UXDA | Financial UX Design Podcast

UXDA Anthem

April 28, 2022 15:00 - 2 minutes - 1.89 MB

It is April 2022 and UXDA just turned 7! This year, fulfilling a dream our Co-Founder Linda has had many years, we decided to put our soul into a song. Our UXDA Anthem. Enjoy! 💜

#18 Uncover Banking CX Blindspots to Reach a Digital Breakthrough

February 02, 2021 15:00 - 20 minutes - 14.1 MB

How would you react if your FI spent half a million and 2 years developing a new app but after launching it, the customer satisfaction decreased? 7 non-obvious factors can either lead you to a digital breakthrough OR completely sabotage it. Find out: What are the reasons why UX/CX efforts so often fail? How to identify and avoid these blindspots in time to protect the success of expensive, large-scale digitization projects? What’s the best way to bridge the gap between your financial...

#18 Uncover Banking Customer Experience Blindspots to Reach a Digital Breakthrough

February 02, 2021 15:00 - 20 minutes - 14.1 MB

How would you react if your FI spent half a million and 2 years developing a new app but after launching it, the customer satisfaction decreased? 7 non-obvious factors can either lead you to a digital breakthrough OR completely sabotage it. Find out: What are the reasons why UX/CX efforts so often fail? How to identify and avoid these blindspots in time to protect the success of expensive, large-scale digitization projects? What’s the best way to bridge the gap between your financial...

#17 Banking Customer Experience Trends that Will Define the Post-Covid Digital Strategy

January 13, 2021 15:00 - 43 minutes - 29.7 MB

The pandemic created a monumental shift from physical to digital by accelerating the natural progress many times over. People have adopted new behaviors that will become habit-forming. Just being digitally developed is not enough to ensure the existence of any financial company. Extreme customer-centricity is becoming a MUST to adapt to the post-pandemic world. 10 digital banking customer experience trends will help you to define the right strategy for the post-pandemic 2021 and beyond. R...

#16 Creating an Emotional Connection Between FIs and Digital Banking Customers Through UX

December 09, 2020 08:00 - 57 minutes - 39.8 MB

In times of global uncertainty, the key factor for choosing one brand over another is whether it cares about its customers. Emotional connection is what differentiates successful and loved financial brands from average companies. This connection is created by integrating UX, empathy and the Experience mindset into the DNA of the financial business. It consists of 5 actionable insights you can incorporate right away, 100% remotely, and without huge resources to become a loved brand: Adopt th...

#15 Financial UX Process: Transforming Digital Banking 100% Remotely

October 06, 2020 14:00 - 14 minutes - 9.74 MB

The COVID-19 crisis fast-forwarded the finance industry several years ahead. In just a few days, a great digital customer experience became the main differentiator between demanded financial products and failures. Companies that overcame the crisis successfully were the ones that digitalized quickly and focused all their efforts on creating a user experience that would serve their customers in these harsh times. All of this was accomplished remotely for the most part, due to the strict gat...

Financial UX Process: Transforming Digital Banking 100% Remotely

October 06, 2020 14:00 - 14 minutes - 9.74 MB

The COVID-19 crisis fast-forwarded the finance industry several years ahead. In just a few days, a great digital customer experience became the main differentiator between demanded financial products and failures. Companies that overcame the crisis successfully were the ones that digitalized quickly and focused all their efforts on creating a user experience that would serve their customers in these harsh times. All of this was accomplished remotely for the most part, due to the strict gathe...

#14 Building a Bond Between Digital Banking Brands and Customers through Financial UX Design

September 15, 2020 14:00 - 41 minutes - 28.5 MB

Customer centricity is the bridge that bonds financial brands with their customers. Never before has it been so important to ensure a truly caring relationship between financial institutions and people consuming their digital products. In a way, the digital channels are replacing PR and marketing, becoming the new face of the financial brands. What does it take to create a banking app that bonds clients and financial institutions? And, how does user experience in digital banking determine ...

#13 Five Digital Age Challenges that Digital Banking can Tackle with the Power of UX

September 15, 2020 06:00 - 25 minutes - 17.2 MB

The digital age has opened more opportunities than ever before for development and growth. This challenges the banks to adopt a new mindset, business approach and innovative technologies to take their services to the next level. Success in tackling these challenges relies on customer trust and loyalty. How can you become a beloved digital brand that provides exceptional user experience and establishes emotional connection with your clients? As this article includes a lot of important grap...

#13 Five Digital Age Challenges that Digital Banking can Tackle with the Power of Financial UX

September 15, 2020 06:00 - 25 minutes - 17.2 MB

The digital age has opened more opportunities than ever before for development and growth. This challenges the banks to adopt a new mindset, business approach and innovative technologies to take their services to the next level. Success in tackling these challenges relies on customer trust and loyalty. How can you become a beloved digital brand that provides exceptional user experience and establishes emotional connection with your clients? As this article includes a lot of important graphs...

#12 Banking Digital Transformation Fails Without UX Transformation

September 08, 2020 12:00 - 10 minutes - 7.41 MB

73% of digital transformations fail according to a study by Everest Group. In the process of digital transformation, the main focus usually is on the product, innovation and digital technology. But, in the digital age, customers are the ones who decide the product's fate. If it doesn't live up to their expectations, it will be quickly replaced with a user-centered alternative. To ensure a successful result, the primary focus should be switched from digital//to experience transformation. As ...

#11 Overcome the “Marketing Mindset” That Ruins Digital Transformation in Banking

August 12, 2020 13:00 - 11 minutes - 8.16 MB

In this Financial UX design podcast, we will guide you through the differences between businesses that have adapted the experience mindset versus the ones that still think and operate in the outdated marketing mindset. These differences explain why some products are successful in the modern digital environment while others are not, even after expensive digital banking transformation. As this article includes a lot of important graphs and illustrations that help you understand the described ...

#11 Overcome the “Marketing Mindset” That Ruins Digital Transformation in Banking

August 12, 2020 13:00 - 11 minutes - 8.15 MB

In this Financial UX design podcast, we will guide you through the differences between businesses that have adapted the experience mindset versus the ones that still think and operate in the outdated marketing mindset. These differences explain why some products are successful in the modern digital environment while others are not, even after expensive digital banking transformation. As this article includes a lot of important graphs and illustrations that help you understand the described ...

#10 Ensure Successful Digital Transformation in Banking and Fintech Through Value

June 30, 2020 07:00 - 16 minutes - 11.6 MB

There are many digital products around us that look very successful. But sometimes that's only an illusion. In reality, their days are numbered. You all know the most striking examples from the past - Kodak, Nokia, Blockbuster and other giants who relied on the success of today and failed to predict the future. Currently, Amazon Pay, Apple Cards, Facebook Libra are disrupting the global financial landscape. In the digital age, changes in the market happen at the speed of light. Customer expe...

#10 Ensure Successful Digital Transformation in Banking & Fintech Through Value

June 30, 2020 07:00 - 16 minutes - 11.6 MB

There are many digital products around us that look very successful. But sometimes that's only an illusion. In reality, their days are numbered. You all know the most striking examples from the past - Kodak, Nokia, Blockbuster and other giants who relied on the success of today and failed to predict the future. Currently, Amazon Pay, Apple Cards, Facebook Libra are disrupting the global financial landscape. In the digital age, changes in the market happen at the speed of light. Customer ex...

#10 Ensure Successful Digital Transformation in Banking Through Value

June 30, 2020 07:00 - 16 minutes - 11.6 MB

There are many digital products around us that look very successful. But sometimes that's only an illusion. In reality, their days are numbered. You all know the most striking examples from the past - Kodak, Nokia, Blockbuster and other giants who relied on the success of today and failed to predict the future. Currently, Amazon Pay, Apple Cards, Facebook Libra are disrupting the global financial landscape. In the digital age, changes in the market happen at the speed of light. Customer expe...

