Q&A w/ Kristi Faltorusso: Relationship mapping, relationship dependency, & customer support and customer success

Gain Grow Retain

English - June 08, 2020 12:00 - 34 minutes - 23.9 MB - ★★★★★ - 34 ratings
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Previous Episode: Q&A w/ Kristi Faltorusso: Joining a new organization, evaluating talent, the customer journey

Next Episode: Launching a community for Customer Success Leaders

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound.

Our goal: to give tactical, direct advice to customer success leaders.

Today's segment:

Relationship mapping at organizations
Too dependent on relationships
How does your customer make money?
Freemium, proof of concept and pilot - how are you onboarding customers and applying customer success resources?
Customer success and customer support In B2B SaaS

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach