Q&A w/ Kristi Faltorusso: Joining a new organization, evaluating talent, the customer journey

Gain Grow Retain

English - June 02, 2020 00:00 - 31 minutes - 21.5 MB - ★★★★★ - 34 ratings
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Previous Episode: 'Sales' and 'Customer Success' in SMB B2B SaaS | Justin Welsh, The Official Justin

Next Episode: Q&A w/ Kristi Faltorusso: Relationship mapping, relationship dependency, & customer support and customer success

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound.

Our goal: to give tactical, direct advice to customer success leaders.

Today's segment:

Coming In as a new leader at an organization
Business-case with the CFO
Gainsight Pulse: how do you execute so fast on your 120-day plan?
Evaluating talent and presenting current employees with new job offers
Management frameworks for teams
Big goal: developing the customer journey
Transactional mindsets versus retention mindsets

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach