4. Understanding Your Product

Five Star Counsel Podcast

English - December 08, 2020 10:00 - 28 minutes - 19.4 MB - ★★★★★ - 23 ratings
Entrepreneurship Business Education How To bestpractices cle entrepreneur estateplanning legalnews tax attorney clientservice customerservice estatelaw Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: 5. Automating Time-Robbing Repetitive Tasks w/ Paul Kortman

Next Episode: 6. Avoiding Ethics Issues Through Good Service w/ Megan Zavieh

Your product is the core of your firm. We need a deeper understand of what we're actually delivering clients, and what clients are paying for, before we can improve our service and our business. It's incredibly common for attorneys - even very successful ones - to have an incomplete, or even incorrect, view of their own product.

John walks us through the basic types of products and how attorneys need to perceive their own deliverables and value to clients.

FiveStarCounsel.com

Get our FREE client service whitepaper!