Group Practice Tech
139 episodes - English - Latest episode: 5 days ago -Group Practice Tech by Person Centered Tech: a podcast where we help mental health group practice owners ethically and effectively leverage tech to improve their practices.
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Episodes
Episode 134: [Leadership & Supervision] The Three Hats of a Successful Practice Owner with Dr. Tara Sanderson
November 27, 2020 13:00 - 54 minutes - 41.1 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. In our latest episode, we’re talking with Dr. Tara Sanderson about supervision and leadership in a group practice context. We discuss reasons to become a supervisor, supervision as a business model, skills to equip interns with, developing ethical critical thinkers, using values to guide decision making, the clinician side vs. the business owner side, the three hats of pra...
Episode 133: [Risk Management ] Managing 2020 the HIPAA Compliant Way
November 20, 2020 13:00 - 37 minutes - 29.6 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. In our latest episode, we’re talking about contingency planning. We discuss how 2020 is the poster year for contingency planning, short term vs long term plans, HIPAA standards, risk management, backups, performative HIPAA compliance, emergency mode operation plans, business continuity, being proactive vs. reactive, learning things the hard way (2020!), criticality analysi...
Episode 132: [Efficiency] Online Forms, Intake Paperwork & Initial Contact
November 13, 2020 13:00 - 33 minutes - 26.8 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. In our latest episode, we’re talking about managing and leveraging online forms in your group practice. We discuss form functionality, online forms for telehealth, ease of use + convenience, form security, HIPAA identifiers, when PHI becomes your responsibility, Google Forms, what to ask in contact forms, what kind of information can go on secure forms, specific software o...
Episode 131: [Existential Dilemmas] What You Can Do for Our Future as a Group Practice Owner
November 06, 2020 13:00 - 32 minutes - 27.5 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. In our latest episode, we’re talking about constructive things that you can do to positively impact the future, especially in terms of access to behavioral health care. We discuss why we decided to record this week, the increased need for therapy services right now, advocating with insurance companies for telehealth, clarity and parity around telehealth payment, toxic posi...
Episode 130: [Practice Management] Implications of the Federal "Open Notes" Rule (Effective Nov. 2nd)
October 30, 2020 12:00 - 32 minutes - 26 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. In our latest episode, we’re talking about the upcoming federal Open Notes Rule, which goes into effect on November 2, 2020. We discuss who needs to know about this new rule, the short term and long term effects of this rule, the electronic health records initiative, quality and coordination of care, the 21st Century Cures Act (and how it is not HIPAA), information blockin...
Episode 129: [Remote Team Management] Why Internet Phone (VoIP) Is The Best Thing Ever & Why Your Practice Should Have It
October 23, 2020 12:00 - 38 minutes - 31.9 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. In our latest episode, we’re talking about why internet phone, or VoIP (which stands for Voice over Internet Protocol), is such a useful tool to have in your toolbox. We discuss client communication between sessions, the circle of control of the practice over personal devices, keeping client data discoverable to the practice, board complaints, separating personal systems fr...
Episode 128: [Business Growth] Hiring Teletherapy-Only Clinicians to Meet Demand
October 16, 2020 12:00 - 51 minutes - 43.4 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. In our latest episode, we’re talking about the increasing demand for teletherapy and hiring clinicians for teletherapy only in your group practice. We discuss how to increase capacity to meet growing client need, hybrid providers, the pros and cons of teletherapy only providers, office space concerns, insurance coverage for telehealth, culture change for your providers, de...
Episode 127: [Tele-Assessment] Can Assessments Be Done Remotely? Considerations for Tele-Assessment With The Testing Psychologist, Dr. Jeremy Sharp
October 09, 2020 12:00 - 30 minutes - 24.6 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking to Dr. Jeremy Sharp from The Testing Psychologist about remote assessments. We chat with Jeremy about the background of tele-assessment, the efficacy of tele-assessment, how to re-norm instruments for tele-assessment, equivalency studies, proctors, at-home testing, remote/in-office hybrid models, AI based assessments, best practices, insurance cove...
Episode 126: [The Teletherapy Lawyer] How Are We Going to Get Teletherapy Payment Parity After COVID?
October 02, 2020 12:00 - 26 minutes - 20.9 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking to Eric Strom, JD, PhD, LMHC, about telehealth payment parity laws and how they have changed in the wake of COVID-19. We chat with Eric about what payment parity means, shady shenanigans by insurance companies, loopholes, variations state by state, advocacy, specific ways to get involved in advocacy, and removing barriers to care. Listen here: ht...
