Highlights of Today’s Episode:
01:58 Communicate Like a Leader – Influence and Listen
02:15 Commitment vs. Compliance: What’s the difference?
03:42 Core competence consists of rational and emotional components
05:09 Influence and respond to others by listening to them
06:06 Listening to Influence: No lip service; be aware of iceberg
07:46 Find intent and affirm your understanding of it
08:01 Feelings: Be empathetic and identify unstated concerns
09:33 Influence Goal: Maximize engagement with others to maximize your build in with others and minimize resistance to your ideas
09:53 3-Steps with Stakeholders: Support, Influence, and Communication Strategies
14:48 Commitment = Inspiration to Take Action
Links and Resources in Today’s Episode:
Lisa Martin
Flourish Success Path