Frontier Podcast by Gun.io
307 episodes - English - Latest episode: 18 days ago - ★★★★★ - 24 ratingsAfter over a decade of working with highly skilled developers and businesses of all sizes, we've discovered that there is some pretty good advice just waiting to be shared. We've also learned that learning is something we just can't get enough of. This season of the Frontier Podcast, we'll be talking to experts from every walk of the technical life, while also taking a peek into the tech history that has gotten the world to where it is today.
Gun.io is a global talent agency that specializes in pairing the world's best software professionals with world-class companies. Interested in getting in touch? Come check us out at Gun.io.
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Episodes
Drone software and cognitively diverse remote teams
August 02, 2019 11:00 - 20 minutes - 23.1 MBEric Hauser has spent his entire career working in software engineering. Beginning with stack development and ending up in management, Eric is currently working for Drone Deploy, a San Francisco based startup that develops drone technology. Ledge and Eric sat down to discuss Drone Deploy’s business model, and how the company focuses on developing drone software as opposed to drone hardware. With commercial drones becoming increasingly affordable, the focus has shifted to developing more ad...
Machine Intelligence and the Future of AI
August 01, 2019 11:00 - 27 minutes - 31.2 MBA 20-year veteran of software engineering, Oren Boiman’s Bay Area-based Magisto has reached 100 million users over the last decade. Oren has been a visionary in his field, understanding the importance of AI well ahead of the curve. Magisto is a pioneering video editing app, which employs AI to assist with the editing process. This fascinating chat with Ledge covers the future direction of AI and user interfaces, and the importance of the younger generation ‘needing to know’ everything! If ...
Innovating a mature product: making email smarter, easier and safer
July 31, 2019 11:00 - 33 minutes - 38.2 MBWith over 50 years of existence, email is one of those things we just take for granted. But it is by no means solved: there is an ongoing conflict between security, control, and user experience. Who hasn’t struggled to organize all the information scattered through emails ahead of an important call? Alexis Panagides is the CEO of mxHero, which specializes in improving the email experience for businesses and end users through easier access, better control, and enhanced safety. Alexis shares...
Driving traffic that converts for B2B sales through video
July 30, 2019 11:00 - 26 minutes - 30.4 MBideo ads for B2C are all the ra ge in 2019: we expect our favorite brands to reach out to us through engaging, high quality video content. But what about B2B? Can video help move your customers through your funnel faster? Graeme McLaughlin is the Head of Strategy at Explainify, where he helps B2B companies communicate better with their audience to drive sales. In this podcast, Graeme and Ledge talk about marketing strategy and how sales and marketing can work together to bring in more reve...
Health tech, subscription boxes, and streaming video
July 29, 2019 11:00 - 34 minutes - 39.7 MBRyan Yockey has accrued an enviable résumé, after over 15 years of working with a wide variety of cutting-edge companies. A self-taught dev, Ryan founded his own art business, DNA Imprints, in 2006, and currently works as Director of Engineering at FabFitfun; an innovative firm that dispatches boxes packed with health-related goodies to mostly female clients. Ryan has always been at the epicenter of commerce, sales and connecting with customers throughout his career, and he shares with Le...
Measuring the Impossible with Data Science
July 26, 2019 11:00 - 23 minutes - 27.4 MBJohn Feland attempts to measure the impossible! In a world in which the consumer market is increasingly defined by data, John Feland assists companies with enhancing their social capital; the trust that consumers place in their brand. Over a diverse and impressive career, beginning with research posts at Stanford, Feland has continually refined his understanding of data, how to intelligently identify the important data, and how to gain insight from it. Today, Argus Insights, which he founde...
The inside story of Gun.io from its founder and CEO
July 25, 2019 11:00 - 34 minutes - 31.5 MBFor our special 100th episode, Ledge sat down with Gun.io’s founder and CEO, Teja Yenamadra for a first-time telling of the history of the company going all the way back to the dorm room days and tracing a winding road of pivots and relationships to today’s premium developer and client experiences. You can also watch this interview on our youtube channel by searching The Frontier: Gun.io. Thanks to Cosair Distillery for sponsoring and hosting a whiskey tasting to make this one go down smoo...
The myth of junior developer risk and how to create a balanced engineering team
July 24, 2019 11:00 - 24 minutes - 54.9 MBLee Warrick wasn’t satisfied with the standard storyline regarding junior developers. A career-changing bootcamp graduate himself, Lee heard the same tired explanations over and over again about how hiring juniors was rife with expense, risks, and headaches that from his experience just weren’t true. He started the Tech Jr podcast to support junior devs, along with a series of meetups where juniors could get together and share advice and approaches for their careers. Along the way Lee devel...
The global future of sensor technology on the smart edge
July 23, 2019 11:00 - 26 minutes - 61.8 MBCEO and President Becky Oh started her career as an Apple chip designer and quickly realized she wanted a bigger view of how her products played into the broader business. She took a role in Field Application Engineering and thus began her journey into business development, which she continued to advance until joining PNI Corporation when the now-global sensor company was in its startup phase. PNI has advanced it’s position under Becky’s leadership into a global player in the smart edge and...
Organizing a tech conference; advice from the pros
July 22, 2019 11:00 - 31 minutes - 72.3 MBTech conference veterans Sarah Withee and Colin Dean joined Ledge in this episode to talk about their combined dozen years of organizing tech conferences, what they personally get out of it, and the value the events provide when done well. We talked through all the stakeholder groups, how to take good care of them, and how to think about budgeting, speakers, and more. Colin and Sarah are two members of the Abstractions.io conference team in Pittsburgh coming up in August 2019 where over 200...
EdTech and the ‘empathy-based’ technology vision
July 19, 2019 12:00 - 15 minutes - 35.7 MBKirk Gray relishes his role as VP at McGraw-Hill Education. In this episode, Ledge talks to Kirk about his fascinating perspective on technology and education. An EdTech veteran of 18 years, Gray has worked for a variety of startups before moving into engineering leadership. Having experienced the dawn of EdTech, Gray goes into detail about the early years and how the industry has evolved. We hear how the rise of empathy-based technology promotes teachers getting the best out of their stu...
We are at the precipice of something totally, totally different
July 18, 2019 11:00 - 18 minutes - 42.2 MBAs CTO of ONIS Solutions, David Ramsey is at the forefront of the big data movement. With a passion for technology and nuanced view on the subject given his work in Africa, in this episode David shares how he expects data to change our lives in the future. Citing industry examples such as food and transportation, David’s optimistic vision of the future imagines how data collection creates jobs and enables high net creativity. Hosted on Acast. See acast.com/privacy for more information.
Investing in a smart home that won’t soon be obsolete
July 17, 2019 11:00 - 12 minutes - 29.5 MBDespite the hype surrounding virtual assistants like Alexa or Google Home, a fully digital home isn’t a reality quite yet. But can we prepare our homes for the future, to avoid tearing down walls later? How can we invest in home technology without worrying it will be obsolete in two years? Ben Wiliams, Technical Director at SAV Digital Environments sat with Ledge to chat about the challenges of building future-resistant control systems and keeping them up and running under any circumstances...
Engineer or engineering leader? What’s the difference and where do you fit?
July 16, 2019 11:00 - 12 minutes - 29.8 MBSoftware engineer or engineering leader? What’s the difference and where do you fit? Corey Nichols began his career in the tech industry as a software engineer. He anticipated working on “hands-on technical aspects of software engineering,” but instead, coordinated different teams and encouraged his developers to continue learning and improve the “quality of code” they wrote. Nichols transitioned from being a software engineer to a Director of Engineering at SonoSim, helping grow the comp...
Better smart homes with connected cloud services
July 15, 2019 11:00 - 31 minutes - 72.7 MBWhen Kent Dickson founded Yonomi just over five years ago, smart devices were still an obscure concept. But the likes of Alexa and Google Assistant helped change that, and now Yonomi is playing a major role in crafting cloud-based solutions for the smart homes of the future. Yonomi's vision was to help make life in the new smart home environment more convenient for everyday people, who are not necessarily tech-oriented. Under Dickson’s guidance, Yonomi is helping to marry together all smart...
Hybrid data science and engineering teams and remote management
July 12, 2019 13:53 - 22 minutes - 25.6 MBAs data science becomes increasingly important for business, hybrid science and engineering teams are a necessity, but managing these distinct types of experts for maximum collaboration is a compelling challenge. How can mixed teams maximize performance? In this episode Ledge sits down with Wickus Martin, Director of Machine Learning Engine ering and Data Science at Dstillery, a custom audience solutions company that uses AI to find and target ideal customers. Wickus discusses how so...
