9. Getting your Employees, Clients and Customers to Care w/ Carl Thomas and Reid Carr

Making the Fan

English - September 30, 2019 20:00 - 1 hour - 44.1 MB - ★★★★★ - 38 ratings
Business Sports customer experience sports business fan experience employee engagement corporate culture revenue generation consumer insights operations sportsbiz consulting Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: 8. Improving Customer Experience: Lessons From the San Diego Padres w/ Erin Sheehan

Next Episode: 10. Intensity Of Interest w/ Mike Bohn

While out in San Diego, we sat down with Carl Thomas and Reid Carr at Red Door Interactive's HQ. Carl Thomas, the former CRO of Hookit, and Reid Carr, the CEO of Red Door Interactive, go deep on creating and inspiring care.

Both Carl and Reid have a long history in the B2B space of working with both major brands and corporate sponsors, as well as sports properties. So we sought out to answer three questions-

What do their employees care about? What do major brands care about?What does the end customer care about?

Enjoy this wide ranging conversation with Carl and Reid!