#9 Overcome the Crisis as Digital Banking Winners

June 17, 2020 08:00 - 1 hour - 49.5 MB

The unique situation with the COVID-19 crisis accelerated the importance of digitalization, taking it from a strategic priority to a matter of survival. Never before has it been so critical to focus on the customers, because they are the ones who determine whether a financial service will exist or not. In this Financial UX Design podcast episode, we reveal a strategy for rapid digital transformation in the times of COVID-19. As well as, cover the TOP Critical UX/CX Mistakes that many financi...

#9 Overcome the COVID-19 as Digital Banking Winners with UX Design

June 17, 2020 08:00 - 1 hour - 49.5 MB

The unique situation with the COVID-19 crisis accelerated the importance of digitalization, taking it from a strategic priority to a matter of survival. Never before has it been so critical to focus on the customers, because they are the ones who determine whether a financial service will exist or not. In this Financial UX Design podcast episode, we reveal a strategy for rapid digital transformation in the times of COVID-19. As well as, cover the TOP Critical UX/CX Mistakes that many finan...

#8 UX is the Fuel for Digital Banking Disruption

June 11, 2020 13:00 - 27 minutes - 19.1 MB

There are phenomenal people who have achieved outstanding results in the banking and Fintech industry. Some of them are very well known, but most are not. What makes a digital banking superstar? Working with hundreds of financial professionals worldwide, we have extracted 10 digital banking trends that characterize the approach of really successful financial businesses. All of them are closely connected to the ability to integrate user-centricity at all levels of the company. So in this Fina...

#8 UX is the Fuel for Digital Banking Disruption

June 11, 2020 13:00 - 27 minutes - 19.1 MB

There are phenomenal people who have achieved outstanding results in the banking and Fintech industry. Some of them are very well known, but most are not. What makes a digital banking superstar? Working with hundreds of financial professionals worldwide, we have extracted 10 digital banking trends that characterize the approach of really successful financial businesses. All of them are closely connected to the ability to integrate user-centricity at all levels of the company. So in this Fi...

#7 How to Become a Disruptor in Banking: The Financial UX Matrix

June 03, 2020 09:00 - 16 minutes - 11.7 MB

In the digital world, companies with a disruptive culture have the greatest potential. These businesses maximize their chances of success with two basic components: Value and Design. Both of these elements significantly affect the formation of customer experience within any business. In this Financial UX design podcast episode, let’s find out how finance companies can use this knowledge to establish a disruptive culture and conquer the financial industry. As this article includes a lot of ...

#6 The Problem-Solution Cycle for Creating a Great Financial UX

May 26, 2020 12:00 - 12 minutes - 8.37 MB

We are living in a very competitive age. There are all kinds of digital financial services to choose from, and plenty of new ones enter the market every year. Customers are overwhelmed with the choices, and their expectations are constantly rising. For many entrepreneurs, this turns out to be a dead-end, leading their businesses to bankruptcy. Meanwhile, there are finance companies that use it as an opportunity to conquer the market. Their financial solutions are successful, demanded and l...

#5 The Financial UX Design Formula for Digital Product Success

April 15, 2020 07:00 - 23 minutes - 16.2 MB

How to maximize the success of #digital products? Here's a straightforward formula. Every entrepreneur is constantly seeking ways to maximize the success of their company and products. Spending 15 years in business, creating hundreds of different kinds of digital products and studying their growth, I have extracted a straightforward formula that explains what determines the success rate of any digital product. This formula is the foundation of the Financial UX Design methodology developed b...

Financial UX design Methodology: the Workflow Pyramid

March 17, 2020 09:48 - 16 minutes - 11.5 MB

This is a blogcast by UX design agency - listen to our blog articles in audio format and get all the latest insights and knowledge about creating demanded digital financial products with the power of UX design.Eager to learn how to increase the demand for your product and create an ultimate market advantage to transform your business into a powerful “race car”? In a series of articles, we will guide you through UXDA’s award-winning financial design methodology and share specific tips and tric...

