8. Improving Customer Experience: Lessons From the San Diego Padres w/ Erin Sheehan

Making the Fan

English - September 23, 2019 20:00 - 42 minutes - 29.5 MB - ★★★★★ - 38 ratings
Business Sports customer experience sports business fan experience employee engagement corporate culture revenue generation consumer insights operations sportsbiz consulting Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: 7. Managing by Influence vs. Authority w/ Linda Logan & John Page

Next Episode: 9. Getting your Employees, Clients and Customers to Care w/ Carl Thomas and Reid Carr

We take a journey w/ our guest, Erin Sheehan, Senior Director of Guest Experience for the San Diego Padres. This episode's larger theme is around creating a guest experience strategy for sporting events. We explore Erin's involvement and influential role in opening the Atlanta Braves' Suntrust Park and The Battery entertainment district; we cover her lessons learned as the Director of Fan Experience for the College Football Hall of Fame and Chick-Fil-A Fan Experience; and we get caught up on all the projects she's been working on with San Diego Padres, including renovating the framework behind the Padres' service culture.

If you're passionate about creating and operationalizing a service culture and guest experience, you won't want to miss this episode.