In this episode, Chris and Michael discuss the importance of implementing systems for answering phone calls and other inbound messages in a quick and effective manner to win more business.

In this episode, we cover:


Why failing to answer the phone is detrimental to business.
Common reasons businesses don’t always pick up the phone (busy, not enough resources, anxiety, etc.)
How to manage newer forms of inbound contact (Facebook messenger for business, SMS, Instagram, etc.) to gain online sales leads.
How to disrupt the consumer’s “scanning mode” to generate new leads.
The utility of trackable phone numbers.
Why call center services are still useful, and who should consider using them.
The advantages of using a call recorder system or service.
The importance of identifying credentials on the front end.

For more information on the tools and resources mentioned in this episode, please visit:
SearchPrimer: https://www.searchprimer.com/