Episode 125 [Teletherapy] Translating Office Security Policies to your Staff’s Home Offices
September 25, 2020 12:00 - 39 minutes - 32.9 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking about how to manage the security of information that your practice is responsible for when you no longer have physical control over the space in which sessions are taking place. We discuss office security policies, how to do remote work in a HIPAA compliant way, restricted spaces vs public spaces, securing equipment in a home office, devices + inter...
Episode 124: [Risk Management] Keeping Up with the Hacker-Jones’, Some Quick Tips for Keeping Things Safe and Complying with HIPAA
September 18, 2020 12:00 - 28 minutes - 22.8 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking about hackers + we have a spooky story for you! We discuss how scams are getting increasingly sophisticated, social engineering, preying on a lack of knowledge, security reminders, phishing + phone scams, how to be aware of social engineering scams, password strength, and meme-ing security reminders. Listen here: https://personcenteredtech.com/g...
Episode 123 [Practice Management] What Your Tech Needs (or Doesn’t) When You Have Employees vs. Contractors
September 11, 2020 12:00 - 32 minutes - 26.7 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking about managing HIPAA compliance with employees vs. independent contractors. We discuss Business Associate Agreements, organizing things for HIPAA compliance, the IRS 20 factor test vs the ABC threshold, risk analysis, practice management systems, mail cubbies, behavioral controls vs. technical controls, technical measure solutions, and scope of re...
Episode 122 [Practice Management] Onboarding New Clinicians Fast and Easy, and Correctly
September 04, 2020 12:00 - 33 minutes - 28.1 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking about onboarding new clinicians to your group practice quickly, easily, and most importantly, correctly. We discuss lists, policy + procedure manuals, employee manuals, automation, infrastructure to put in place so you can automate successfully, BYOD, software that is helpful in onboarding, documentation, onboarding virtually, letting your practice...
Episode 121: [Practice Management] The Number One Piece of HIPAA Compliance
August 28, 2020 13:00 - 59 minutes - 49.4 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking about risk analysis and how it fits into the compliance process, especially as group practices. We discuss the what makes up risk analysis, what the purpose of it is, how it fits into the compliance HIPAA compliance picture, what complicates risk analysis, how to ensure your risk analysis is thorough and accurate, and how we manage risk analysis wi...
Episode 120: [Getting Paid] Teletherapy Insurance Billing During COVID with Barbara Griswold, LMFT of Navigating the Insurance Maze
August 21, 2020 12:00 - 42 minutes - 32.1 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking with Barbara Griswold of Navigating the Insurance Maze about billing for teletherapy during COVID-19. Barbara has done hundreds of presentations around getting paid by insurance and navigating insurance, and is a fantastic resource on insurance in group practice. We discuss the changes COVID-19 brought to billing for telehealth, single case agreeme...
Episode 119: [Teletherapy] Supervision and Teletherapy Considerations in COVID-Context
August 17, 2020 20:12 - 43 minutes - 35.7 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking about how to provide supervision via teletherapy during COVID-19. We discuss how to exchange videos, whether supervisees can do teletherapy, board rules regarding supervision + teletherapy, best practices for recording teletherapy sessions, consent for recording, developing a process for recording, security for devices, where to store recordings, t...
Episode 118: [Tools of the Trade] Mid-Summer Update on Tech Tools for Group Practices
August 07, 2020 12:00 - 46 minutes - 39.2 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re giving you an update on some tech tools we recommend for group practices. We discuss changes to popular video software (specifically Google Meet and VidHealth, having a backup telehealth plan in place, how the updates to video software can benefit your group practice, comparing features of major telehealth software options, security circles, using personal...
Episode 117: [Policy & Ethics] Social Media Policies with Dr. Keely Kolmes
July 31, 2020 12:00 - 57 minutes - 44.9 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Group Practice Tech. This time, we’re talking with Dr. Keely Kolmes about setting up social media policies in group practice. In 2010, Dr. Kolmes wrote a social media policy that was widely adopted in the field, and now they're back with updates to make it more relevant for the internet in 2020. We discuss how Dr. Kolmes developed their policy, what a social media policy is and what it should co...
Episode 116: [Tools of the Trade] Team Chat Services for Coordination and Cohesion
July 27, 2020 19:35 - 21 minutes - 18 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking about different chat services you can use in your group practice both for logistical reasons and to promote team cohesion. We discuss different software options, what to keep in mind HIPAA wise, chat options for discussing client information, using a VOIP service for messaging in your team, and the difference between messaging clients and messaging...