#4 The Workflow Pyramid of the Financial UX design Methodology

March 17, 2020 09:48 - 16 minutes - 11.5 MB

This is a blogcast by UX design agency - listen to our blog articles in audio format and get all the latest insights and knowledge about creating demanded digital financial products with the power of UX design. Eager to learn how to increase the demand for your product and create an ultimate market advantage to transform your business into a powerful “race car”? In a series of articles, we will guide you through UXDA’s award-winning financial design methodology and share specific tips and t...

#4 The Experience Pyramid of the Financial UX design Methodology

March 17, 2020 09:48 - 16 minutes - 11.5 MB

This is a blogcast by UX design agency - listen to our blog articles in audio format and get all the latest insights and knowledge about creating demanded digital financial products with the power of UX design. Eager to learn how to increase the demand for your product and create an ultimate market advantage to transform your business into a powerful “race car”? In a series of articles, we will guide you through UXDA’s award-winning financial design methodology and share specific tips and t...

#3 The Design Pyramid of the Financial UX Design Methodology

February 04, 2020 10:13 - 20 minutes - 14 MB

This is a blogcast by UX design agency - listen to our blog articles in audio format and get all the latest insights and knowledge about creating demanded digital financial products with the power of UX design.Eager to learn how to increase the demand for your product and create an ultimate market advantage to transform your business into a powerful “race car”? In a series of BlogCasts, we will guide you through UXDA’s award-winning financial design methodology and share specific tips and ...

Financial UX Design Methodology: the Design Pyramid

February 04, 2020 10:13 - 20 minutes - 14 MB

This is a blogcast by UX design agency - listen to our blog articles in audio format and get all the latest insights and knowledge about creating demanded digital financial products with the power of UX design.Eager to learn how to increase the demand for your product and create an ultimate market advantage to transform your business into a powerful “race car”? In a series of BlogCasts, we will guide you through UXDA’s award-winning financial design methodology and share specific tips and tri...

Financial UX Design Methodology: the Value Pyramid

January 23, 2020 09:59 - 25 minutes - 17.3 MB

This is a blogcast by UX design agency - listen to our blog articles in audio format and get all the latest insights and knowledge about creating demanded digital financial products with the power of UX design.Eager to learn how to increase the demand for your product and create an ultimate market advantage to transform your business into a powerful “race car”? In a series of articles, we will guide you through UXDA’s award-winning financial design methodology and share specific tips and tric...

#2 The Value Pyramid of the Financial UX Design Methodology

January 23, 2020 09:59 - 25 minutes - 17.3 MB

This is a blogcast by UX design agency - listen to our blog articles in audio format and get all the latest insights and knowledge about creating demanded digital financial products with the power of UX design.Eager to learn how to increase the demand for your product and create an ultimate market advantage to transform your business into a powerful “race car”? In a series of articles, we will guide you through UXDA’s award-winning financial design methodology and share specific tips and t...

Does Your Mindset Fit The Digital Age And How To Improve It

December 10, 2019 13:54 - 13 minutes - 9.59 MB

This is a blogcast by UX design agency - listen to our blog articles in audio format and get all the latest insights and knowledge about creating demanded digital financial products with the power of UX design.It can be a major challenge to adapt a financial company to the fast-paced digital world. For some banking services, it's not only about success in the future but a question of existence. At the same time, there are hugely successful companies that are achieving extraordinary results w...

#1 Does Your Mindset Fit The Digital Age And How To Improve It

December 10, 2019 13:54 - 13 minutes - 9.59 MB

This is a blogcast by UX design agency - listen to our blog articles in audio format and get all the latest insights and knowledge about creating demanded digital financial products with the power of UX design.It can be a major challenge to adapt a financial company to the fast-paced digital world. For some banking services, it's not only about success in the future but a question of existence. At the same time, there are hugely successful companies that are achieving extraordinary results w...

UXDA | Financial UX Design Podcast

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