Scalable video capture and playback plus building an international team
July 11, 2019 11:00 - 24 minutes - 28.3 MBOliver Friedmann is the CTO and Co-founder of Ziggeo, an API for video recording and playback, that’s essentially like Stripe or Twilio for video. The service abstracts all of the work for developers to allow apps and websites to take advantage of video streaming and capture. Ledge and Oliver chat about the engineering challenges he and his team overcame, both client side (think old browsers) and server side (think millions of users recording concurrently), as they developed their solution....
From whimsical consumer product to critical B2B enterprise technology
July 10, 2019 11:00 - 22 minutes - 25.8 MBAmir Rubin co-founded Paracosm in 2013 with a mission to “3Dify the world.” Since then he’s led the company through a total conversion from fun, visionary consumer product to critical B2B enterprise solution. What started as an idea to 3D map the world for experiential AR turned into a technology and approach that saves enterprise customers weeks of work every day. Ledge sits down with Amir to see what it was like emotionally to transition from a visionary 3D world mapper to getting measur...
Soft skills, communication, and programming as a thinking activity
July 09, 2019 11:00 - 19 minutes - 22.4 MB“We need to be able to talk to people. Talking to the computer is the easy part.” That’s Java developer advocate Trisha Gee at JetBrains. Trisha speaks worldwide about career development for programmers, including soft skills, communication skills, and what it means to really progress your career as a developer. In this inspiring episode, Ledge talks with Trisha about listening; asking questions; sharing information, and how those activities are what make us a senior developer, a VPE, or ...
Celebrating Independence the Freelancer Way
July 04, 2019 11:00 - 5 minutes - 5.92 MBIn this July 4th bonus episode, we at Gun.io would like to celebrate the spirit of independence shared by our professional freelancers with this short audio essay from our host, Ledge. Enjoy, and happy Independence Day to you and your loved ones. Hosted on Acast. See acast.com/privacy for more information.
Hardware is hard; you make it happen or you don’t
July 03, 2019 11:00 - 21 minutes - 50 MBKeith Nothacker, Founder and CEO of BACtrack, even in college knew that he wanted to be an entrepreneur. When he was looking for something -- anything -- to sell online, he decided it was crazy that the police could test anyone for their blood alcohol level, but consumers couldn’t test themselves. So he decided to solve that problem. BACtrack pioneered the consumer market for breathalyzers, positioning the product as an affordable, consumer-friendly safety device. In 2004, BACtrack became ...
What really caused that bug?
July 02, 2019 11:00 - 13 minutes - 31.7 MBSoftware and DevOps engineers spend a great deal of time in logs, analyzing what's happened, and trying to surmise why it's happened. APM software gets us part of the way there, but what about actually seeing what the user did to trigger that bug? In this episode Ledge sits down with Doug Suvalle at Glassbox Digital to learn about their contributions to this solution set, and chat with him about how engineers can help enable the revenue functions who sit closest to business stakeholders. ...
How do you move 50TB per day to 15,000 global engineers?
July 01, 2019 11:00 - 23 minutes - 54.5 MBHow do you move 50TB per day to 15,000 global engineers? Eric Klinker knows. He’s the Founder and CEO of Resilio, and former CEO of BitTorrent. Resilio is a vastly enhanced enterprise version of BitTorrent Sync - a completely P2P alternative to Dropbox. As computing at the cloud is beginning to migrate back to the edge, some predictions say edge data growth is going to reach 50 times the current usage. Resilio is the technology designed to serve that market need. Eric sits down with Ledge...
Understanding the full business impact of your technology
June 28, 2019 11:00 - 17 minutes - 19.9 MBWhen you reach an executive position, you need to understand all of the functions of the business. That’s especially true when you grow out of a purely technical role. Your view needs to expand from the project context to the overall business context. That’s been the experience of Cheada Lao, EVP of Operations at Allied Administrators, a leader in the benefits administration field. The firm’s primary objective is 5-star customer service, which from an operations standpoint touches internal ...
Megascale high-performance decision engines
June 27, 2019 11:00 - 25 minutes - 29.6 MBIf you’re shopping online for pretty much anything, there’s a very good chance the pages you’re looking at are being dynamically generated based on A/B testing and automation powered by RedPoint. George Corugedo is the firm’s co-founder and CTO. In this episode George sits down with Ledge to discuss how his global engineering organization created industry leading decision engine performance of less than 50 milliseconds per decision and scales it using .Net Core and containers to more than 3...
The software and hardware behind parking tickets
June 26, 2019 11:00 - 21 minutes - 24.2 MBIf we’ve learned anything at the Frontier, it’s that interesting technology stories can be found anywhere… even in that parking ticket you got last month that you’re still cursing over. Ever wonder how they know where your car was parked and for how long? Ledge being a collector of parking tickets himself had to find out. In this episode, Jim Suttles, IT Director at Republic Parking Systems shares some of the amazingly elegant software and hardware solutions they use to make sure you’re pay...
Engineering management tips for worldwide Ops, Dev, and Leadership
June 25, 2019 11:00 - 28 minutes - 32.2 MBScaling an engineering organization is challenging enough when you’re colocated, and when your whole team is developers. What happens when you also introduce data science and 24/7 SRE? That’s three entirely different types of work. Now distribute those workers around the world and imagine the complexity. Ledge sits down with Alex Newman, serial founder, engineer, and management thinker about how he and his co-founders at Intuition Machines think about and solve these problems. The key word?...
DevRel and community building for authentic relationships
June 24, 2019 11:00 - 42 minutes - 48.4 MBCommunities are people who not only share common principles, but who also develop and share practices that help individuals in the group thrive. DevRel means building communities for technical audiences. If you want to know about DevRel and community building, you need to know about Mary Thengvall and her host of curated, authored, and spoken content covering these critical topics. Mary and Ledge talk authenticity, career paths, relationships, and much more in this deep dive episode. Hos...
Adopting enterprise risk management to conserve capital
June 21, 2019 11:00 - 14 minutes - 16.3 MBAPIs, microservices, connections to external systems, integration with legacy systems… the list of software complexities gets longer and longer. In this episode Ledge is joined by global enterprise IT leader Dipanjan Choudhury. With almost 20 years of experience in software development, platform, and consulting leadership roles, we wanted to get his perspectives on risk mitigation so smaller companies can learn from the best practices of larger companies and prepare themselves for growth. ...
How to manage hybrid remote/colocated teams
June 20, 2019 11:00 - 24 minutes - 28.1 MBIn this episode, Ledge sits down with Greg Starling, a full stack e-commerce and mobility expert with broad experience in the CTO seat. Ledge and Greg talk through his advice for staying on the right side of Apple’s review processes, and how to stand out in the crowd to potentially earn yourself a mobility partnership spot, based on his experience at Monscierge. We also discuss how to manage remote team members, going so far as to setup specific video terminals where each remote team member...
Scaling a team to support every stack
June 19, 2019 11:00 - 28 minutes - 32.7 MBJohn Isdell is the Director of Platform Engineering at Red Ventures. You may not know of Red Ventures by name, but you’re virtually guaranteed to have been on one of their sites like BankRate.com, Reviews.com, and CreditCards.com. They’re a digital portfolio company with a huge consumer web footprint, and with that footprint comes challenges of scale, legacy code, constant iteration, and evolving staffing needs. Ledge chats with John about organizing large teams to tackle these challenges, ...
Strategic acquisitions to enhance your company’s value
June 18, 2019 11:00 - 16 minutes - 20.3 MBMost of us have engaged with, and even built, products and platforms that make heavy use of messaging. But how does anyone know if those messages convert into sales or other actionable metrics? In this episode I sit down with David Galante, SVP of Marketing and Product Management at Mobivity to talk about how their vast point of sale data system does just that, specifically after having acquired and integrated customer loyalty startup, Belly. Stick around for some solid advice from the produc...
An Elegant Puzzle: Systems of Engineering Management (Author Interview)
June 17, 2019 11:00 - 30 minutes - 35.4 MBThere's a saying that people don't leave companies, they leave managers. Management is a key part of any organization, yet the discipline is often self-taught and unstructured. Management can make the difference between fulfillment and frustration for teams, and, ultimately, the success or failure of companies. Will Larson's An Elegant Puzzle tackles the challenges of engineering management--from sizing teams, to technical debt, all the way to succession planning. Drawing from his experienc...
Hiring a dev team when you're non-technical
June 14, 2019 11:00 - 21 minutes - 24 MBUbiquitous platform technologies like Wordpress open up a world of opportunities for entrepreneurs in every conceivable sector, yet even user-friendly tools usually require implementation and customization by qualified developers. In this episode with talk with Gun.io client, Arian Mirzarafie Ahi, a biologist and e-learning entrepreneur, about the difficulties of finding a great developer as a non-technical founder. Arian talks through the challenges, and the approach he took to overcome them...
AI for everyone, AI ethics, and problem solving
June 13, 2019 11:00 - 13 minutes - 15.8 MBYoav Rubin is a Senior Software Engineer at Microsoft working on Azure AI. Previous to that he was a Research Staff Member and Master Inventor at IBM Research. He’s a published author and self described “software guy” with a lot of interesting perspectives on the state of the art in AI. Yoav talks with Ledge about how AI, like other technologies, is being democratized through services like Azure AI such that any developer can take advantage of them. The Azure AI environment allows devs to d...
Fractals! And let the scientist have the DevOps
June 12, 2019 11:00 - 20 minutes - 23.4 MBOksana Shmaliy, scientist turned technologist, currently leads IT Strategy and Architecture at Grange Insurance, where she led the DevOps transformation company-wide. In this episode, Oksana and Ledge chat systems thinking, organizational scale, and how creative, multi-dimensional employees make the difference in high performance companies. Oksana gets super-meta, showing us how fractal theory can help us understand complex human organization. Super-fun geeky stuff right here, and you do n...
Agile transformation and delivering “first value”
June 11, 2019 11:00 - 16 minutes - 19.1 MBOne of the most difficult transitions an organization can make is moving from “how much will that cost?” and “how long with that take?” to “how quickly can we deliver first value?” That’s the essence of Agile transformation, so Ledge sat down with Jeff Despain, Sr. Director Engineering at CHG Healthcare to discuss the company’s relatively rapid and intensive transformation to Agile product teams -- a full 80-person org in just over 9 months. Jeff shares lessons about change management, lea...
Look-alike audiences for B2B success
June 10, 2019 11:00 - 25 minutes - 28.8 MBFacebook and Google pioneered lookalike audience marketing for B2C. Serial entrepreneur, and engineer-turned AI marketer, Olin Hyde, started Leadcrunch to do the same for B2B marketers, a group of buyers who behave in totally different patterns than consumers. Olin and Ledge discuss how engineers can learn about product-market fit for their ideas, and how SaaS subscription billing might not be the best fit for all businesses to unlock value-based billing. He makes a really convincing argume...
AI-powered superheroes, aka “the humans in the loop”
June 07, 2019 11:00 - 22 minutes - 25.4 MBDavid “Gonzo” Gonzalez is the CEO and Co-founder of Ziff.ai, a deep learning as a service platform. Ziff’s goal: Reduce the complexity required to profit from AI in an enterprise setting. In this episode, Gonzo and Ledge discuss how to answer the question, “How do I know as a business person if my business model can be enhanced as an AI?” It comes down to prediction, forecasting, and two areas where the profits really lie: automation, and augmentation. In other words, find opportunities to...
Product management from zero to 120 million users
June 06, 2019 11:00 - 42 minutes - 48.3 MBHow do you make application changes when you have 120 million active monthly users? Ledge sat down for an amazingly useful chat with James Colgan, Microsoft’s Sr. Product Manager for Outlook Mobile to literally answer that question. For the last few years he’s been working with the largest, most complicated, and most sophisticated organizations with one goal: super-happy users at super-massive scale. You won’t want to miss how James walks Ledge through the exact process he and his team f...
The three pillars of engineering team productivity
June 05, 2019 11:00 - 25 minutes - 28.7 MB“How does your software development team measure performance?” -- that’s the question Dan Lines and Ori Keren set out to answer with Linear B. Ledge sits down to talk with the duo, each veteran software engineering leaders with global teams and several high profile exits. While planning their solution, Dan and Ori reflected on their experiences working together, specifically targeting the incredible amount of time they spent pulling data and munging reports in order to measure and demonstra...
Ethical engineering on the path to excellent systems
June 04, 2019 11:00 - 22 minutes - 26.3 MBLiz Fong-Jones is a 15-year Site Reliability Engineer. She’s a former Google and current SRE and observability advocate for Honeycomb.io. Liz evangelizes “Building Excellent Systems” that both look out for the people who use the system, and for the people who work on it. In this fascinating episode, she talks with Ledge about wide ranging ethical issues in engineering, and about how it’s a business advantage to say you’re an ethical engineer. Hosted on Acast. See acast.com/privacy ...