Episode 115: [Teletherapy] Improving Team Comfort and Effectiveness for Video Sessions
July 17, 2020 12:00 - 45 minutes - 37.1 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking about teletherapy again, but with a twist: how to make teletherapy more comfortable, both for the clinician and for the client. When your clients and your clinicians are comfortable with teletherapy, that will directly translate to effectiveness and satisfaction for both parties. We discuss teletherapy fatigue, ways to resource + equip your team, p...
Episode 114: [Teletherapy] Leveraging Cross-State Practice, including PSYPACT
July 10, 2020 12:00 - 46 minutes - 37.9 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking about the big news: as of July 1, 2020, PSYPACT (Psychology Interjurisdictional Compact) is now live! PSYPACT is now taking applications to get the APIT - Authority to Practice Interjurisdictional Telepsychology. PSYPACT is currently enacted in 13 states, but 16 other states have introduced legislation to join, so it could soon be in as many as 31 sta...
Episode 113: [Legal] Practice Marketing & Cross-Jurisdictional Practice with Eric Strom, JD LMHC
July 03, 2020 12:00 - 36 minutes - 28.7 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking with Eric Strom, owner of Strom Consulting. We talk with Eric about marketing a group practice and about cross-jurisdictional practice. We discuss ways to conceptualize marketing for a group therapy practice, marketing under HIPAA, ways to make your email marketing HIPAA friendly, how having a well thought out email security plan makes your clients ...
Episode 112: [Marketing] Joe Bavonese on Practice Marketing Strategies During COVID
June 26, 2020 12:00 - 58 minutes - 48.2 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking with Joe Bavonese, owner of Uncommon Practices. We talk with Joe about finding next steps for marketing during COVID. We’re going deep into group practice marketing strategies this week and talking with Joe all about how he’s adapted his marketing strategy during COVID times. We discuss shifting your practice to teletherapy, emai...
Episode 112: [Marketing] Joe Bavonese on Practice Marketing Strategies During COVID
June 26, 2020 12:00 - 58 minutes - 48.2 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking with Joe Bavonese, owner of Uncommon Practices. We talk with Joe about finding next steps for marketing during COVID. We’re going deep into group practice marketing strategies this week and talking with Joe all about how he’s adapted his marketing strategy during COVID times. We discuss shifting your practice to teletherapy, emai...
Episode 111: [Remote Team Leadership] Maureen Werrbach on Strategies for Leading a Team Remotely, Client Retention, Pivoting, & Phased Return to In-Person Sessions during COVID
June 19, 2020 12:00 - 47 minutes - 37 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re talking with Maureen Werrbach, owner of Urban Wellness Counseling and the founder of The Group Practice Exchange. We talk with Maureen about how she supports fellow group practice leaders, resources she provides and curates for them, and the hands-on and lived experience of being a group practice leader herself. We’re going deep remote leadership this week...
Episode 110: [Telemental Health] Practice Marketing Strategies for Expanding Practice in COVID Context
June 15, 2020 12:00 - 19 minutes - 18.9 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re chatting about some of the most effective ways to build up new clients and get past clients to return for teletherapy. We have suggestions for what to put on your website and best practices for content to sell clients on teletherapy. We also spend some time talking about how our attitudes toward teletherapy can go a long way toward shaping our clients’ thoug...
Episode 109: [Telemental Health] Legal-Ethical Landscape for Expanding Practice in COVID Context
June 12, 2020 12:00 - 38 minutes - 31.9 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. First of all, we want you to know that Person Centered Tech acknowledges that therapy as a field is very white. As group practice leaders, there's both an opportunity and a responsibility to develop and spread anti-racist practices in our own businesses as well as our professions. We can foster diversity and inclusivity within our teams and create a safe and affirming space f...
Episode 108: [Supervision] Making Sure You Get Paid With The Documentation Diva Dr. Maelisa Hall
April 17, 2020 12:00 - 1 hour - 49.4 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. Today’s episode is a conversation with the Documentation Diva herself, Dr. Maelisa Hall. Maelisa is the brains behind QAPrep.com, where she shares her endless wisdom on all things documentation for therapy practices. She offers resources on EHRs, HIPAA, supervision, consultation, and time management on her website. In today’s chat with Maelisa, we’re talking about making s...
Episode 107: [Success Story] Telehealth in a Real World Group Practice with Beth Sertell
March 13, 2020 12:00 - 49 minutes - 40.1 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. On today’s episode, (our first interview!) we’re chatting with Beth Sertell, the owner of Holistic Consultation in Columbus, Ohio. We’ve been talking a lot about Telemental Health recently (if you missed it, check out episodes 105 + 106), so today we’re talking about what Telemental Health looks like in practice in the real world! Beth completed our Group Certified Practic...
Episode 106: [Telemental Health] How Do I Get Telemental Health Going In My Group Practice?
March 06, 2020 13:00 - 53 minutes - 45.1 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. Today’s episode is focused on Telemental Health. You’ve probably heard of the benefits of telemental health (if you haven’t, listen to episode 105!), but how do you actually go about implementing it in your practice? Telemental Health is an Opportunity Zone - it can open up opportunities for therapy practices, especially group practices, but it is a bit more complicated th...
Episode 105: [Opportunities] Telemental Health: Is It Worth It?
February 28, 2020 13:00 - 40 minutes - 33.8 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. Today’s episode is focused on Telemental Health. We’re trying to answer the big question: Is telemental health worth it? Spoiler alert: We think it is absolutely worth it, especially for group practices. Telemental Health is an Opportunity Zone - it can open up opportunities for therapy practices, especially group practices. We will walk you through various consideration...
Episode 104: Recipes for G Suite Magic
February 21, 2020 13:00 - 36 minutes - 49.6 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. Today’s episode is all about recipes for true G Suite magic! How can you use G Suite’s most popular tools efficiently and effectively for your group practice? We’ll talk about third party integration of CRM and marketing systems, synchronizing appointments from your record system with Google calendar, sharing schedules with your colleagues, and how to best use Google shee...
Episode 103: Managing Your Practice’s Computers and Smartphones With G Suite
February 14, 2020 13:00 - 42 minutes - 58.8 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re discussing device management and device security using GSuite. Why should we as group practice owners care about it? Where is the difference between managing private vs practice owned devices? We talk about different GSuite settings for different organizational units, bring your own device policies, and the arguable importance of software updates. We c...
Episode 103: Managing Your Practice’s Computers and Smartphones With GSuite
February 14, 2020 13:00 - 42 minutes - 58.8 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. This time, we’re discussing device management and device security using GSuite. Why should we as group practice owners care about it? Where is the difference between managing private vs practice owned devices? We talk about different GSuite settings for different organizational units, bring your own device policies, and the arguable importance of software updates. We c...
Episode 102: [Tools of the Trade] GSuite: Consultation and Messaging for Your Team (And Outside It!)
January 30, 2020 19:11 - 42 minutes - 78.8 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. Today we’re going to talk about GSuite again, this time about how to best implement it in your practice. We’re tackling security today, including encryption, the security of Gmail, and Business Association Agreements - and have you heard of GSuite’s confidential mode already? Also, we’re giving a sneak peek at upcoming episodes on online therapy and device management. S...
Episode 102: [Tools of the Trade] G Suite: Consultation and Messaging for Your Team (And Outside It!)
January 30, 2020 19:11 - 42 minutes - 78.8 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. Today we’re going to talk about G Suite again, this time about how to best implement it in your practice. We’re tackling security today, including encryption, the security of Gmail, and Business Association Agreements - and have you heard of G Suite’s confidential mode already? Also, we’re giving a sneak peek at upcoming episodes on online therapy and device management. ...
Episode 101: [Tools of the Trade] G Suite: How Is This Thing Okay With HIPAA??? (And Why Do I Care?)
January 30, 2020 19:09 - 31 minutes - 58.8 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. In this episode, we discuss how you as a practice owner can benefit from using G Suite! Whether it’s for collaboration and communication with your team, scheduling appointments, or organizing client information - G Suite can help you be more productive and better organized. Despite being stoked by all the benefits of the tool, we do not fail to discuss security. We also ta...
Episode 101: [Tools of the Trade] GSuite: How Is This Thing Okay With HIPAA??? (And Why Do I Care?)
January 30, 2020 19:09 - 31 minutes - 58.8 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. In this episode, we discuss how you as a practice owner can benefit from using GSuite! Whether it’s for collaboration and communication with your team, scheduling appointments, or organizing client information - GSuite can help you be more productive and better organized. Despite being stoked by all the benefits of the tool, we do not fail to discuss security. We also talk...
Episode 000: [Introduction] What is Group Practice Tech All About?
January 30, 2020 19:08 - 6 minutes - 13 MBWelcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech. In this very first podcast episode we’re giving you a quick overview of how Person Centred Tech helps mental health group practice owners leverage tech to improve their practices. We’re telling you what to expect from this podcast and give you an outlook on future episodes that will help you get the best out of your tech practices. Stay tuned for the next episodes! V...