself will help you grow your business into s...
347. Consistency and Connection: Video Marketing Insights with Peter Grano
August 21, 2023 05:00 - 1 hour - 88.7 MBOn the show this week I talk with Peter Grano about one of the biggest keys in business - building strong relationships. Sometimes we get so focused on making money that we lose sight of what really matters. The relationships that you build are what will contribute more enjoyment than anything else in your business. We also talk about some different strategies for effective video marketing for your business and for your clients. It’s important to use a style of video that fits your target ...
346. The Power of Clear Positioning: Lessons from Robby Fowler
August 14, 2023 05:00 - 44 minutes - 67.2 MBOn the show today I have a wonderful conversation with Robby Fowler about just how important it is to get crystal clear on who you serve and what problems you solve for them. This will help you turn a blanket brand strategy that connects with no one into a clear and compelling call that will show your target audience that you know and understand them. By getting clear on who you serve, what problem you solve, and how you can accomplish this for them; you will be able to pull in more leads, b...
345. Mastering Organic Social Media and Content Marketing with Dorien Morin-van Dam
August 07, 2023 05:00 - 48 minutes - 72.7 MBToday on the show, I talk with Dorien Morin-van Dam, an expert in organic social media and content marketing, about the slippery subject of social media marketing for your business. In the conversation, we break down some simple ways that you can get started with social media marketing for your business that is meaningful and effective for you. We also discuss the importance of targeting your marketing so that it is not a waste of time and how to repurpose content to maximize your exposure a...
344. Building a Magnetic Movement Through Empathy and Connection with Duane Zingale
July 31, 2023 05:00 - 57 minutes - 83.8 MBNo one wants to be the annoying person who simply pesters people until the agree to buy. That approach to marketing will only take you so far, and is not the way to create fulfilling relationships. On today’s show I talk to Duane Zingale about his journey of breaking away from that style of pressure marketing and instead leveraging genuine relationships. Stop viewing yourself as a salesperson and start viewing yourself as a leader. Once you have built a healthy relationship with someone, you...
343. Embracing Human-Centered Communication: Insights from Ethan Beute on Personal Connections in a Digital World
July 24, 2023 05:00 - 46 minutes - 68.4 MBIn the digital landscape that we live and do business in, the human-centered connection has been stripped away from many of our relationships. On today’s show I talk with Ethan Beute about how to overcome this hurdle and excel in all of your relationships through embracing human-centered communication. We focus on one of the simplest and most effective ways to break down this digital isolation - video messaging. Sending video messages allows you to interact with others like no other form of ...
342. Content-Driven Connections with Morgan J. Ingram
July 17, 2023 05:00 - 48 minutes - 73.2 MBIn this episode, we delve into the power of content-driven conversations and Morgan's innovative approach to generating traction online. We talk about how Morgan creates captivating shows that not only engage audiences but also deliver tangible results. Also we explore the concept of embracing authenticity and vulnerability, revealing how sharing failures and challenges can deepen connections with our audience and in turn foster greater support and engagement. Don’t get stuck in the trap of ...
341. The Power of Serving Others in Your Video Business with Nathan Cheuvront
July 10, 2023 05:00 - 48 minutes - 81.5 MBAt the deepest level, we are in the business of helping people. In order to succeed in the business of helping people, the most important thing is for your business to be others-oriented. On today's show, our guest Nathan Cheuvront has built a wildly successful commercial video business by putting special attention on how his business interacts with people. From the very beginning, Nathan and his business partner have focused significantly on serving others, taking personal responsibility, b...
340. Momentum is Messy
July 03, 2023 05:00 - 33 minutes - 50.7 MBOn today’s show I take some time to reflect and share with you some changes that I am walking through in this season. For me it’s a time of reevaluating and it has produced a passion and a drive within me that I haven’t experienced in years. I want you to feel this way about your business too. Many times we get so caught up in all of the things that we have to do that we miss the heart of why we do what we do. I believe this is the quickest way to suck the life out of your business. I want...