Best practices from distributed team management across 30 countries
June 03, 2019 11:00 - 23 minutes - 26.6 MBChris Overton is the VP of Cloud Engineering at open source leader, Elastic, a globally distributed company with engineers in more than 30 countries. Chris and Ledge discuss how supporting remote work is an unparalleled competitive advantage that allows for hiring the very best people, regardless of location. When the entire world is your candidate pool, you’re going to be hard to beat, and commercially available technology now makes that easier than ever. After a full career of remote wor...
How customer empathy drives better engineering performance
May 31, 2019 11:00 - 28 minutes - 32.4 MBRavi Sahu is the founder and CEO of Strayos, a VC-backed computer vision and deep learning company that’s improving the mining industry by using 3D aerial intelligence to reduce costs, and to improve safety by providing highly accurate data. In this episode Ledge and Ravi discuss the importance of creating a culture of customer empathy, and how that focus has allowed for better feedback and understanding from their clientele. Ravi also discusses how the Strayos internship program works to d...
Building a Recruiting Pipeline for Engineers Who Want to Win
May 30, 2019 11:00 - 16 minutes - 18.4 MB“Engineers want to win.” says Steve Prosser, VP of Software Development at Guaranteed Rate, one of the largest retail mortgage lenders in the US, responsible for more than $20B in annual loan volume. Ever worked at a company that tries to hide engineering from executives? Not this one. Steve and Ledge discuss how their organization has gone all-in on engineer autonomy, where each and every dev manages their own communication needs all the way to direct executive team collaboration. You’ll...
AI could be your new legal assistant
May 29, 2019 11:00 - 29 minutes - 33.2 MBEver had to parse through an absolutely awful contract? How about a 60-page MSA from one of those big company procurement departments? One of the promises of AI is that the happy robots will start taking away the drudgery of tasks like parsing our 4-page IP transfer clause. In this episode, Ledge sits down with Lars Mahler, Chief Science Officer at LegalSifter. Spoiler alert: they already have AIs to do this! As a bonus Lars lays down one of the best machine learning analogies the I've hear...
China, Huawei and the future of global technology
May 28, 2019 18:03 - 21 minutes - 24.7 MBHow will Chinese companies like Huawei affect the future of cyber security? How does our relationship with China affect the open source community and the future of AI? These are big questions for big thinkers like Chris Short. Chris runs the newsletter DevOpsish and is also a Principal Product Marketing Manager for Redhat. In this episode, Chris and Ledge discuss the fundamental differences between Chinese and US internet, the technological, legal, and contractual hoops companies jump throu...
Winning in a new industry with best practices from another sector
May 27, 2019 11:00 - 18 minutes - 21.1 MBHow can best practices from one industry change another industry? 25-year Technology Executive, Dave Ugan joins Ledge in the episode to deep dive into a real example: how he spent 6 years bringing UX, CX, and technology from the hospitality and attractions industry to the end-of-life (yes, funerals) industry. Dave talks about the importance of iterating, of targeting open-minded customers early so you can turn them into evangelists, and how to take the critical feedback that helps your prod...
Killing off unplanned work for Frictionless Development
May 24, 2019 11:00 - 28 minutes - 32.2 MBUnplanned work blows up estimates, kills team morale, and drives down productivity, which makes it no surprise that the best agile engineering leaders target operations improvements as a core value. Today’s guest Shawn Kuenzler takes that mission even deeper. Scaling engineering teams is what Shawn does, and he joins Ledge to discuss balancing efficiency with empathy for customers and team members, a concept and goal state he blends into what he calls "Frictionless Development.” When we re...
Put your DevOps through P90X
May 23, 2019 11:00 - 12 minutes - 14.1 MBYou’re one of the largest exercise brands in the world. How do you get your DevOps in shape? Ledge sits down with Bob Chen, Senior Director of Technical Operations at Beachbody to chat DevOps, deployment, working with multiple distributed teams, and knocking off technical debt. See it turns out software teams often want to do their own thing… until they don’t. A good Ops team knows how to serve them, support them, and also give them room to set their own standards when needed. As Bob remind...