25. Be Service-Based, Not Client-Focused
Five Star Counsel Podcast
English - March 15, 2021 10:30 - 17 minutes - 32.3 MB - ★★★★★ - 23 ratingsEntrepreneurship Business Education How To bestpractices cle entrepreneur estateplanning legalnews tax attorney clientservice customerservice estatelaw Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Next Episode: 26. Hiring & Training Legal Interns w/ Erik Pelton
It's common these days to hear that we should be "client-focused." While that's not bad per se, if we only focus on the client, we miss a huge part of what makes great service possible. We need to set up our firms to be a three way agreement between clients, owners, and staff. By focusing solely on clients, you're cutting off two legs of the tripod.
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