339. The Fastest Way To Grow Your Business - A Mastermind Group
June 26, 2023 05:00 - 58 minutes - 89.3 MBToday on the show, I am joined by two students from my mastermind group to explore what type of impact being in a powerful community mastermind has had on us and our businesses. A thriving community that you can trust and can keep you accountable is one of the most effective and efficient ways to grow your business, help avoid pitfalls, and overcome internal hurdles keeping you back from success. The value of these groups cannot be overstated. Do whatever it takes to find some close communit...
338. Driving Transformation Through the Power of One: Kelly Baader's Guide to Building a Profitable Business
June 19, 2023 05:00 - 46 minutes - 68.6 MBThe entrepreneurial journey is one that is filled with challenges and obstacles to overcome in order to succeed. Today on the show, my guest Kelly Baader is someone who has faced many personal and business challenges and had what it takes to overcome them all. When you are called into this journey, it’s your character that will help carry you through the difficulties and into massive success. Kelly explains how she found strength in facing her struggles and how to take intentional time to st...
337. Building Connections through Creativity and Authentic Branding: Insights from Shannon Williams
June 12, 2023 05:00 - 54 minutes - 80.3 MBDo you want to revolutionize the way that your business interacts with clients? It’s time to put some serious attention on how your clients experience your brand. Shannon Williams is a truly creative soul who knows how to infuse his business with the power of story and connection. Tap into your secret weapons of clear communication, vulnerability, and emotional appeal to create a client experience that is genuine and puts your client in the center. If you develop your client experience we...
336. Facial Coding and Emotional Intelligence in Business and Filmmaking: An Interview with Dan Hill
June 05, 2023 05:00 - 42 minutes - 67.6 MBHave you ever wanted the superpower to be able to tell what people really think and feel about you? Facial Coding is the next best thing! People lie with their words all of the time and will often tell you what they think you want to hear. But on today’s episode, Dan Hill shares some of the tricks that he has learned over years of working as a facial coding expert that will help you cut through these lies and get to the truth. Being able to understand what people really think by understandin...
335. Transforming Passion Projects into Profitable Ventures: An Interview with Cody Dulock of Filmsupply
May 29, 2023 05:00 - 38 minutes - 58.4 MBIf you’re just itching to find a way to turn your passion projects into profitable and sustainable sources of income, then today’s show with Cody Dulock is certainly for you! Through his work with Musicbed, Filmsupply, and other brands, Cody has developed a process for how to approach creating work that is not only fulfilling for you, but also profitable. Stop just dreaming about having the creative freedom to create the films that you want, take some real steps to make them a reality! Key...
334. Secrets to Building a Successful Agency with Billy Sticker
May 22, 2023 05:00 - 48 minutes - 73.4 MBThis week on the show we look at some key scaling and marketing techniques for your business! Billy Sticker has built a thriving business that is a blessing to his life and the lives of others. The only way to achieve this is by building a talented team that can function without you. It takes laying down some pride to be able to let go of the reins and train your team so that they can trust them to carry the business forward. Billy shares some secrets on highly effective niche marketing fo...
333. Insights on Human-Centered Filmmaking: An Interview with Dan Tyre, Former HubSpot Employee and Angel Investor
May 15, 2023 05:00 - 48 minutes - 71.9 MBToday on the show with Dan Tyre, we talk about how infusing your business with a human centered outlook at every level can help you achieve exponential growth while maintaining healthy relationships. Dan is a rapid growth expert and has many tips from years of developing several massively successful startups. We talk about some of the most important keys to growth such as niching, effective websites, human centered sales, and the “freemium” business model. This conversation is a much neede...
332. Creating Remarkable Customer Experiences in Corporate Filmmaking: Lessons from Shep Hyken
May 08, 2023 05:00 - 39 minutes - 59.1 MBThe quality of the customer service experience that you provide is equally as important as the quality of the work that you produce. On the show today I talk with customer service expert Shep Hyken about how to create a truly remarkable customer service experience in your business. Customer service is not simply a department within your business, it’s a philosophy that should permeate every step of your customer service journey. Every single interaction between your business and your clie...